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- Tasks: Install, maintain, and repair innovative mobile furniture solutions for various spaces.
- Company: Leading manufacturer of versatile folding furniture with a focus on quality and efficiency.
- Benefits: Competitive salary, fuel card, van provided, and generous holiday allowance.
- Why this job: Join a dynamic team and make a tangible impact in the furniture industry.
- Qualifications: Experience in mechanical repairs, strong communication skills, and a valid driving licence.
- Other info: Enjoy flexible working from home and opportunities for career growth.
Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards to this permanent position of Field Service Engineer. Please make sure you read the following details carefully before making any applications.
Reporting to: Field Service Supervisor
Salary: £27,500 - £30,000
Based: From home – covering South West
Our client is a leading manufacturer of mobile folding furniture, providing versatile and high-quality solutions for events, schools, offices, and other spaces where flexibility and efficient use of space are key. Their products include folding tables, chairs, and other mobile furniture designed for easy storage, transport, and deployment. They are looking for a dedicated and skilled Service Engineer to join their team and support the installation, maintenance, and repair of our innovative furniture solutions.
Job summary:
To perform as a member of the Field Service Team, to visit customer premises within the designated geographical region but not restricted to. The role is to achieve servicing, repairs, inspections and other reasonable tasks upon request.
Key accountabilities:
- Deliver excellent customer experience
- Attend sites as required and in order of the schedule provided, unless agreed with Field Service Supervisor or Customer Experience Manager
- Carry out annual servicing of all products
- Fulfil repairs with stock from vehicle
- Writing up of repairs or replacement and take images as and when required
- Carry out inspections as requested
- Look after and maintain company equipment including vehicle to the required standards
- Complete a Kanban form weekly with required parts and if none required this will need to be submitted stating this
- Receive stock to your home address which is the address you operate from as per your contract
- Load all stock onto your vehicle after delivery
- Maintain adequate stock on your vehicle for you to fulfil your role to the required standard
- Manage the balance of maintenance work to ensure it is kept to a minimum
- Maintain accurate paperwork via laptop including time sheets, job sheets, stock paperwork
- Work with the scheduling department to deliver an efficient, effective schedule of work
- Check schedules and report any ideas to help make the schedule as efficient as possible 2 weeks in advance
- Work with the scheduling team to achieve monthly shipment goals as forecasted
- Follow departmental and company processes and procedures
- Cover for other team members when required
- Work with service sales and RSM’s to identify leads
- Contribute to building relationships with other areas of the business to support the overall business objectives
Experience required:
- Experience with the installation, maintenance, and repair of mechanical or structural products (experience with furniture is a plus).
- Strong mechanical aptitude and knowledge of tools and equipment used for assembling and repairing furniture.
- Excellent troubleshooting skills with the ability to diagnose and resolve mechanical or product-related issues quickly.
- Strong communication and interpersonal skills, with a customer-focused attitude.
- Ability to explain technical details to non-technical customers in an easy-to-understand manner.
- The role involves manual handling and assembly of furniture, requiring physical strength and stamina.
- Strong attention to detail, especially when assembling products or diagnosing issues.
- A valid driver’s license is required, as travel to customer sites is an essential part of the job.
- Experience in a service engineer or field technician role.
- Previous experience in furniture manufacturing or installation, maintenance is an advantage.
Package and further details:
- Engineers typically work alone; however, there is sometimes the need for 2-man jobs.
- Normal travel up to 2 hours to jobs depending on the area (if over 2 hours away then a Premier Inn is provided for the night and meals included).
- Salary: £27,500 - £30,000
- Hours: 42 hours – normally between 7am – 6pm
- Overtime: is paid at time and a half
- Petrol Allowance: All fuel is paid/ issued with a fuel card to use at petrol stations
- Van provided
- Package: 20 days holiday plus stats – rises to 25 days plus stats after 3 years
- Pension scheme: 3% employer contribution after 3 years
Field Service Engineer employer: Andy File Associates Ltd
Contact Detail:
Andy File Associates Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Get to know the company inside out! Research their products and values so you can show genuine interest during your interview. This will help us stand out as a candidate who truly understands what they do.
✨Tip Number 2
Practice your troubleshooting skills! Since the role involves diagnosing issues, we should prepare examples of how we've solved problems in the past. This will demonstrate our mechanical aptitude and customer-focused attitude.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give us insider info and potentially a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that we’re serious about joining the team and ready to contribute to their success.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start your application, make sure to read through the job description carefully. It’s important to understand what the role of a Field Service Engineer entails and how your skills align with the requirements.
Tailor Your CV: When crafting your CV, highlight your relevant experience in installation, maintenance, and repair. Use specific examples that showcase your mechanical aptitude and customer service skills to make your application stand out.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you’re passionate about the role and how your background makes you a great fit. Don’t forget to mention your ability to communicate technical details clearly to customers.
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s quick and easy, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Andy File Associates Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of mechanical and structural products, especially furniture. Be ready to discuss your experience with installation, maintenance, and repairs, as well as any specific tools you've used. This will show that you're not just a good fit for the role but also genuinely interested in what they do.
✨Customer Service is Key
Since this role involves a lot of customer interaction, be prepared to share examples of how you've delivered excellent customer service in the past. Think about times when you resolved issues or explained technical details to non-technical customers. This will highlight your communication skills and customer-focused attitude.
✨Show Your Problem-Solving Skills
During the interview, expect to be asked about troubleshooting scenarios. Prepare some examples where you diagnosed and resolved mechanical issues quickly. This will demonstrate your strong mechanical aptitude and ability to think on your feet, which are crucial for a Field Service Engineer.
✨Be Ready for Practical Questions
You might be asked practical questions related to the job, such as how you would handle a specific repair or inspection task. Think through the processes you would follow and be ready to explain them clearly. This will show that you can not only perform the tasks but also understand the importance of following procedures.
