Articulation Coordinator

The Articulation Coordinator is responsible for all aspects of articulation which includes the promotion of successful transfer of accepted students; to broaden and expand the articulation process by analyzing articulation for business process improvement; utilize systems to the full capacity and where appropriate introduce new technology to improve the customer service experience.

Additional responsibilities include:

• Degree audits
• Undergraduate and graduate records functions
• Commencement preparation
• Customer service
• Supervisory responsibilities
• Strategic planning

Qualifications summary

Education and experience

Bachelor’s degree preferred or equivalent work experience in a professional office setting.

Technical competencies

• Knowledge of and successful experience with computer applications including spreadsheets and word processing.
• Experience with SCT Banner highly valued.
• Technical and business analytical skills preferred and highly valued.

Language and Interpersonal Skills

• Excellent communication and interpersonal skills
• Strong interest in building cooperative relationships
• Customer service skills

General Skills

• Adherence to integrity
• Accuracy and care for details

Must be a Seventh-day Adventist in good and regular standing.

Duties and responsibilities

Articulation Policy and Processes

Ensures university-wide articulation policy and processes are in accordance with best practices based on educational system and are established in the following areas:

• Credit for prior learning opportunities available both within the US and internationally such as advanced placement exams (Cambridge Pre-U; AP; IB; High School Advanced Standing) and standardized exams (CLEP; DANTES; UEXCEL).
• Non-accredited institutions and organizations such as Straighterline.
• Articulation agreements and partnerships.

Works with academic departments to establish practices in line with university-wide policy. Develops transfer guidelines and maintains articulation procedures manual. Oversees evaluation and entry of transfer courses to make prompt determination of course equivalencies. Reviews course equivalencies assigned in conjunction with the degree audit process. Maintains the Banner articulation tables and is responsible for all changes. Processes Michigan Guest Applications for Andrews University students to attend other Michigan colleges. Manages procedure for the Michigan Transfer Agreement (MTA). Responsible for working with the Undergraduate Admission office in facilitating an effective and efficient experience for transfer students including the process and communication. Maintains a working relationship with the following entities:

• Director of Academic Core Experience (ACE) regarding the transfer of general education equivalents.
• Department chairs, staff, and faculty regarding the transfer of major course equivalents.
• International Education Manager regarding the transfer of international course equivalencies.
• Prior Learning Coordinator regarding evaluation of credit for prior learning.

Degree Audit Processes

Communicates with advisors and students concerning graduation procedures, deadlines, and other issues via e-mail, phone, or written correspondence. Processes and enters graduation applications including marching without completion. Evaluates degree audits to ensure applicants have met all degree requirements and notifies applicants or department of any deficiencies. Maintains the student graduation list for each conferral period based on changes to the student’s application status. Works closely with the Associate Registrar on special or unusual cases relating to degree requirements and graduation. Confirms student eligibility for the conferral of degrees at each conferral period. Working knowledge of curriculum as it relates to performing the degree audit. This includes curriculum policies, terminology and definitions.

Undergraduate and Graduate Records Functions

Supervises storage, security, accuracy and preservation of academic files and credentials in accordance with university policy, accreditation standards and privacy laws. Processes all CLEP. Works with the Associate Registrar on undergraduate and graduate policy issues.

Commencement Preparation

Applies the graduation participation policy. Assists in preparing the printed program and other related graduation ceremony materials. Assists the Grand Marshall on graduation weekends.

Customer Service

Provides leadership and sets a high standard of professionalism by providing high quality customer service to students, the general public, and university faculty and staff with a focus on care and being solution-oriented.

Strategic Planning

Provides support to the Associate Registrar in the following areas of strategic planning:

• Crafts and implements strategic initiatives
• Upholds policies and determining principles behind policy
• Determines appropriate exceptions to policy
• Creates processes for exceptions to policy to ensure consistency
• Reviews and updates standard definitions & workflow for processes based on industry standards and best practices
• Gathers data, develops metrics and conducts assessment based on key performance indicators
• Recommend changes to policy

Committees

Serves as recording secretary of the Articulation Council. Serves on committees as assigned by supervisor.

General Academic Records Functions

Supports the University Registrar in other duties as needed or requested. Works with the team of Associate and Assistant Registrars on various projects. Provides training to faculty and staff as deemed necessary by supervisor. Performs other duties as needed or requested.

Supervisory responsibilities

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training student employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Oversees the Undergraduate and Graduate Records office on behalf of the Associate Registrar and Degree Audit Analyst in their absence.

Qualifications

Education and experience

Bachelor’s degree preferred or equivalent work experience in a professional office setting.

Language skills

Read and interpret documents such as policy manuals, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence as well as additions and modifications to office procedure manual. Respond to technical questions and clarify degree requirements and related matters. Written communication skills.

General skills

• Accuracy and care for details.
• Careful attention and commitment to university academic policies.
• Effectiveness in meeting deadlines.
• Ability to remain calm under pressure.
• Decision making and problem solving capacity.
• Ability to balance several priorities at a time, assess workflow and make adjustments.
• Strong organizational ability.
• Basic mathematical skills: Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Compute rate, ratio, and percent.

Must be a Seventh-day Adventist in good and regular standing.

Technical competencies

Knowledge of and experience with computer applications, including word processing and spreadsheet packages. Experience with Ellucian Banner highly valued. Technical and business analytical skills are preferred and highly valued.

Interpersonal interactions

Customer service skills and a caring attitude. Respect and appreciation for diversity. Ability to deal with time‑sensitive issues and difficult situations. Strong interest in building cooperative relationships. Excellent communication and interpersonal skills. Speak effectively before groups. Experienced, mature, and competent manager who is willing and able to create and sustain a collegial, collaborative environment where people are treated fairly, ethically, and professionally.

Physical demands

The following physical demands are representative of what an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly: Sit, talk, hear and use hands to work with the computer keyboard. Occasionally: Walk, reach with hands and arms, and stoop and kneel for filing. Occasionally: Lift and/or move up to 10 pounds. Vision abilities required: Close vision, and ability to adjust focus.

Work environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Noise level in the work environment is usually moderate.