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- Tasks: Join our team to install, maintain, and repair innovative mobile furniture solutions.
- Company: Leading manufacturer of versatile folding furniture for various spaces.
- Benefits: Competitive salary, fuel card, van provided, and generous holiday allowance.
- Why this job: Make a real impact by enhancing customer experiences with flexible furniture solutions.
- Qualifications: Experience in mechanical repairs, strong communication skills, and a valid driving licence.
- Other info: Work independently with opportunities for overtime and career growth.
Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position of Field Service Engineer
Are you the right applicant for this opportunity Find out by reading through the role overview below.
Job Title: Field Service Engineer
Reporting to: Field Service Supervisor
Salary: £27,500 – £30,000
Based: From home – covering – the SW of England
Our client is a leading manufacturer of mobile folding furniture, providing versatile and high-quality solutions for events, schools, offices, and other spaces where flexibility and efficient use of space are key. Their products include folding tables, chairs, and other mobile furniture designed for easy storage, transport, and deployment. They are looking for a dedicated and skilled Service Engineer to join their team and support the installation, maintenance, and repair of our innovative furniture solutions.
Job summary:
To perform as a member of the Field Service Team, to visit customer premises within the designated geographical region but not restricted to. The role is to achieve servicing, repairs, inspections and other reasonable tasks upon request.
Key accountabilities:
* Deliver excellent customer experience
* Attend sites as required and in order of the schedule provided, unless agreed with Field Service Supervisor or Customer Experience Manager
* Carry out annual servicing of all products
* Fulfil repairs with stock from vehicle
* Writing up of repairs or replacement and take images as and when required
* Carry out inspections as requested
* Look after and maintain company equipment including vehicle to the required standards
* Complete a Kanban form weekly with required parts and if none required this will need to be submitted stating this
* Receive stock to your home address which is the address you operate from as per your contract
* Load all stock onto your vehicle after delivery
* Maintain adequate stock on your vehicle for you to fulfil your role to the required standard
* Manage the balance of maintenance work to ensure it is kept to a minimum
* Maintain accurate paperwork via laptop including time sheets, job sheets, stock paperwork
* Work with the scheduling department to deliver an efficient, effective schedule of work
* Check schedules and report any ideas to help make the schedule as efficient as possible 2 weeks in advance
* Work with the scheduling team to achieve monthly shipment goals as forecasted
* Follow departmental and company processes and procedures
* Cover for other team members when required
* Work with service sales and RSM’s to identify leads
* Contribute to building relationships with other areas of the business to support the overall business objectives
Experience required:
Experience with the installation, maintenance, and repair of mechanical or structural products (experience with furniture is a plus).
Strong mechanical aptitude and knowledge of tools and equipment used for assembling and repairing furniture.
Excellent troubleshooting skills with the ability to diagnose and resolve mechanical or product-related issues quickly
Strong communication and interpersonal skills, with a customer-focused attitude
Ability to explain technical details to non-technical customers in an easy-to-understand manner
The role involves manual handling and assembly of furniture, requiring physical strength and stamina
Strong attention to detail, especially when assembling products or diagnosing issues.
Driving License: A valid driver’s license is required, as travel to customer sites is an essential part of the job.
Experience in a service engineer or field technician role. xiskglj
Previous experience in furniture manufacturing or installation, maintenance is an advantage.
Package and further details:
Engineers typically work alone however there is sometimes the need for 2-man jobs
Normal travel up to 2 hours to jobs depending on the area
(if over 2 hours away then a Premier Inn is provided for the night and meals included)
Salary: £27,500 – £30,000
Hours : 42 hours – normally between 7am – 6pm
Overtime: is paid at time and a half
Petrol Allowance: All fuel is paid/ issued with a fuel card to use at petrol stations
Van provided
Package: 20 days holiday plus stats – rises to 25 days plus stats after 3 years
Pension scheme: 3% employer contribution after 3
Field Service Engineer employer: Andy File Associates Ltd
Contact Detail:
Andy File Associates Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Get to know the company inside out! Research their products and values so you can chat confidently about how you can contribute. This shows you're genuinely interested and not just another applicant.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for your interview. It’s all about making connections!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to field service roles, especially around troubleshooting and customer service. Role-play with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with mechanical or structural products, especially if you've worked with furniture. We want to see how your skills match up with what we're looking for!
Show Off Your Troubleshooting Skills: In your application, give examples of how you've diagnosed and resolved issues in the past. We love a good problem-solver, so let us know how you tackle challenges head-on!
Keep It Customer-Focused: Since delivering excellent customer experience is key, mention any relevant experience where you've gone above and beyond for customers. We want to see that you can communicate technical details in a way that's easy for everyone to understand.
Apply Through Our Website: Don't forget to apply through our website! It's the best way for us to receive your application and ensures you don't miss out on any important updates from us.
How to prepare for a job interview at Andy File Associates Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of mechanical and structural products, especially furniture. Be ready to discuss your experience with installation, maintenance, and repairs, as well as any specific tools you've used. This will show that you're not just a good fit for the role but also genuinely interested in the work.
✨Customer Service is Key
Since this role involves delivering excellent customer experiences, think of examples where you've gone above and beyond for a customer. Prepare to explain how you handle difficult situations and communicate technical details in a way that's easy for non-technical customers to understand.
✨Get Familiar with the Schedule
Understand the importance of scheduling in this role. Be prepared to discuss how you would manage your time effectively while ensuring all tasks are completed. You might even want to suggest ideas for improving efficiency based on your past experiences.
✨Show Your Attention to Detail
This job requires a strong attention to detail, especially when diagnosing issues or assembling products. Bring examples of how you've demonstrated this skill in previous roles. Whether it's through meticulous paperwork or careful assembly, showing that you take pride in your work will set you apart.
