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- Tasks: Be the friendly face of our company, handling customer queries and orders.
- Company: Join a leading Sheffield firm known for its growth and industry expertise.
- Benefits: Enjoy free parking and branded workwear while earning £29,000 weekly.
- Why this job: Great opportunity to develop your customer service skills in a supportive environment.
- Qualifications: Must have at least one year of customer service experience and good communication skills.
- Other info: Work Monday to Friday, 8am to 4pm, in a dynamic team setting.
Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards to this permanent position.
This is an exciting opportunity to join a market leading organisation which has demonstrated continuous growth and development. The company sources materials from demolition projects nationwide, from derelict farmhouses to large commercial developments. Established and located in the industrial heart of Sheffield, the company has gained vast knowledge and built a strong reputation within the industry.
Duties/Responsibilities
- Be the first point of contact for the company.
- Respond to all incoming enquiries.
- Manage multiple email inboxes.
- Greet visitors to the premises.
- Give product advice to customers.
- Provide quotations to customers.
- Take orders over the telephone.
- Raise invoices and take payments from customers.
- Deal with and log all aftersales enquiries.
- Handle customer complaints and escalate where necessary.
- Other duties as required by the business from time to time.
Person Specification
Essential
- Previous customer service experience of at least one year.
- Confident and polite telephone manner.
- Good written communication skills.
- Proficient with email, word processing and spreadsheet software (Microsoft, Google etc).
- Attention to detail.
- Strong organisational skills.
- GCSE level qualification in Maths and English at grade C or above, or equivalent.
- Ability to be flexible in line with the needs of the business.
Preferable
- Experience working in a small team.
Location: Sheffield S3.
Hours: Monday to Friday 8am - 4pm.
Salary: £29,000 paid weekly.
Benefits
- Free on-site parking.
- Branded workwear provided.
Customer Service Advisor employer: Andy File Associates Ltd
Contact Detail:
Andy File Associates Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company’s background and values. Understanding their operations in sourcing materials from demolition projects will help you connect your experience to their mission during any conversations.
✨Tip Number 2
Practice your telephone skills by role-playing common customer service scenarios. This will boost your confidence and ensure you can handle enquiries and complaints effectively, which is crucial for this role.
✨Tip Number 3
Showcase your organisational skills by preparing a system for managing multiple email inboxes. You could even create a mock-up of how you would handle incoming enquiries to demonstrate your proactive approach.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service experience, especially any roles where you managed enquiries or handled complaints. Use specific examples to demonstrate your skills in communication and organisation.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your relevant experience and how it aligns with the duties listed in the job description, such as managing multiple email inboxes and providing product advice.
Highlight Relevant Skills: In your application, emphasise your proficiency with software like Microsoft Office and Google Suite. Mention your attention to detail and organisational skills, as these are crucial for the Customer Service Advisor position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your strong written communication skills, which are essential for this role.
How to prepare for a job interview at Andy File Associates Ltd
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service experience during the interview. Be prepared to share specific examples of how you've handled inquiries, complaints, or provided product advice in the past.
✨Demonstrate Strong Communication Skills
Since this role requires a confident and polite telephone manner, practice speaking clearly and professionally. Also, be ready to discuss how you manage written communication, especially through emails.
✨Emphasise Attention to Detail
Attention to detail is crucial for this position. Prepare to discuss instances where your attention to detail made a difference, whether in managing orders, raising invoices, or handling customer queries.
✨Be Ready for Role-Playing Scenarios
Expect potential role-playing scenarios during the interview where you might need to handle a customer complaint or provide product advice. Practising these scenarios can help you feel more confident and prepared.
