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For Companies At a Glance
- Tasks: Deliver a five-star customer experience through empathy and efficiency.
- Company: Join a dynamic team at a leading customer-focused company in Sheffield.
- Benefits: Enjoy a competitive salary, 25 days holiday, and flexible working options.
- Why this job: Make a real difference by enhancing customer satisfaction and driving improvements.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Opportunity for personal development and recognition in a supportive environment.
The predicted salary is between 23000 - 27000 £ per year.
Andy File Associates Limited are working as a recruitment agency on behalf of our client with regards this permanent vacancy
Location: Sheffield, UK
Salary: £27,000 – £30,000
Hours of work: 37.5 per week, 9-5 in the office, with some flexibility
Purpose
To deliver a seamless, five-star experience to every customer by combining empathy, accuracy, and systems excellence.
Key Roles & Responsibilities
- Continuously improve the customer experience by identifying and implementing improvements in line with Lean principles to make processes simpler, faster, and better for customers and colleagues
- Take ownership of customer enquiries across all channels, delivering accurate, timely, and empathetic responses that build trust
- Provide clear, helpful information to customers about our full range of products and services, ensuring understanding and confidence in their choices
- Prepare accurate quotes, process orders, and provide proactive updates throughout the customer journey
- Manage after‑sales and warranty queries efficiently, ensuring full resolution or timely escalation
- Follow documented systems and procedures precisely to ensure consistency, compliance, and efficiency
- Collaborate with colleagues across departments to ensure smooth handovers and a seamless customer experience
Key Performance Indicators
- Implement at least one improvement per month and upload a \’before and after\’ to the improvements Teams channel
- Actively contribute to our culture through maintaining your total ownership area to the highest standard and participating in running company meetings and common area cleaning as per the rota
- Demonstrate consistent application of company values in all customers and team interactions
- Maintain customer interaction scores of 90%+ in all feedback reviews
- Acknowledge and respond to all customer enquiries by the end of the next working day
Standards
- Act in the best interests of the child at all times, led by our values
- Communicate with care, clarity, and respect at all times
- Take ownership for quality, timeliness, and attention to detail in all tasks
- Actively participate in team huddles and productive breaks
- Provide honest, constructive feedback to help strengthen our systems and team performance
Knowledge, skills and abilities
- Excellent written and verbal communication skills
- In‑depth knowledge of company products, services, systems, and customer pathways
- Strong organisational skills and attention to detail
- Ability to remain calm, solutions‑focused, and professional under pressure
- Proficiency in digital systems (CRM/ERP, Microsoft Office, etc.)
- Understanding of Lean principles and willingness to apply them daily
- Commitment to ongoing learning and personal development
I will achieve the following results in this position
- Customers consistently experience five‑star service and feel genuinely valued
- Enquiries are handled promptly, professionally, and with accurate product and service information
- Orders and enquiries are handled accurately, promptly, and with empathy
- Team communication is proactive, respectful, and solution‑driven
- Processes continuously improve, reducing waste and increasing efficiency
- The Customer Experience team is recognised internally and externally for operational excellence and care
Holidays
25 days plus bank holidays (3‑4 days to be taken over the Christmas shutdown which are set at the start of the year and the rest can be taken, subject to approval, any time).
Our client does have a home working policy and can consider requests for 1 day per week WFH. This is reviewed 6 monthly
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Customer Experience Advisor employer: Andy File Associates Ltd
Contact Detail:
Andy File Associates Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since the role is all about delivering a five-star experience, make sure you can articulate your thoughts clearly and empathetically. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Showcase your problem-solving abilities! Think of examples from your past experiences where you've improved processes or handled customer queries effectively. This will demonstrate your commitment to continuous improvement, which is key for this role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen on joining the team. Good luck!
We think you need these skills to ace Customer Experience Advisor
Some tips for your application 🫡
Read the Job Description Carefully: Before you dive into your application, take a moment to really absorb the job description. It’s packed with info about what we’re looking for, and understanding it will help you tailor your application to show us you’re the perfect fit!
Show Off Your Communication Skills: As a Customer Experience Advisor, your written communication is key! Make sure your application reflects your ability to communicate clearly and effectively. Use concise language and keep it professional yet friendly – we want to see your personality shine through!
Highlight Relevant Experience: When detailing your experience, focus on roles or tasks that relate directly to customer service and improving customer experiences. Share specific examples of how you’ve made processes better or resolved customer issues – this will grab our attention!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Andy File Associates Ltd
✨Know the Company Inside Out
Before your interview, make sure you research Andy File Associates Limited and their client thoroughly. Understand their values, products, and customer service approach. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Showcase Your Empathy Skills
As a Customer Experience Advisor, empathy is key. Prepare examples from your past experiences where you've successfully handled customer enquiries with care and understanding. This will demonstrate your ability to connect with customers and provide that five-star service they’re looking for.
✨Be Ready to Discuss Improvements
Since the role involves continuously improving customer experience, think of specific improvements you've implemented in previous roles. Be ready to discuss how you identified issues and what steps you took to enhance processes, aligning with Lean principles.
✨Practice Clear Communication
Excellent communication skills are crucial for this position. During the interview, practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask the interviewer, showing your proactive approach and interest in effective communication.