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- Tasks: Install, maintain, and repair innovative mobile furniture solutions across the South West.
- Company: Leading manufacturer of versatile folding furniture with a focus on quality and efficiency.
- Benefits: Competitive salary, fuel card, van provided, and generous holiday allowance.
- Why this job: Join a dynamic team and make a real impact in customer service and product innovation.
- Qualifications: Experience in mechanical repairs, strong communication skills, and a valid driving licence.
- Other info: Enjoy flexible working from home with opportunities for career growth.
The predicted salary is between 27500 - 30000 £ per year.
Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards to this permanent position of Field Service Engineer.
Our client is a leading manufacturer of mobile folding furniture, providing versatile and high-quality solutions for events, schools, offices, and other spaces where flexibility and efficient use of space are key. Their products include folding tables, chairs, and other mobile furniture designed for easy storage, transport, and deployment. They are looking for a dedicated and skilled Service Engineer to join their team and support the installation, maintenance, and repair of their innovative furniture solutions.
Job summary: To perform as a member of the Field Service Team, to visit customer premises within the designated geographical region but not restricted to. The role is to achieve servicing, repairs, inspections and other reasonable tasks upon request.
Key accountabilities:
- Deliver excellent customer experience
- Attend sites as required and in order of the schedule provided, unless agreed with Field Service Supervisor or Customer Experience Manager
- Carry out annual servicing of all products
- Fulfil repairs with stock from vehicle
- Writing up of repairs or replacement and take images as and when required
- Carry out inspections as requested
- Look after and maintain company equipment including vehicle to the required standards
- Complete a Kanban form weekly with required parts and if none required this will need to be submitted stating this
- Receive stock to your home address which is the address you operate from as per your contract
- Load all stock onto your vehicle after delivery
- Maintain adequate stock on your vehicle for you to fulfil your role to the required standard
- Manage the balance of maintenance work to ensure it is kept to a minimum
- Maintain accurate paperwork via laptop including time sheets, job sheets, stock paperwork
- Work with the scheduling department to deliver an efficient, effective schedule of work
- Check schedules and report any ideas to help make the schedule as efficient as possible 2 weeks in advance
- Work with the scheduling team to achieve monthly shipment goals as forecasted
- Follow departmental and company processes and procedures
- Cover for other team members when required
- Work with service sales and RSM’s to identify leads
- Contribute to building relationships with other areas of the business to support the overall business objectives
Experience required:
- Experience with the installation, maintenance, and repair of mechanical or structural products (experience with furniture is a plus).
- Strong mechanical aptitude and knowledge of tools and equipment used for assembling and repairing furniture.
- Excellent troubleshooting skills with the ability to diagnose and resolve mechanical or product-related issues quickly.
- Strong communication and interpersonal skills, with a customer-focused attitude.
- Ability to explain technical details to non-technical customers in an easy-to-understand manner.
- The role involves manual handling and assembly of furniture, requiring physical strength and stamina.
- Strong attention to detail, especially when assembling products or diagnosing issues.
- A valid driver’s license is required, as travel to customer sites is an essential part of the job.
- Experience in a service engineer or field technician role.
- Previous experience in furniture manufacturing or installation, maintenance is an advantage.
Package and further details:
- Engineers typically work alone however there is sometimes the need for 2-man jobs.
- Normal travel up to 2 hours to jobs depending on the area. (If over 2 hours away then a Premier Inn is provided for the night and meals included).
- Salary: £27,500 - £30,000
- Hours: 42 hours – normally between 7am – 6pm
- Overtime: is paid at time and a half
- Petrol Allowance: All fuel is paid/issued with a fuel card to use at petrol stations. Van provided.
- Package: 20 days holiday plus stats – rises to 25 days plus stats after 3 years.
- Pension scheme: 3% employer contribution after 3.
Field Service Engineer (SW) in Lympne employer: Andy File Associates Ltd
Contact Detail:
Andy File Associates Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer (SW) in Lympne
✨Tip Number 1
Get to know the company inside out! Research their products and values so you can show off your knowledge during interviews. This will help us stand out as a candidate who genuinely cares about what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give us insider info and even lead to referrals, which can be a game-changer in landing that job.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to field service engineering. We can even do mock interviews with friends or family to boost our confidence and refine our answers.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express our appreciation. It shows professionalism and keeps us fresh in their minds as they make their decision.
We think you need these skills to ace Field Service Engineer (SW) in Lympne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight any relevant experience with mechanical or structural products, especially if you've worked with furniture before. We want to see how your skills match what we're looking for!
Show Off Your Troubleshooting Skills: In your application, don’t forget to mention your troubleshooting skills! Give examples of how you've diagnosed and resolved issues in the past. This will show us that you can handle the challenges that come with the job.
Keep It Clear and Concise: When writing your application, keep it clear and concise. Use straightforward language to explain your experience and skills. Remember, we appreciate a good story, but we also love brevity!
Apply Through Our Website: Finally, make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Andy File Associates Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of mechanical and structural products, especially furniture. Be ready to discuss your experience with installation, maintenance, and repairs, as well as any specific tools you've used. This will show that you're not just a good fit for the role but also genuinely interested in the products.
✨Customer Service is Key
Since this role involves a lot of customer interaction, think about examples from your past where you provided excellent customer service. Prepare to share how you handled tricky situations or resolved issues, as this will demonstrate your strong communication skills and customer-focused attitude.
✨Get Familiar with the Company
Do a bit of research on the company and its products. Understanding their mobile folding furniture solutions and how they benefit customers will help you answer questions more effectively and show your enthusiasm for the role. Plus, it’ll give you a chance to ask insightful questions during the interview.
✨Plan Your Journey
Since the job involves travelling to various sites, make sure you know how to get to the interview location. Arriving on time is crucial, so plan your route in advance and consider potential delays. This will reflect your organisational skills and reliability, which are essential traits for a Field Service Engineer.