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For Companies At a Glance
- Tasks: Install, maintain, and repair innovative mobile furniture solutions for various spaces.
- Company: Leading manufacturer of versatile folding furniture with a focus on quality and efficiency.
- Benefits: Competitive salary, overtime pay, fuel card, and generous holiday allowance.
- Why this job: Join a dynamic team and make a tangible impact in the furniture industry.
- Qualifications: Experience in mechanical repairs, strong communication skills, and a valid driving license.
- Other info: Work from home with travel across Aylesbury and North London, plus excellent career growth opportunities.
Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards to this permanent position of Field Service Engineer.
Our client is a leading manufacturer of mobile folding furniture, providing versatile and high-quality solutions for events, schools, offices, and other spaces where flexibility and efficient use of space are key. Their products include folding tables, chairs, and other mobile furniture designed for easy storage, transport, and deployment. They are looking for a dedicated and skilled Service Engineer to join their team and support the installation, maintenance, and repair of their innovative furniture solutions.
Job summary:
To perform as a member of the Field Service Team, visiting customer premises within the designated geographical region. The role is to achieve servicing, repairs, inspections, and other reasonable tasks upon request.
Key accountabilities:
- Deliver excellent customer experience
- Attend sites as required and in order of the schedule provided, unless agreed with Field Service Supervisor or Customer Experience Manager
- Carry out annual servicing of all products
- Fulfil repairs with stock from vehicle
- Writing up of repairs or replacements and take images as and when required
- Carry out inspections as requested
- Look after and maintain company equipment including vehicle to the required standards
- Complete a Kanban form weekly with required parts and if none required this will need to be submitted stating this
- Receive stock to your home address which is the address you operate from as per your contract
- Load all stock onto your vehicle after delivery
- Maintain adequate stock on your vehicle for you to fulfil your role to the required standard
- Manage the balance of maintenance work to ensure it is kept to a minimum
- Maintain accurate paperwork via laptop including time sheets, job sheets, stock paperwork
- Work with the scheduling department to deliver an efficient, effective schedule of work
- Check schedules and report any ideas to help make the schedule as efficient as possible 2 weeks in advance
- Work with the scheduling team to achieve monthly shipment goals as forecasted
- Follow departmental and company processes and procedures
- Cover for other team members when required
- Work with service sales and RSMs to identify leads
- Contribute to building relationships with other areas of the business to support the overall business objectives
Experience required:
- Experience with the installation, maintenance, and repair of mechanical or structural products (experience with furniture is a plus).
- Strong mechanical aptitude and knowledge of tools and equipment used for assembling and repairing furniture.
- Excellent troubleshooting skills with the ability to diagnose and resolve mechanical or product-related issues quickly.
- Strong communication and interpersonal skills, with a customer-focused attitude.
- Ability to explain technical details to non-technical customers in an easy-to-understand manner.
- The role involves manual handling and assembly of furniture, requiring physical strength and stamina.
- Strong attention to detail, especially when assembling products or diagnosing issues.
- A valid driver’s license is required, as travel to customer sites is an essential part of the job.
- Experience in a service engineer or field technician role.
- Previous experience in furniture manufacturing or installation, maintenance is an advantage.
Package and further details:
- Engineers typically work alone; however, there is sometimes the need for 2-man jobs.
- Normal travel up to 2 hours to jobs depending on the area (if over 2 hours away then a Premier Inn is provided for the night and meals included).
- Salary: £27,500 - £30,000
- Hours: 42 hours – normally between 7am – 6pm
- Overtime is paid at time and a half.
- Petrol Allowance: All fuel is paid/issued with a fuel card to use at petrol stations.
- Van provided.
- Package: 20 days holiday plus stats – rises to 25 days plus stats after 3 years.
- Pension scheme: 3% employer contribution after 3 years.
Field Service Engineer in Aylesbury employer: Andy File Associates Ltd
Contact Detail:
Andy File Associates Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Aylesbury
✨Tip Number 1
Get to know the company inside out! Research their products and values so you can show off your knowledge during interviews. This will help us stand out as a candidate who truly understands what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give us insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to field service engineering. We can even do mock interviews with friends to boost our confidence and refine our answers.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express our appreciation. It shows we’re keen and keeps us fresh in their minds as they make their decision.
We think you need these skills to ace Field Service Engineer in Aylesbury
Some tips for your application 🫡
Keep It Relevant: When you're writing your application, make sure to highlight your experience with mechanical or structural products. We want to see how your skills match up with what we're looking for in a Field Service Engineer.
Show Off Your Customer Skills: Since this role is all about delivering excellent customer experiences, don’t forget to mention any past experiences where you’ve gone above and beyond for customers. We love to see that customer-focused attitude!
Be Clear and Concise: Make sure your application is easy to read. Use clear language and avoid jargon unless it’s relevant. We appreciate straightforward communication, especially when it comes to technical details.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Andy File Associates Ltd
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of mechanical and structural products, especially furniture. Familiarise yourself with common issues and solutions related to installation and maintenance, as this will show your expertise and confidence.
✨Show Off Your Customer Skills
Since this role involves a lot of customer interaction, be ready to discuss how you've delivered excellent customer service in the past. Prepare examples that highlight your communication skills and ability to explain technical details in a way that's easy for non-technical customers to understand.
✨Be Ready for Practical Questions
Expect some scenario-based questions where you'll need to demonstrate your troubleshooting skills. Think about past experiences where you diagnosed and resolved issues quickly, and be prepared to walk the interviewer through your thought process.
✨Plan Your Journey
As travel is a big part of this job, make sure you know the area well. If possible, plan your route to the interview location and factor in potential traffic. This shows your organisational skills and commitment to punctuality, which are key traits for a Field Service Engineer.
