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For Companies At a Glance
- Tasks: Join our team to install, maintain, and repair innovative mobile furniture solutions.
- Company: Leading manufacturer of versatile folding furniture for various spaces.
- Benefits: Competitive salary, fuel card, van provided, and generous holiday allowance.
- Why this job: Make a real impact by enhancing customer experiences with flexible furniture solutions.
- Qualifications: Experience in mechanical repairs, strong communication skills, and a valid driving license.
- Other info: Work independently with opportunities for career growth and overtime pay.
The predicted salary is between 27500 - 30000 £ per year.
Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards to this permanent position of Field Service Engineer.
Our client is a leading manufacturer of mobile folding furniture, providing versatile and high-quality solutions for events, schools, offices, and other spaces where flexibility and efficient use of space are key. Their products include folding tables, chairs, and other mobile furniture designed for easy storage, transport, and deployment. They are looking for a dedicated and skilled Service Engineer to join their team and support the installation, maintenance, and repair of their innovative furniture solutions.
Job summary
To perform as a member of the Field Service Team, to visit customer premises within the designated geographical region but not restricted to. The role is to achieve servicing, repairs, inspections and other reasonable tasks upon request.
Key accountabilities
- Deliver excellent customer experience
- Attend sites as required and in order of the schedule provided, unless agreed with Field Service Supervisor or Customer Experience Manager
- Carry out annual servicing of all products
- Fulfil repairs with stock from vehicle
- Writing up of repairs or replacement and take images as and when required
- Carry out inspections as requested
- Look after and maintain company equipment including vehicle to the required standards
- Complete a Kanban form weekly with required parts and if none required this will need to be submitted stating this
- Receive stock to your home address which is the address you operate from as per your contract
- Load all stock onto your vehicle after delivery
- Maintain adequate stock on your vehicle for you to fulfil your role to the required standard
- Manage the balance of maintenance work to ensure it is kept to a minimum
- Maintain accurate paperwork via laptop including time sheets, job sheets, stock paperwork
- Work with the scheduling department to deliver an efficient, effective schedule of work
- Check schedules and report any ideas to help make the schedule as efficient as possible 2 weeks in advance
- Work with the scheduling team to achieve monthly shipment goals as forecasted
- Follow departmental and company processes and procedures
- Cover for other team members when required
- Work with service sales and RSM’s to identify leads
- Contribute to building relationships with other areas of the business to support the overall business objectives
Experience required
- Experience with the installation, maintenance, and repair of mechanical or structural products (experience with furniture is a plus).
- Strong mechanical aptitude and knowledge of tools and equipment used for assembling and repairing furniture.
- Excellent troubleshooting skills with the ability to diagnose and resolve mechanical or product-related issues quickly.
- Strong communication and interpersonal skills, with a customer-focused attitude.
- Ability to explain technical details to non-technical customers in an easy-to-understand manner.
- The role involves manual handling and assembly of furniture, requiring physical strength and stamina.
- Strong attention to detail, especially when assembling products or diagnosing issues.
- Driving License: A valid driver’s license is required, as travel to customer sites is an essential part of the job.
- Experience in a service engineer or field technician role.
- Previous experience in furniture manufacturing or installation, maintenance is an advantage.
Package and further details
- Engineers typically work alone however there is sometimes the need for 2-man jobs.
- Normal travel up to 2 hours to jobs depending on the area (if over 2 hours away then a Premier Inn is provided for the night and meals included)
- Salary: £27,000 - £27,500
- Hours: 42 hours – normally between 7am – 6pm
- Overtime: is paid at time and a half
- Petrol Allowance: All fuel is paid / issued with a fuel card to use at petrol stations.
- Van provided
- Package: 20 days holiday plus stats – rises to 25 days plus stats after 3 years.
- Pension scheme: 3% employer contribution after 3.
Field Service Engineer in England employer: Andy File Associates Ltd
Contact Detail:
Andy File Associates Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in England
✨Tip Number 1
Get to know the company inside out! Research their products and values so you can chat confidently about how you can contribute. This shows you're genuinely interested and not just another applicant.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for your interview. It’s all about making connections!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to field service roles, especially around troubleshooting and customer service. Role-play with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Field Service Engineer in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience with mechanical or structural products, especially if you've worked with furniture before. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your customer-focused attitude and troubleshooting skills!
Show Off Your Communication Skills: Since you'll be interacting with customers, it's important to demonstrate your strong communication skills in your application. Use clear and concise language, and maybe even share an example of how you've explained technical details to non-technical folks in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Andy File Associates Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of mechanical and structural products, especially furniture. Be ready to discuss your experience with installation, maintenance, and repairs, as well as any specific tools you've used. This will show that you're not just a good fit for the role but also genuinely interested in the products.
✨Customer Experience is Key
Since this role involves delivering excellent customer service, think of examples where you've gone above and beyond for a customer. Prepare to share how you handle tricky situations or explain technical details to non-technical customers. This will highlight your communication skills and customer-focused attitude.
✨Get Familiar with the Schedule
Understand the importance of scheduling in this role. Be prepared to discuss how you would manage your time effectively while covering multiple sites. You might even want to suggest ideas for improving efficiency based on your past experiences. This shows initiative and a proactive mindset.
✨Show Off Your Problem-Solving Skills
Think of specific instances where you've diagnosed and resolved mechanical issues quickly. Be ready to walk through your thought process during these situations. This will demonstrate your strong troubleshooting skills and attention to detail, which are crucial for a Field Service Engineer.
