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- Tasks: Install, maintain, and repair innovative mobile furniture solutions across the South West.
- Company: Leading manufacturer of versatile folding furniture with a focus on quality and efficiency.
- Benefits: Competitive salary, fuel card, van provided, and generous holiday allowance.
- Why this job: Join a dynamic team and make a real impact in customer service and product innovation.
- Qualifications: Experience in mechanical repairs, strong communication skills, and a valid driving licence.
- Other info: Enjoy flexible working from home with opportunities for career growth.
Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards to this permanent position of Field Service Engineer.
Our client is a leading manufacturer of mobile folding furniture, providing versatile and high-quality solutions for events, schools, offices, and other spaces where flexibility and efficient use of space are key. Their products include folding tables, chairs, and other mobile furniture designed for easy storage, transport, and deployment. They are looking for a dedicated and skilled Service Engineer to join their team and support the installation, maintenance, and repair of their innovative furniture solutions.
Job summary: To perform as a member of the Field Service Team, to visit customer premises within the designated geographical region but not restricted to. The role is to achieve servicing, repairs, inspections and other reasonable tasks upon request.
Key accountabilities:
- Deliver excellent customer experience
- Attend sites as required and in order of the schedule provided, unless agreed with Field Service Supervisor or Customer Experience Manager
- Carry out annual servicing of all products
- Fulfil repairs with stock from vehicle
- Writing up of repairs or replacement and take images as and when required
- Carry out inspections as requested
- Look after and maintain company equipment including vehicle to the required standards
- Complete a Kanban form weekly with required parts and if none required this will need to be submitted stating this
- Receive stock to your home address which is the address you operate from as per your contract
- Load all stock onto your vehicle after delivery
- Maintain adequate stock on your vehicle for you to fulfil your role to the required standard
- Manage the balance of maintenance work to ensure it is kept to a minimum
- Maintain accurate paperwork via laptop including time sheets, job sheets, stock paperwork
- Work with the scheduling department to deliver an efficient, effective schedule of work
- Check schedules and report any ideas to help make the schedule as efficient as possible 2 weeks in advance
- Work with the scheduling team to achieve monthly shipment goals as forecasted
- Follow departmental and company processes and procedures
- Cover for other team members when required
- Work with service sales and RSM’s to identify leads
- Contribute to building relationships with other areas of the business to support the overall business objectives
Experience required:
- Experience with the installation, maintenance, and repair of mechanical or structural products (experience with furniture is a plus).
- Strong mechanical aptitude and knowledge of tools and equipment used for assembling and repairing furniture.
- Excellent troubleshooting skills with the ability to diagnose and resolve mechanical or product-related issues quickly.
- Strong communication and interpersonal skills, with a customer-focused attitude.
- Ability to explain technical details to non-technical customers in an easy-to-understand manner.
- The role involves manual handling and assembly of furniture, requiring physical strength and stamina.
- Strong attention to detail, especially when assembling products or diagnosing issues.
- A valid driver’s license is required, as travel to customer sites is an essential part of the job.
- Experience in a service engineer or field technician role.
- Previous experience in furniture manufacturing or installation, maintenance is an advantage.
Package and further details:
- Engineers typically work alone however there is sometimes the need for 2-man jobs.
- Normal travel up to 2 hours to jobs depending on the area (if over 2 hours away then a Premier Inn is provided for the night and meals included).
- Salary: £27,500 - £30,000.
- Hours: 42 hours – normally between 7am – 6pm.
- Overtime: is paid at time and a half.
- Petrol Allowance: All fuel is paid/ issued with a fuel card to use at petrol stations.
- Van provided.
- Package: 20 days holiday plus stats – rises to 25 days plus stats after 3 years.
- Pension scheme: 3% employer contribution after 3 years.
Field Service Engineer employer: Andy File Associates Ltd
Contact Detail:
Andy File Associates Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, or join online forums. You never know who might have a lead on that perfect Field Service Engineer role.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your previous work with furniture installation and repairs. This can really set you apart when you're chatting with potential employers.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by rehearsing answers to common questions about your experience and technical skills. We recommend doing mock interviews with friends or family to boost your confidence.
✨Tip Number 4
Apply through our website! It’s super easy and gives you a direct line to the hiring team. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight any relevant experience with mechanical or structural products, especially if you've worked with furniture before. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your customer-focused attitude and troubleshooting skills – they’re key for us!
Show Off Your Communication Skills: Since you'll be interacting with customers, it's important to demonstrate your strong communication skills in your application. Use clear and concise language, and maybe even share an example of how you've explained technical details to non-technical folks in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Andy File Associates Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of mechanical and structural products, especially furniture. Be ready to discuss your experience with installation, maintenance, and repairs, as well as any specific tools you've used. This will show that you're not just a good fit for the role, but that you genuinely understand the products you'll be working with.
✨Customer Service is Key
Since this role involves delivering excellent customer experiences, think of examples where you've gone above and beyond for a customer. Prepare to share how you handle difficult situations or explain technical details to non-technical customers. This will demonstrate your strong communication skills and customer-focused attitude.
✨Be Ready for Practical Questions
Expect some scenario-based questions during the interview. They might ask how you'd approach a specific repair or how you'd manage your schedule when things get busy. Practise articulating your thought process clearly, as this will highlight your troubleshooting skills and ability to work efficiently under pressure.
✨Show Your Team Spirit
Even though Field Service Engineers often work alone, teamwork is still important. Think of times when you've collaborated with others, whether it's covering for a colleague or working with scheduling teams. Highlighting your ability to build relationships within the company will show that you're a team player who can contribute to overall business objectives.
