At a Glance
- Tasks: Support tenancy lifecycle with tech-driven admin and maintenance coordination.
- Company: Join a forward-thinking lettings business embracing AI and innovation.
- Benefits: Competitive salary, bonus structure, profit share, and clear pathway to full-time.
- Other info: Opportunity for professional growth in a dynamic, structured environment.
- Why this job: Be part of a modern team improving systems and processes in property management.
- Qualifications: Organisational skills, attention to detail, and a passion for technology.
The predicted salary is between 25000 - 28000 £ per year.
Role: Tenancy & Property Maintenance Progression Administrator
Hours: Part-Time (16–20 hours per week)
Contract: Temporary (3 months), with a clear pathway to Permanent and potentially Full-Time for the right candidate
This is a critical operational role, supporting the full lifecycle of a tenancy — from initial enquiry through to ongoing management and maintenance coordination. You will operate within a highly systemised environment, utilising CRM platforms, maintenance software (Fixflo), and digital workflows to ensure consistency, compliance, and service excellence.
Our Culture: Process, Precision, and Progress
At Let with AMRP, everything we do is driven by clear processes, documented systems, and continuous refinement. We provide:
- Structured process manuals and video training
- Defined workflows supported by technology
- A culture that encourages ideas, feedback, and improvement
- A business that actively embraces AI and automation to improve efficiency and service delivery
Your role is not only to follow processes — but to help improve them.
Key Responsibilities
Administrative & Operational Support
- Maintain accurate digital records across CRM systems
- Manage inbound calls and emails, booking appointments via Calendly
- Coordinate viewings, inspections, and tenancy milestones
Tenant & Landlord Liaison
- Act as a key point of contact for tenants
- Support applicants through the onboarding journey
- Keep landlords informed with clear, structured updates
Property Marketing & Lettings Support
- Assist in listing properties across digital platforms
- Monitor enquiry levels and viewing feedback
- Ensure all marketing remains accurate and up to date
Compliance & Documentation
- Monitor and manage safety certification (Gas, EPC, EICR)
- Ensure adherence to lettings legislation and internal compliance standards
- Audit records against licensing and regulatory requirements
Repairs & Maintenance Progression
- Support the management of maintenance through Fixflo
- Liaise with tenants and contractors to coordinate works
- Track job progress, quotations, and completion evidence
- Assist in contractor onboarding and compliance checks
Tenancy Sustainment & Rent Management
- Support rent collection processes in line with company policy
- Communicate with tenants regarding missed payments
- Assist in setting up payment plans and standing orders
- Contribute to tenancy sustainment and retention
What Makes This Role Different
This is not a reactive, traditional admin role. You will be working within a business that:
- Uses technology and AI to drive efficiency
- Operates with clear systems and accountability
- Focuses on data, process, and performance
- Is committed to delivering outstanding service at scale
Skills & Experience Required
- Previous experience within property or administration (desirable)
- Strong organisational and multitasking ability
- Excellent written and verbal communication
- Confident with Microsoft Office and digital systems
- High attention to detail and accuracy
- Ability to work both independently and within a structured team
The Ideal Candidate
- Process-driven and comfortable working within structured systems
- Technologically minded, with an interest in AI and automation
- Proactive, solutions-focused, and highly organised
- Committed to delivering exceptional service
- Open to learning, adapting, and contributing ideas
- Professional, reliable, and detail-oriented
Salary & Benefits (Full-Time Equivalent)
Basic Salary: £25,000 FTE
Bonus Structure:
- £100 per new Let with AMRP instruction (Target: 1 per month)
- £150 per new Sell with AMRP instruction (Target: 1 per month)
- Total Monthly Bonus Target: £250
On Target Earnings: £28,000 FTE
Additional:
- Company profit share (negotiable)
- Clear pathway to full-time employment
- Opportunity to grow within a forward-thinking, tech-led business
Your Opportunity
This role offers more than just a job — it is an opportunity to:
- Be part of a modern, technology-led lettings business
- Work within a company actively embracing AI and innovation
- Contribute to improving systems and processes
- Develop professionally as the business continues to grow
Apply or Learn More
To learn more about Let with AMRP and how we operate, please watch our video introduction below:
My Video Intro: https://youtu.be/qle7b-W43k8
If you feel aligned with our approach, we invite you to submit a short video application. In your video, please tell us:
- About your background and relevant experience
- What interests you about this role and working with AMRP
- Your future aspirations and how this opportunity fits into them
This helps us better understand you beyond a CV, and ensures we are the right fit for each other.
Tech-Driven Tenancy & Maintenance Progression Admin in North East employer: Andrew Marshall Residential Properties Limited
Let with AMRP is an exceptional employer that champions a culture of process, precision, and progress, making it an ideal place for those seeking meaningful employment in the property sector. With a strong focus on technology and innovation, employees benefit from structured training, clear pathways to career advancement, and the opportunity to contribute to continuous improvement within a supportive team environment. Located in a dynamic market, this role offers not just a job but a chance to grow professionally in a forward-thinking, tech-driven business.
Contact Details:
Andrew Marshall Residential Properties Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Tech-Driven Tenancy & Maintenance Progression Admin in North East
✨Tip Number 1
Get your tech game on! Familiarise yourself with CRM platforms and maintenance software like Fixflo. The more you know about the tools we use, the better you'll impress us during the interview.
✨Tip Number 2
Show us your organisational skills! Prepare examples of how you've managed multiple tasks or projects in the past. We love a candidate who can juggle responsibilities while keeping everything on track.
✨Tip Number 3
Be proactive in your approach! Think about ways you can contribute to improving processes and share those ideas in your video application. We’re all about innovation and efficiency here at Let with AMRP.
✨Tip Number 4
Don’t just apply anywhere—apply through our website! It shows you're genuinely interested in joining our team and helps us get to know you better. Plus, it’s the best way to ensure your application gets seen!
We think you need these skills to ace Tech-Driven Tenancy & Maintenance Progression Admin in North East
Some tips for your application 🫡
Show Your Organisational Skills:In your application, highlight your ability to stay organised and manage multiple tasks. We love candidates who can juggle responsibilities while keeping everything in check, just like we do at Let with AMRP!
Be Tech-Savvy:Mention any experience you have with CRM systems or maintenance software like Fixflo. We’re all about using technology to drive efficiency, so showing us your tech skills will definitely catch our eye!
Communicate Clearly:Since this role involves liaising with tenants and landlords, make sure your written communication is clear and professional. We appreciate candidates who can convey information effectively, just as we do in our daily operations.
Embrace Our Culture:Take a moment to reflect on our values of process, precision, and progress. In your application, share how you align with these principles and how you can contribute to improving our systems. We’re excited to see how you can help us grow!
How to prepare for a job interview at Andrew Marshall Residential Properties Limited
✨Know Your Tech
Familiarise yourself with the CRM platforms and maintenance software like Fixflo that the company uses. Being able to discuss how you've used similar tools in the past or your willingness to learn will show you're tech-savvy and ready to hit the ground running.
✨Emphasise Process Orientation
Since this role is all about structured processes, be prepared to talk about your experience with following and improving workflows. Share specific examples of how you’ve contributed to process improvements in previous roles to demonstrate your proactive mindset.
✨Communication is Key
As a point of contact for tenants and landlords, strong communication skills are essential. Practice articulating your thoughts clearly and concisely, and think of examples where your communication made a difference in resolving issues or enhancing service.
✨Show Your Organisational Skills
This role requires juggling multiple tasks, so come prepared with examples that showcase your organisational abilities. Discuss how you prioritise tasks, manage your time effectively, and ensure accuracy in your work to highlight your attention to detail.
