At a Glance
- Tasks: Manage key customer accounts and ensure high levels of satisfaction.
- Company: Thriving business in Doncaster with rapid growth and expansion.
- Benefits: Competitive salary, 5.6 weeks holiday, health cash plan, and employee assistance programme.
- Other info: Clear progression opportunities and supportive team culture.
- Why this job: Shape key accounts and influence customer satisfaction in a dynamic environment.
- Qualifications: Experience in account management or customer service, strong communication skills required.
The predicted salary is between 35000 - 40000 £ per year.
This is an exciting chance to join a thriving business in Doncaster.
Our client hasexperienced rapid growth, expanding to additional premises, and taking on new members of staff over all departments.
Role Purpose
The Account Manager is responsible for managing and developing key customer accounts, ensuring seamless communication, accurate specification management, and high levels of customer satisfaction.
The role acts as the commercial bridge between customers and internal teams, ensuring that expectations are clear, achievable, and delivered to our client’s high standards.
This is a senior customer‑facing role that requires commercial awareness, technical understanding, and strong relationship‑building skills.
Key Responsibilities
- Account Management & Customer Relationships
- Own and manage relationships with key fleet, commercial, and public‑sector customers.
- Serve as the primary point of contact for all account‑related communication.
- Conduct regular customer meetings, reviews, and site visits to maintain strong engagement.
- Understand customer requirements, challenges, and future needs to support long‑term partnerships.
- Programme & Order Management
- Manage customer orders from initial enquiry through to delivery, ensuring clarity of specification and timelines.
- Work closely with Operations, Engineering and Production Planning to ensure customer requirements are achievable and aligned with capacity.
- Monitor progress of builds and proactively communicate updates, risks, and changes to customers.
- Support the smooth handover of new programmes into production.
- Commercial & Contractual Oversight
- Prepare quotations, pricing updates, and commercial proposals in collaboration with internal teams.
- Ensure all work is delivered within agreed commercial terms and profitability targets.
- Identify opportunities for account growth, upselling, and additional services.
- Internal Collaboration & Communication
- Translate customer specifications into clear internal instructions for engineering, production, and compliance teams.
- Participate in internal planning meetings to represent customer interests and ensure alignment.
- Support continuous improvement by feeding customer insights back into product development and operational processes.
- Quality, Compliance & Customer Satisfaction
- Ensure all customer requirements meet relevant regulatory, safety, and Type Approval standards.
- Manage customer feedback, complaints, and corrective actions professionally and promptly.
- Maintain accurate account records, forecasts, and reporting.
Skills & Experience Required
- Proven experience in account management, customer service, or commercial roles within automotive, engineering, or manufacturing.
- Strong understanding of vehicle conversions, fleet requirements, or technical specifications (advantageous).
- Excellent communication, relationship‑building, and negotiation skills.
- Ability to interpret technical information and translate it into clear customer communication.
- Highly organised, proactive, and able to manage multiple accounts simultaneously.
- Strong commercial awareness and problem‑solving ability.
- Full UK driving licence.
- What our client offers
- A senior customer‑facing role with real influence on customer satisfaction and business growth.
- Opportunity to shape and develop key accounts within a growing conversion business.
- A supportive, dynamic environment with clear progression opportunities.
- Auto enrolment pension, 5.6 weeks holiday, and the chance to earn 3 extra holiday days over the first three full years of employment.
- 24/7 Employee assist program to help with life’s problems.
- A Health cash plan financed by the company after passing probation.
- Free car parking.
If you're looking for thenext step in your Account Management career and thriveworking in a customer-focused, commercially driven environment, please get in touch or apply now!
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Senior Account Manager in Doncaster employer: Andy File Associates Ltd
Andy File Associates Limited is an exceptional employer, offering a part-time Finance Assistant role in Sheffield that combines a supportive and collaborative work culture with meaningful contributions to the lives of children and young people with disabilities. With over 40 years of experience, this family-owned business prioritises employee growth through ongoing training, flexible working arrangements, and a commitment to health and wellbeing, making it an ideal place for those seeking a rewarding career in finance.
