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- Tasks: Join our team as a Field Service Engineer, installing and maintaining innovative mobile furniture solutions.
- Company: Work with a leading manufacturer of versatile folding furniture for events, schools, and offices.
- Benefits: Enjoy remote work, a company van, fuel card, and generous holiday allowance.
- Why this job: Be part of a dynamic team, delivering excellent customer experiences while working independently.
- Qualifications: Experience in mechanical installation and repair is essential; a valid driving license is required.
- Other info: Overtime paid at time and a half, with opportunities for travel and overnight stays.
Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position of Field Service Engineer
Please ensure you read the below overview and requirements for this employment opportunity completely.
Job Title: Field Service Engineer
Reporting to: Field Service Supervisor
Salary: £30,000
Based: From home – covering – Milton Keynes & North London
Our client is a leading manufacturer of mobile folding furniture, providing versatile and high-quality solutions for events, schools, offices, and other spaces where flexibility and efficient use of space are key. Their products include folding tables, chairs, and other mobile furniture designed for easy storage, transport, and deployment. They are looking for a dedicated and skilled Service Engineer to join their team and support the installation, maintenance, and repair of our innovative furniture solutions.
Job summary:
To perform as a member of the Field Service Team, to visit customer premises within the designated geographical region but not restricted to. The role is to achieve servicing, repairs, inspections and other reasonable tasks upon request.
Key accountabilities:
* Deliver excellent customer experience
* Attend sites as required and in order of the schedule provided, unless agreed with Field Service Supervisor or Customer Experience Manager
* Carry out annual servicing of all products
* Fulfil repairs with stock from vehicle
* Writing up of repairs or replacement and take images as and when required
* Carry out inspections as requested
* Look after and maintain company equipment including vehicle to the required standards
* Complete a Kanban form weekly with required parts and if none required this will need to be submitted stating this
* Receive stock to your home address which is the address you operate from as per your contract
* Load all stock onto your vehicle after delivery
* Maintain adequate stock on your vehicle for you to fulfil your role to the required standard
* Manage the balance of maintenance work to ensure it is kept to a minimum
* Maintain accurate paperwork via laptop including time sheets, job sheets, stock paperwork
* Work with the scheduling department to deliver an efficient, effective schedule of work
* Check schedules and report any ideas to help make the schedule as efficient as possible 2 weeks in advance
* Work with the scheduling team to achieve monthly shipment goals as forecasted
* Follow departmental and company processes and procedures
* Cover for other team members when required
* Work with service sales and RSM’s to identify leads
* Contribute to building relationships with other areas of the business to support the overall business objectives
Experience required:
Experience with the installation, maintenance, and repair of mechanical or structural products (experience with furniture is a plus).
Strong mechanical aptitude and knowledge of tools and equipment used for assembling and repairing furniture.
Excellent troubleshooting skills with the ability to diagnose and resolve mechanical or product-related issues quickly
Strong communication and interpersonal skills, with a customer-focused attitude
Ability to explain technical details to non-technical customers in an easy-to-understand manner
The role involves manual handling and assembly of furniture, requiring physical strength and stamina
Strong attention to detail, especially when assembling products or diagnosing issues.
Driving License: A valid driver’s license is required, as travel to customer sites is an essential part of the job.
Experience in a service engineer or field technician role. xiskglj
Previous experience in furniture manufacturing or installation, maintenance is an advantage.
Package and further details:
Engineers typically work alone however there is sometimes the need for 2-man jobs
Normal travel up to 2 hours to jobs depending on the area
(if over 2 hours away then a Premier Inn is provided for the night and meals included)
Hours : 42 hours – normally between 7am – 6pm
Overtime: is paid at time and a half
Petrol Allowance: All fuel is paid/ issued with a fuel card to use at petrol stations
Van provided
Package: 20 days holiday plus stats – rises to 25 days plus stats after 3 years
Pension scheme: 3% employer contribution after
Field Service Engineer employer: Andy File Associates Ltd
Contact Detail:
Andy File Associates Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Familiarise yourself with the specific products and services offered by our client. Understanding their mobile folding furniture solutions will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight any relevant experience you have in mechanical maintenance or repair, especially if it involves furniture. Be prepared to discuss specific examples of troubleshooting and problem-solving you've done in previous roles.
✨Tip Number 3
Since this role requires strong communication skills, practice explaining technical concepts in simple terms. This will be crucial when interacting with non-technical customers, so think of scenarios where you've successfully done this before.
✨Tip Number 4
Make sure to showcase your ability to work independently and manage your time effectively. The role involves travelling to various sites, so being able to demonstrate your organisational skills will set you apart from other candidates.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in installation, maintenance, and repair of mechanical or structural products. Emphasise any specific experience with furniture, as this is a plus for the role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Field Service Engineer position. Mention your customer-focused attitude and ability to communicate technical details clearly to non-technical customers.
Showcase Your Skills: Highlight your troubleshooting skills and mechanical aptitude in both your CV and cover letter. Provide examples of how you've successfully diagnosed and resolved issues in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Andy File Associates Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with the installation, maintenance, and repair of mechanical products. Highlight any specific experience you have with furniture, as this will be particularly relevant to the role.
✨Demonstrate Customer-Focused Attitude
Since delivering excellent customer experience is key, think of examples where you've gone above and beyond for a customer. Be ready to explain how you handle difficult situations and ensure customer satisfaction.
✨Prepare for Practical Scenarios
Expect to be asked about troubleshooting and problem-solving scenarios. Prepare to explain your thought process when diagnosing issues and how you would communicate technical details to non-technical customers.
✨Understand the Company and Its Products
Research the company and its range of mobile folding furniture. Familiarise yourself with their products and think about how your skills can contribute to their mission of providing versatile solutions for various spaces.
