Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team as a Field Service Engineer, installing and maintaining innovative mobile furniture solutions.
- Company: Work with a leading manufacturer of versatile folding furniture for events, schools, and offices.
- Benefits: Enjoy remote work, a company van, fuel card, and generous holiday allowance.
- Why this job: Be part of a dynamic team, delivering excellent customer service while working independently.
- Qualifications: Experience in mechanical repairs, strong communication skills, and a valid driving license required.
- Other info: Overtime paid at time and a half; enjoy a supportive work culture with growth opportunities.
The predicted salary is between 27000 - 28000 £ per year.
Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position of Field Service Engineer
Job Title:Field Service Engineer
Reporting to:Field Service Supervisor
Salary:£27,000 – £28,000
Based:From home – covering – North London, Milton Keynes area
Our client is a leading manufacturer of mobile folding furniture, providing versatile and high-quality solutions for events, schools, offices, and other spaces where flexibility and efficient use of space are key. Their products include folding tables, chairs, and other mobile furniture designed for easy storage, transport, and deployment. They are looking for a dedicated and skilled Service Engineer to join their team and support the installation, maintenance, and repair of our innovative furniture solutions.
Job summary:
To perform as a member of the Field Service Team, to visit customer premises within the designated geographical region but not restricted to. The role is to achieve servicing, repairs, inspections and other reasonable tasks upon request.
Key accountabilities:
- Deliver excellent customer experience
- Attend sites as required and in order of the schedule provided, unless agreed with Field Service Supervisor or Customer Experience Manager
- Carry out annual servicing of all products
- Fulfil repairs with stock from vehicle
- Writing up of repairs or replacement and take images as and when required
- Carry out inspections as requested
- Look after and maintain company equipment including vehicle to the required standards
- Complete a Kanban form weekly with required parts and if none required this will need to be submitted stating this
- Receive stock to your home address which is the address you operate from as per your contract
- Load all stock onto your vehicle after delivery
- Maintain adequate stock on your vehicle for you to fulfil your role to the required standard
- Manage the balance of maintenance work to ensure it is kept to a minimum
- Maintain accurate paperwork via laptop including time sheets, job sheets, stock paperwork
- Work with the scheduling department to deliver an efficient, effective schedule of work
- Check schedules and report any ideas to help make the schedule as efficient as possible 2 weeks in advance
- Work with the scheduling team to achieve monthly shipment goals as forecasted
- Follow departmental and company processes and procedures
- Cover for other team members when required
- Work with service sales and RSM’s to identify leads
- Contribute to building relationships with other areas of the business to support the overall business objectives
Experience required:
Experience with the installation, maintenance, and repair of mechanical or structural products (experience with furniture is a plus).
Strong mechanical aptitude and knowledge of tools and equipment used for assembling and repairing furniture.
Excellent troubleshooting skills with the ability to diagnose and resolve mechanical or product-related issues quickly
Strong communication and interpersonal skills, with a customer-focused attitude
Ability to explain technical details to non-technical customers in an easy-to-understand manner
The role involves manual handling and assembly of furniture, requiring physical strength and stamina
Strong attention to detail, especially when assembling products or diagnosing issues.
Driving License:A valid driver’s license is required, as travel to customer sites is an essential part of the job.
Experience in a service engineer or field technician role.
Previous experience in furniture manufacturing or installation, maintenance is an advantage.
Package and further details:
Engineers typically work alone however there is sometimes the need for 2-man jobs
Normal travel up to 2 hours to jobs depending on the area
(if over 2 hours away then a Premier Inn is provided for the night and meals included)
Salary:£27,000 – £28,000
Hours :42 hours – normally between 7am – 6pm
Overtime:is paid at time and a half
Petrol Allowance:All fuel is paid/ issued with a fuel card to use at petrol stations
Van provided
Package:20 days holiday plus stats – rises to 25 days plus stats after 3 years
Pension scheme:3% employer contribution after 3
#J-18808-Ljbffr
Field Service Engineer employer: Andy File Associates Ltd
Contact Detail:
Andy File Associates Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Familiarise yourself with the specific products and services offered by our client. Understanding the features and benefits of their mobile folding furniture will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight any relevant experience you have in mechanical maintenance or installation, especially if it involves furniture. Be prepared to discuss specific examples of troubleshooting and repairs you've successfully completed in previous roles.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've provided excellent support in past positions. This role requires strong communication, so think about times when you've had to explain technical details to non-technical customers.
✨Tip Number 4
Since this position involves travel, ensure you have a valid driving licence and be ready to discuss your flexibility regarding travel. Mention any previous experience managing schedules or routes efficiently to highlight your organisational skills.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in installation, maintenance, and repair of mechanical or structural products. Emphasise any specific experience with furniture, as this is a plus for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer-focused attitude and strong communication skills. Mention how you can explain technical details to non-technical customers, which is crucial for this position.
Highlight Relevant Skills: In your application, clearly outline your troubleshooting skills and mechanical aptitude. Provide examples of how you've successfully diagnosed and resolved issues in previous roles.
Show Enthusiasm for the Role: Express your passion for providing excellent customer service and your eagerness to contribute to the team. Mention your willingness to work flexible hours and travel to customer sites as needed.
How to prepare for a job interview at Andy File Associates Ltd
✨Showcase Your Technical Skills
Make sure to highlight your experience with mechanical or structural products during the interview. Be prepared to discuss specific tools and techniques you've used in previous roles, especially if you have experience with furniture installation and maintenance.
✨Demonstrate Customer-Focused Attitude
Since delivering excellent customer experience is key for this role, share examples of how you've successfully interacted with customers in the past. Emphasise your ability to explain technical details in a way that non-technical customers can understand.
✨Prepare for Problem-Solving Questions
Expect questions that assess your troubleshooting skills. Prepare to discuss scenarios where you've diagnosed and resolved mechanical issues quickly, showcasing your strong attention to detail and ability to think on your feet.
✨Understand the Company and Its Products
Research Andy File Associates Limited and the client they represent. Familiarise yourself with their mobile folding furniture solutions and be ready to discuss how your skills align with their needs, demonstrating your genuine interest in the company.
