At a Glance
- Tasks: Support customers and sales teams, ensuring smooth project transitions and excellent service.
- Company: Dynamic recruitment agency representing a forward-thinking client in Hull.
- Benefits: Competitive salary, 25 days holiday, company meals, and fun rewards for hitting targets.
- Other info: Great career growth potential with opportunities to become a Customer Service Manager.
- Why this job: Join a young, friendly team and make a real impact on customer experiences.
- Qualifications: 2+ years in customer service, strong numerical skills, and CRM experience.
Customer Success & Sales Support Executive Andy File Associates Limited are working as a recruitment agency on behalf of our client with regards this permanent vacancy.
- Role
- Title: Customer Success & Sales
- Support
- Executive
Location: West of Hull (easily accessible from, Hessle, Brough, Cottingham and Beverley).
Hours: Monday – Friday. 7:30am – 4.30pm Role Overview Our client is looking for an enthusiastic, organised and proactive Customer Service & Sales Support Executive to become one of the first points of contact for their UK customers.
This is a varied role where you'll support customers throughout their journey, work closely with the sales team and help ensure projects move smoothly from enquiry through to quotation.
Rather than simply processing administration, you'll play an important part in creating an excellent customer experience and helping the sales team convert more opportunities.
As our client continues to invest in AI and automation, many of the technical quoting processes will be supported by intelligent systems, allowing you to focus on what matters most, delivering exceptional customer service and building strong customer relationships.
This role plays a key part in managing customer enquiries, coordinating sales activity, preparing quotations and proposals, maintaining CRM data, and supporting internal reporting.
The role requires excellent organisational skills, strong attention to detail, and the ability to manage multiple streams of communication across customers, suppliers, and internal teams.
Key Responsibilities
- Prepare quotations using AI Quote Builder & be able to check for mistakes and quote accuracy
- Feed AI Quote Builder with layout drawings using provided tools (training provided)
- Manage and cleanse CRM data
- Maintain accurate pipeline stages and notes
- Support Sales team with managing CRM data, booking appointments, supporting with relevant documents etc
- Log calls, emails, and project updates
- Chase suppliers for pricing where required
- Organise project documentation for Project Management Handover
- Answer inbound phone calls and route enquiries to the appropriate team member.
- Support customers with basic information requests or direct them to the appropriate colleague.
- Coordinate calendars for internal and customer meetings.
Required Skills & Experience 2+ years in customer service and sales support Strong numerical skills & High attention to detail Comfortable working with Excel, PPT & PDF Strong written and spoken English Eager to speak with customers on the phone Experience using CRM systems (Hubspot ideally but training will be provided) Ability to follow structured processes Comfortable working with large client projects Confident using technology and willing to embrace AI tools Preferred (Nice to Have)
- Experience in construction, engineering, or technical quoting
- Call centre experience (comfortable on the phone)
- Experience preparing proposals
- Experience reading basic site drawings
- Proficient with Hubspot KPIs / Success Measures
- Accuracy of quotes (minimal pricing errors)
- CRM kept up to date
- Proposals delivered within deadlines (1-2 working days)
- Clean and accurate pipeline management
- Reduced admin burden on UK sales team
- Timely follow up of customer enquiries Career Development Opportunity:
- Potential to become Customer Service Manager
- Potential to join a highly efficient senior leadership team Benefits 25 days hols plus bank holidays Company meals when targets have been hit Free on-site parking Spin the wheel rewards when individual KPI’s are hit (e. g. afternoon off, £15 vouchers, scratchcards etc) Career development opportunities Further training opportunities Ability to work closely with senior leadership Young, friendly, supportive team environment
Sales & Customer Success Executive in Kingston upon Hull employer: Andy File Associates Ltd
Andy File Associates Limited is an exceptional employer, offering a part-time Finance Assistant role in Sheffield that combines a supportive and collaborative work culture with meaningful contributions to the lives of children and young people with disabilities. With over 40 years of experience, this family-owned business prioritises employee growth through ongoing training, flexible working arrangements, and a commitment to health and wellbeing, making it an ideal place for those seeking a rewarding career in finance.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Customer Success Executive in Kingston upon Hull
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Andy File Associates Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Andy File Associates Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales & Customer Success Executive in Kingston upon Hull
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Andy File Associates Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Andy File Associates Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Andy File Associates Ltd!
How to prepare for a job interview at Andy File Associates Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
