At a Glance
- Tasks: Support homeowners by managing queries and coordinating resolutions with empathy and professionalism.
- Company: Join an industry-leading house builder known for exceptional customer care.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Other info: Fast-paced environment with opportunities for site visits and career advancement.
- Why this job: Make a real difference in customers' lives while developing your skills in a dynamic role.
- Qualifications: Strong communication skills, problem-solving abilities, and a passion for customer satisfaction.
ACR are delighted to be working with an industry leading house builder to identify a talented Customer Care Coordinator. This is an exciting opportunity to join the customer care team as a Customer Care Coordinator. You will play a leading role in ensuring that our customers feel genuinely supported and cared for - coordinating the resolution of issues in their homes with speed, professionalism, and empathy. You will be the vital link between our customers, contractors, and internal teams, making sure that every step of the journey runs smoothly and meets our high service standards.
What You’ll Do As Customer Care Coordinator:
- Act as the first point of contact for homeowners, managing queries across phone, email and customer portals with professionalism and empathy.
- Take ownership of your portfolio, proactively communicating updates and diagnosing issues to ensure timely and effective resolutions.
- Log all customer interactions accurately in COINS and maintain clear records.
- Coordinate works by scheduling maintenance operatives and subcontractors’ appointments and monitor progress through to completion while keeping customers informed throughout.
- Conduct courtesy calls to monitor satisfaction and deliver against agreed SLAs, aiming to exceed expectations.
- Build strong relationships with contractors and internal teams, liaising with specialists where required.
- Attend site visits when necessary to support customers and operational teams.
- Monitor activity against the Customer Care Timeline, ensuring compliance with the New Homes Quality Code and supporting continuous improvement, including HBF 5-star standards.
- Provide administrative support, including documentation, contra-charging and general office duties.
Experience:
- Strong written and verbal communication skills, with the ability to build rapport and demonstrate empathy.
- Takes ownership of the full customer journey and is motivated to exceed satisfaction targets.
- Remains calm under pressure, with proactive problem-solving abilities.
- Highly organised, detail-oriented, and able to manage priorities in a fast-paced environment.
- IT literate, confident using Microsoft Word, Excel and Outlook, and comfortable learning new systems (COINS knowledge advantageous but not essential).
- A collaborative team player with resilience, flexibility and initiative.
- Full driving licence and access to a vehicle desirable for site visits.
- Experience as a Customer Care Coordinator or RLO.
For more information, please contact George or Lyndsey on the number displayed.
Customer Care Coordinator in Ipswich employer: Andrew Construction Limited
Join an industry-leading house builder as a Customer Care Coordinator, where you will be part of a supportive and dynamic team dedicated to delivering exceptional customer service. Our company fosters a culture of empathy and professionalism, offering opportunities for personal growth and development while ensuring that every employee feels valued and empowered. Located in a vibrant community, we provide a collaborative work environment that prioritises employee well-being and satisfaction, making it an excellent place to build your career.
Contact Details:
Andrew Construction Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Coordinator in Ipswich
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Care Coordinator, you'll need to manage queries with empathy and professionalism. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and ready to take that next step in your career.
We think you need these skills to ace Customer Care Coordinator in Ipswich
Some tips for your application 🫡
Show Your Empathy:As a Customer Care Coordinator, empathy is key! Make sure your application reflects your ability to connect with customers. Share examples of how you've supported others in the past, whether through customer service or personal experiences.
Be Organised and Detail-Oriented:We love candidates who can juggle multiple tasks without dropping the ball! Highlight your organisational skills in your application. Mention any tools or methods you use to stay on top of your workload, especially in fast-paced environments.
Communicate Clearly:Strong written communication is crucial for this role. Ensure your application is clear, concise, and free of errors. Use professional language but keep it friendly – we want to see your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Andrew Construction Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Care Coordinator. Familiarise yourself with the job description and think about how your skills align with the tasks mentioned, like managing queries and coordinating with contractors.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples that demonstrate your ability to build rapport and handle customer queries with empathy. Think of specific situations where you’ve successfully resolved issues or exceeded customer expectations.
✨Be Ready to Discuss Problem-Solving
Expect questions about how you handle pressure and solve problems. Prepare to share instances where you’ve had to think on your feet or manage multiple priorities, showcasing your organisational skills and calmness under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. This could be about the team dynamics, the tools they use (like COINS), or how they measure success in customer satisfaction. It shows your genuine interest in the role and helps you assess if it’s the right fit for you.
