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For Companies At a Glance
- Tasks: Support families with compassion while managing administrative tasks in a respectful environment.
- Company: Join a dedicated team in the funeral service industry, making a difference every day.
- Benefits: Enjoy 25 days holiday, plus extra days for Christmas shopping and your birthday.
- Why this job: Make a meaningful impact by helping families during their most challenging times.
- Qualifications: Strong administrative skills, empathy, and a commitment to excellent customer service.
- Other info: Office-based role with opportunities for personal growth in a caring profession.
The predicted salary is between 22000 - 29000 £ per year.
Location: Macclesfield, Cheshire, SK11 6HN - Office based
Salary: £25,500 per annum
Contract: Full-time, permanent
Hours: Monday-Friday (8:30am-5:00pm)
What we will offer:
- 25 days holiday, plus public holidays
- One extra day’s holiday for Christmas Shopping (non-contractual)
- One extra day’s holiday for your Birthday, if it falls on a working day (non-contractual)
We are seeking a professional, caring and dedicated individual to join our team!
As Funeral Service Administrator you will be responsible for contributing to the smooth and efficient operation of the team, ensuring that all tasks are carried out in a timely and professional manner. You will work alongside a team of highly professional, dedicated, compassionate individuals, who strive to provide the highest level of service, care and attention. Due to the nature of this role and sensitive working environment, it is essential that the prospective candidate has a keen interest and desire to work within the funeral profession.
Key Duties & Responsibilities
- Reception;
- Answer front door in timely fashion
- Answer telephone within three rings
- Provide refreshments for visitors
- Supervise visitations to the Chapel of Rest
- Taking details of newly reported funerals
- Coordinate funeral plan enquiries
- Arrange transfers of deceased persons
- Assist with day to day office administration tasks
- Diary management
- Maintain accurate records, including paper files and those held on computer
- Progress with administration of funeral files including liaison and correspondence with other staff, clients and third parties
- Coordinate production of service sheets
- Complete forms and other documentation for cremation and cemetery authorities
- Handle cremated remains
- Handle clothing and personal effects including valuables belonging to deceased persons
- Arrange casual driver/bearers and ensure we have sufficient staff booked for funerals
- Handle the post
- Archive completed files
- Assist with general light housekeeping duties to ensure that Park Green House is maintained in a serviceable condition for visitors and staff
What we need from you
Key Skills and Experience;
- A competent administrator, accurate, with excellent attention to detail
- Professional, caring and empathetic disposition
- Keen desire to work within the funeral profession; treating the work as a vocation rather than a job
- Ability to provide the highest level of customer service
- Excellent communication skills, both written and verbal
- Reliability, honesty and a commitment to maintaining confidentiality at all times
- Full, clean driving licence, an advantage
- A DBS disclosure will be completed on appointment.
NOTE: Please note that this role is largely office and administration based with daily visits to the Chapel of Rest to guide and support the families through our process. If you have the desire, skills and experience to succeed and can bring a fresh, professional and genuinely caring approach to this demanding role, please apply today. No agencies please.
Funeral Service Administrator in Macclesfield employer: Andrew Smith Funeral Services
Contact Detail:
Andrew Smith Funeral Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Funeral Service Administrator in Macclesfield
✨Tip Number 1
Network like a pro! Reach out to people in the funeral profession, attend local events, or join relevant online groups. Building connections can open doors and give you insights into the role.
✨Tip Number 2
Prepare for interviews by practising common questions related to the funeral service industry. Show your empathy and professionalism, as these qualities are key in this line of work.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm and professionalism.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our compassionate team.
We think you need these skills to ace Funeral Service Administrator in Macclesfield
Some tips for your application 🫡
Show Your Caring Side: In your application, let us see your professional and empathetic nature shine through. This role is all about providing support during sensitive times, so share any relevant experiences that highlight your caring disposition.
Be Detail-Oriented: As a Funeral Service Administrator, attention to detail is key. Make sure your application is free from typos and errors. We want to see that you can maintain accurate records and handle important documentation with precision.
Highlight Your Communication Skills: Excellent communication is crucial in this role. Use your application to demonstrate your written communication skills. Whether it’s through a well-structured cover letter or clear responses, show us you can convey information effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Andrew Smith Funeral Services
✨Understand the Role
Before your interview, take some time to really understand what a Funeral Service Administrator does. Familiarise yourself with the key duties and responsibilities listed in the job description. This will help you articulate how your skills and experiences align with the role during the interview.
✨Show Your Empathy
Given the sensitive nature of this profession, it's crucial to demonstrate your caring and empathetic disposition. Think of examples from your past experiences where you've shown compassion or provided excellent customer service, and be ready to share these during your interview.
✨Prepare for Scenario Questions
Expect to be asked scenario-based questions that assess your problem-solving abilities and emotional intelligence. Prepare by thinking about how you would handle specific situations related to the funeral profession, such as dealing with grieving families or managing sensitive information.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to show your genuine interest in the role and the company. Ask about the team dynamics, training opportunities, or how they support staff in handling the emotional aspects of the job.
