At a Glance
- Tasks: Manage operations for cleaning and security services across multiple residential sites.
- Company: Join Andron FM, a leading independent Facilities Management company in the UK.
- Benefits: Enjoy flexible working, competitive salary, and 25 days annual leave plus public holidays.
- Other info: Opportunities for career progression and two paid volunteering days each year.
- Why this job: Make a real impact by delivering exceptional service and building strong client relationships.
- Qualifications: Experience in operations management and excellent communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
Operations Manager - Residential Soft Services
Direct message the job poster from Andron Facilities Management
Role Overview
Andron FM is one of the UK’s largest independent Facilities Management companies, providing bespoke soft service solutions to a wide array of prestigious clients nationwide. As a dynamic, family-owned organisation we are looking for a candidate as excited as we are to help forge Andron’s future.
Due to our continued growth, we have an opportunity for an experienced Cleaning/Security Account Operations Manager to take accountability for delivering on site services and operational management, including soft services, cleaning and security across a number of sites for a premier client based within the East Coast area and sites reaching the North West.
Your role will manage the operation of all services delivered on the account. You will work closely with the contract management team to ensure the efficient operation of these sites. This will involve liaising closely with the customer to ensure that the services are meeting their requirements and constantly looking for ways to improve the service.
Key Duties and Responsibilities
- The management of the operational delivery of multiple FM services across a number of client residential sites, ensuring outstanding service delivery at all times and exceeding Andron FM targets.
- Comprehensive knowledge of Facilities Management in a residential environment and its challenges.
- Maintain up to date SOPs for all service delivery lines on sites.
- Financial management to ensure control of spending and budgets.
- Effectively manage the Andron FM team and supply chain partners to ensure that exemplary facilities services are provided at sites.
- Undertake regular client meetings.
- Ensure highest levels of Health and Safety are achieved across sites.
- Directly manage, motivate and lead the team to achieve high performance at all times.
- Ensure strong client relationships are developed and maintained, allowing growth opportunities within the region and nationally.
Person Specification
- Exceptional communication and interpersonal skills
- Experience of Operations Management of large residential properties.
- Residential Building Manager or General Manager experience desirable.
- Excellent relationship builder.
- IT literate and financially astute.
- Broad knowledge of multiple service contracts.
- IOSH or NEBOSH certificate or equivalent preferred.
- Must be able to work on own initiative with a proactive and flexible attitude
- Ability to multi-task and prioritise
Benefits
- Two paid volunteering day a year for a charitable cause of your choice.
- Opportunity for internal career progression.
- 25 days annual leave + 8 public holidays per annum
- Flexible working arrangements
- Competitive Salary
- Company Vehicle & Fuel Card (100% Electric)
- Required IT provided
Equal Opportunities
Andron FM are committed to providing an inclusive working environment for all and welcome applications from candidates of all backgrounds. We are proud to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Management and Manufacturing
Industries
- Facilities Services
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Operations Manager -Residential Soft Services in Manchester employer: Andron Facilities Management
Andron Facilities Management is an exceptional employer, offering a dynamic and inclusive work culture that prioritises employee growth and development. With competitive salaries, flexible working arrangements, and unique benefits such as paid volunteering days, employees are empowered to make a meaningful impact while enjoying a supportive environment. Located in the East Coast area, this family-owned organisation fosters strong client relationships and encourages innovation, making it an ideal place for those looking to advance their careers in facilities management.
Contact Details:
Andron Facilities Management Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager -Residential Soft Services in Manchester
✨Join Local Community Boards
Get involved in local community boards or forums related to janitorial services. You'll find job postings and connect with businesses in your area, which can really bolster your chances of landing that full-time gig at places like Andron Facilities Management.
✨Network with Industry Pros
Don't underestimate the power of networking! Attend industry-specific events or workshops in your locality. Chatting with people already in the field can lead you to hidden job opportunities that might not even be advertised yet.
✨Show Off Your Skills
Consider creating a simple portfolio that outlines your experience and specific skills in janitorial services. You can showcase before-and-after photos of your work or even testimonials from past employers. This can help you stand out when applying at places like Andron Facilities Management.
✨Apply Directly and Keep it Local
When you see a full-time position that sparks your interest, don’t just apply online. If you can, walk into the company, like Andron Facilities Management, with a smile and express your eagerness to contribute. Nothing beats meeting face-to-face and making that personal connection!
We think you need these skills to ace Operations Manager -Residential Soft Services in Manchester
Some tips for your application 🫡
Highlight Relevant Experience:When showcasing your experience, focus on any previous roles in janitorial or cleaning services. Include specifics like the types of environments you've worked in – be it offices, schools, or hospitals – and mention any cleaning techniques or equipment you're familiar with. This will show Andron Facilities Management that you’ve got the practical skills needed for the job!
Certifications Matter:If you have any certifications related to cleaning, health and safety, or equipment handling, make sure to include them in your CV. These can really set you apart from other candidates and demonstrate your commitment to quality and safety in your approach, which is crucial in the janitorial industry.
Tailor Your Cover Letter:Your cover letter should explain why you’re interested in working with Andron Facilities Management specifically. Talk about what excites you about the role and how you align with their values. Maybe you love maintaining cleanliness and creating a welcoming environment; let that shine through!
Get Your Availability Clear:Since this is a full-time position, be sure to mention your availability at the beginning of your application. Andron Facilities Management will want to know that you can commit to the hours required, so throwing in your ideal working times can help ease any worry about schedule conflicts!
How to prepare for a job interview at Andron Facilities Management
✨Know Your Cleaning Techniques
Brush up on various cleaning techniques and equipment you're familiar with. Be ready to highlight specific experiences where you've tackled challenging cleaning situations. This could give the hiring team at Andron Facilities Management a glimpse of your hands-on skills!
✨Safety First!
Make sure you're up-to-date on health and safety regulations relevant to janitorial work. We can expect some questions about how you handle hazardous materials or ensure hygiene—demonstrating knowledge here shows you're serious about your job and safety at Andron Facilities Management.
✨Flexibility is Key
As this is a full-time role, be prepared to discuss your flexibility regarding shifts and potential overtime. Employers love to see candidates who are adaptable to changing schedules, so share experiences that highlight your commitment and reliability.
✨Present Your Experience!
If you have a portfolio or references from previous jobs in cleaning services, bring them along or have them ready to share. This can strengthen your case at Andron Facilities Management, showcasing your work ethic and the quality of your previous roles in janitorial services.
