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For Companies At a Glance
- Tasks: Support the sales team with admin tasks and customer inquiries daily.
- Company: Join a leading metal stockholder in Gateshead, known for its dynamic team.
- Benefits: Enjoy 25 days holiday, bank holidays, and uncapped profit share.
- Why this job: Be part of a collaborative environment that values your contributions and growth.
- Qualifications: Experience in sales support or customer service is essential; strong IT skills required.
- Other info: Work hours are Monday to Thursday, 8.30am to 5.00pm, and Friday, 8.30am to 4.30pm.
The predicted salary is between 26000 - 28000 £ per year.
Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position.
Our client, a large metal stockholders based in Gateshead, are now looking for an Administrator with experience in Sales Support to join their team.
Role Overview
As an Admin/Sales Support, you will be responsible for providing administrative and sales support to the sales team and customers. You will be responsible for managing day-to-day office activities whilst providing support to the Sales & Operations teams. You will play a critical role in ensuring the smooth and efficient operation of the Company, and will have the opportunity to work with a dedicated and dynamic team of professionals.
Core Competencies
Customer Service -Good customer service and problem-solving skills.
Sales & Selling -Experience in a sales support or customer service role. Experience working with sales databases and/or CRM systems.
Organisation & Time Management -Ability to multi-task and organise accordingly in a timely manner with a strong attention to detail.
Communication & Collaboration -Communicate effectively and liaise with a variety of internal personnel and external customers. Ability to work independently and as part of a team so that all deadlines are met.
IT, Literacy & Numeracy -Proficient in Microsoft Office applications Excellent written, verbal & numeracy skills.
Key Responsibilities
- Adhere to policies.
- Work within a variety of agreed systems and liaise with appropriate personnel.
- Maintaining filing and archiving systems and general administration housekeeping.
- Administer direct delivery to customers.
- Generate and be accountable for all invoices and proof of deliveries.
- Manage suppliers’ deliveries effectively.
- Accurately use sales and purchase ledgers.
- Understand and operate stock control and accounting systems.
- Respond to customer enquiries regarding product availability, pricing, and delivery dates.
- Prepare quotes, purchase orders, and sales orders in a timely and accurate manner.
- Navigate internal and external databases to find product and pricing information for customers.
- Collaborate with sales team to identify new sales opportunities and provide product information to customers.
Hours of work: 8.30am to 5.00pm Monday to Thursday and 8.30am to 4.30pm Friday
Salary £26-28k Dep. on Exp.
Benefits include 25 Days holidays + Bank Holidays andUncapped profit share
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Administrator / Sales Support employer: Andy File Associates Ltd
Contact Detail:
Andy File Associates Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator / Sales Support
✨Tip Number 1
Familiarise yourself with the specific sales databases and CRM systems mentioned in the job description. If you have experience with similar tools, be ready to discuss how you've used them effectively in past roles.
✨Tip Number 2
Brush up on your customer service skills, as this role heavily relies on effective communication and problem-solving. Think of examples from your previous jobs where you successfully handled customer inquiries or resolved issues.
✨Tip Number 3
Demonstrate your organisational skills by preparing a plan for how you would manage multiple tasks in a busy environment. Be ready to share this during your interview to show that you can handle the demands of the role.
✨Tip Number 4
Research the company and its products thoroughly. Understanding their offerings will not only help you answer questions confidently but also allow you to identify potential sales opportunities during discussions with the team.
We think you need these skills to ace Administrator / Sales Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales support and administration. Use keywords from the job description, such as 'customer service', 'organisation', and 'communication', to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how your skills align with the core competencies listed in the job description, such as your experience with CRM systems or your ability to manage multiple tasks.
Showcase Relevant Skills: In your application, emphasise your proficiency in Microsoft Office and any experience you have with sales databases. Highlight your problem-solving abilities and customer service skills, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for an Administrator Sales Support role.
How to prepare for a job interview at Andy File Associates Ltd
✨Showcase Your Customer Service Skills
Since the role requires good customer service and problem-solving skills, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past.
✨Demonstrate Your Organisational Abilities
Highlight your ability to multi-task and manage time effectively. Discuss any tools or methods you use to stay organised, especially in a busy office environment.
✨Familiarise Yourself with Sales Databases
As experience with sales databases and CRM systems is essential, make sure to mention any relevant software you’ve used. If possible, research the specific systems the company uses to show your initiative.
✨Prepare for Team Collaboration Questions
The role involves working closely with both the sales and operations teams. Be ready to discuss how you’ve collaborated with others in previous roles and how you can contribute to a team dynamic.
