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- Tasks: Install, maintain, and repair innovative mobile furniture solutions for various spaces.
- Company: Leading manufacturer of versatile folding furniture with a focus on quality and efficiency.
- Benefits: Competitive salary, fuel card, van provided, and generous holiday allowance.
- Why this job: Join a dynamic team and make a real impact in enhancing flexible spaces.
- Qualifications: Experience in mechanical repairs, strong communication skills, and a valid driving license.
- Other info: Opportunity for career growth and a supportive work environment.
Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards to this permanent position of Field Service Engineer. Ensure you read the information regarding this opportunity thoroughly before making an application.
Reporting to: Field Service Supervisor
Salary: £27,500 - £30,000
Based: From home – covering – Kent & SE area
Our client is a leading manufacturer of mobile folding furniture, providing versatile and high-quality solutions for events, schools, offices, and other spaces where flexibility and efficient use of space are key. Their products include folding tables, chairs, and other mobile furniture designed for easy storage, transport, and deployment. They are looking for a dedicated and skilled Service Engineer to join their team and support the installation, maintenance, and repair of our innovative furniture solutions.
Job summary:
To perform as a member of the Field Service Team, to visit customer premises within the designated geographical region but not restricted to. The role is to achieve servicing, repairs, inspections and other reasonable tasks upon request.
Key accountabilities:
- Deliver excellent customer experience
- Attend sites as required and in order of the schedule provided, unless agreed with Field Service Supervisor or Customer Experience Manager
- Carry out annual servicing of all products
- Fulfil repairs with stock from vehicle
- Writing up of repairs or replacement and take images as and when required
- Carry out inspections as requested
- Look after and maintain company equipment including vehicle to the required standards
- Complete a Kanban form weekly with required parts and if none required this will need to be submitted stating this
- Receive stock to your home address which is the address you operate from as per your contract
- Load all stock onto your vehicle after delivery
- Maintain adequate stock on your vehicle for you to fulfil your role to the required standard
- Manage the balance of maintenance work to ensure it is kept to a minimum
- Maintain accurate paperwork via laptop including time sheets, job sheets, stock paperwork
- Work with the scheduling department to deliver an efficient, effective schedule of work
- Check schedules and report any ideas to help make the schedule as efficient as possible 2 weeks in advance
- Work with the scheduling team to achieve monthly shipment goals as forecasted
- Follow departmental and company processes and procedures
- Cover for other team members when required
- Work with service sales and RSM’s to identify leads
- Contribute to building relationships with other areas of the business to support the overall business objectives
Experience required:
- Experience with the installation, maintenance, and repair of mechanical or structural products (experience with furniture is a plus).
- Strong mechanical aptitude and knowledge of tools and equipment used for assembling and repairing furniture.
- Excellent troubleshooting skills with the ability to diagnose and resolve mechanical or product-related issues quickly.
- Strong communication and interpersonal skills, with a customer-focused attitude.
- Ability to explain technical details to non-technical customers in an easy-to-understand manner.
- The role involves manual handling and assembly of furniture, requiring physical strength and stamina.
- Strong attention to detail, especially when assembling products or diagnosing issues.
- A valid driver’s license is required, as travel to customer sites is an essential part of the job.
- Experience in a service engineer or field technician role.
- Previous experience in furniture manufacturing or installation, maintenance is an advantage.
Package and further details:
- Engineers typically work alone however there is sometimes the need for 2-man jobs.
- Normal travel up to 2 hours to jobs depending on the area (if over 2 hours away then a Premier Inn is provided for the night and meals included).
- Salary: £27,500 - £30,000
- Hours: 42 hours – normally between 7am – 6pm
- Overtime: is paid at time and a half
- Petrol Allowance: All fuel is paid/ issued with a fuel card to use at petrol stations
- Van provided
- Package: 20 days holiday plus stats – rises to 25 days plus stats after 3 years
- Pension scheme: 3% employer contribution after 3
Field Service Engineer in Maidstone employer: Andy File Associates Ltd
Contact Detail:
Andy File Associates Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Maidstone
✨Tip Number 1
Get to know the company inside out! Research their products and values so you can show off your knowledge during interviews. This will help us stand out as a candidate who truly understands what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give us insider info about the role and even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to field service engineering. We can even do mock interviews with friends to boost our confidence and refine our answers.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express our appreciation. It shows we’re keen and keeps us fresh in their minds. Plus, it’s a great way to reiterate our interest in the role!
We think you need these skills to ace Field Service Engineer in Maidstone
Some tips for your application 🫡
Read the Job Description Carefully: Before you dive into your application, take a good look at the job description. Make sure you understand what the Field Service Engineer role entails and how your skills align with the requirements. This will help you tailor your application to stand out!
Show Off Your Relevant Experience: When writing your application, highlight any experience you have with installation, maintenance, or repair of mechanical products, especially furniture. Use specific examples to demonstrate your skills and how they relate to the role. We want to see what makes you a great fit!
Keep It Professional Yet Personal: While we love a friendly tone, remember to keep your application professional. Share your passion for customer service and problem-solving, but also let your personality shine through. We’re looking for someone who can connect with customers and represent our brand well.
Apply Through Our Website: Once you’ve polished your application, make sure to submit it through our website. This ensures it gets to the right people quickly. Plus, it’s super easy! We can’t wait to see what you bring to the table!
How to prepare for a job interview at Andy File Associates Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of mechanical and structural products, especially furniture. Be ready to discuss your experience with installation, maintenance, and repairs, as well as any specific tools you've used. This will show that you're not just a good fit for the role but also genuinely interested in what they do.
✨Show Off Your Customer Skills
Since this role involves a lot of customer interaction, be prepared to share examples of how you've delivered excellent customer service in the past. Think about times when you had to explain technical details to non-technical customers and how you made it easy for them to understand.
✨Be Ready for Practical Questions
Expect some scenario-based questions where you'll need to demonstrate your troubleshooting skills. They might ask how you'd handle a specific repair issue or how you'd manage your schedule effectively. Practise answering these types of questions to showcase your problem-solving abilities.
✨Get Familiar with Their Products
Take some time to research the company's mobile folding furniture solutions. Understanding their products will not only help you answer questions more effectively but also allow you to ask insightful questions during the interview, showing your enthusiasm for the role and the company.
