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- Tasks: Manage operations for cleaning and security services across multiple residential sites.
- Company: Join Andron FM, a leading independent Facilities Management company in the UK.
- Benefits: Enjoy flexible working, competitive salary, and 25 days annual leave plus public holidays.
- Why this job: Make a real impact by delivering exceptional service and building strong client relationships.
- Qualifications: Experience in operations management and excellent communication skills required.
- Other info: Opportunities for career progression and two paid volunteering days each year.
The predicted salary is between 36000 - 60000 £ per year.
Operations Manager – Residential Soft Services
Direct message the job poster from Andron Facilities Management
Role Overview
Andron FM is one of the UK’s largest independent Facilities Management companies, providing bespoke soft service solutions to a wide array of prestigious clients nationwide. As a dynamic, family-owned organisation we are looking for a candidate as excited as we are to help forge Andron’s future.
Due to our continued growth, we have an opportunity for an experienced Cleaning/Security Account Operations Manager to take accountability for delivering on site services and operational management, including soft services, cleaning and security across a number of sites for a premier client based within the East Coast area and sites reaching the North West.
Your role will manage the operation of all services delivered on the account. You will work closely with the contract management team to ensure the efficient operation of these sites. This will involve liaising closely with the customer to ensure that the services are meeting their requirements and constantly looking for ways to improve the service.
Key Duties and Responsibilities
- The management of the operational delivery of multiple FM services across a number of client residential sites, ensuring outstanding service delivery at all times and exceeding Andron FM targets.
- Comprehensive knowledge of Facilities Management in a residential environment and its challenges.
- Maintain up to date SOPs for all service delivery lines on sites.
- Financial management to ensure control of spending and budgets.
- Effectively manage the Andron FM team and supply chain partners to ensure that exemplary facilities services are provided at sites.
- Undertake regular client meetings.
- Ensure highest levels of Health and Safety are achieved across sites.
- Directly manage, motivate and lead the team to achieve high performance at all times.
- Ensure strong client relationships are developed and maintained, allowing growth opportunities within the region and nationally.
Person Specification
- Exceptional communication and interpersonal skills
- Experience of Operations Management of large residential properties.
- Residential Building Manager or General Manager experience desirable.
- Excellent relationship builder.
- IT literate and financially astute.
- Broad knowledge of multiple service contracts.
- IOSH or NEBOSH certificate or equivalent preferred.
- Must be able to work on own initiative with a proactive and flexible attitude
- Ability to multi-task and prioritise
Benefits
- Two paid volunteering day a year for a charitable cause of your choice.
- Opportunity for internal career progression.
- 25 days annual leave + 8 public holidays per annum
- Flexible working arrangements
- Competitive Salary
- Company Vehicle & Fuel Card (100% Electric)
- Required IT provided
Equal Opportunities
Andron FM are committed to providing an inclusive working environment for all and welcome applications from candidates of all backgrounds. We are proud to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Management and Manufacturing
Industries
- Facilities Services
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Note: This listing contains multiple location updates and related postings that are not part of the core job description and have been omitted to maintain focus on the role responsibilities and requirements.
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Operations Manager -Residential Soft Services employer: Andron Facilities Management
Contact Detail:
Andron Facilities Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager -Residential Soft Services
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Andron FM. A friendly message on LinkedIn can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for the interview by researching Andron FM’s values and recent projects. Show us you’re not just another candidate; demonstrate how your experience aligns with their mission and goals.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in operations management and client relations can elevate Andron FM’s service delivery. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Operations Manager -Residential Soft Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in managing soft services and any relevant achievements that showcase your skills in facilities management.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your background aligns with Andron FM's values and goals. Don’t forget to mention specific examples of your past successes.
Showcase Your Communication Skills: Since this role requires exceptional communication, make sure your application reflects this. Use clear and concise language, and don’t hesitate to demonstrate your interpersonal skills through examples from your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets noticed and allows us to keep track of all candidates efficiently. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Andron Facilities Management
✨Know Your Operations Inside Out
Make sure you have a solid understanding of operations management, especially in residential settings. Brush up on the specific challenges faced in facilities management and be ready to discuss how you've tackled similar issues in the past.
✨Showcase Your Communication Skills
As an Operations Manager, you'll need to liaise with clients and manage teams effectively. Prepare examples that highlight your exceptional communication and interpersonal skills. Think about times when you built strong relationships or resolved conflicts.
✨Demonstrate Financial Acumen
Since financial management is key in this role, be prepared to discuss your experience with budgeting and controlling spending. Bring examples of how you've successfully managed finances in previous roles, and be ready to talk numbers!
✨Highlight Your Health and Safety Knowledge
With health and safety being a top priority, ensure you can speak confidently about relevant certifications like IOSH or NEBOSH. Share any experiences where you implemented safety measures or improved compliance in your previous positions.