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- Tasks: Be the go-to person for homeowners, resolving aftercare issues with ease.
- Company: Join a large-scale residential developer known for outstanding customer service.
- Benefits: Enjoy flexible freelance work options and a competitive day rate.
- Why this job: Make a real impact by ensuring customer satisfaction in a supportive team.
- Qualifications: Experience in customer care within residential property is essential.
- Other info: Opportunity to work remotely or hybrid, with site visits in Chelmsford.
The predicted salary is between 36000 - 60000 £ per year.
ACR is working with a large-scale residential developer who is currently seeking an experienced Customer Care Coordinator on a freelance contract. As a freelance Customer Care Coordinator, you will be the key point of contact for homeowners following the completion of their new homes. Your main responsibility will be to manage and resolve aftercare issues efficiently and professionally, maintaining our reputation for outstanding customer service.
Key Responsibilities:
- Liaise with homeowners, site teams, contractors, and suppliers to coordinate and resolve defects or aftercare issues.
- Log, track, and manage customer care cases through to resolution.
- Schedule and follow up on remedial works with subcontractors and trades.
- Keep homeowners informed throughout the process with timely updates.
- Maintain accurate records and documentation on CRM systems.
- Provide regular updates to senior management on open issues and customer satisfaction.
Requirements:
- Proven experience in a customer care or aftersales role within the residential property sector.
- Strong communication and problem-solving skills.
- Ability to work independently and manage multiple priorities.
- Familiarity with CRM or property management systems.
- Flexibility to attend site visits or meetings in the Chelmsford area if required.
What We Offer:
- Freelance contract with flexible working options (remote/hybrid).
- Competitive day rate based on experience.
- Supportive and collaborative working environment.
- Opportunity to work with a respected and growing company.
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Customer Care Coordinator employer: Andrew Construction Limited
Contact Detail:
Andrew Construction Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator
✨Tip Number 1
Familiarise yourself with the residential property sector, especially focusing on customer care and aftersales processes. Understanding common issues homeowners face will help you demonstrate your expertise during discussions.
✨Tip Number 2
Network with professionals in the property management field. Attend industry events or join online forums to connect with others who can provide insights or even referrals for the Customer Care Coordinator role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully resolved customer issues in the past. Highlighting your problem-solving skills will show that you're capable of handling the responsibilities of the role.
✨Tip Number 4
Research the company’s reputation and values. Being able to articulate why you want to work with them and how you align with their commitment to outstanding customer service will set you apart from other candidates.
We think you need these skills to ace Customer Care Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer care or aftersales roles, particularly within the residential property sector. Use specific examples that demonstrate your problem-solving skills and ability to manage multiple priorities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention your familiarity with CRM systems and how you can contribute to maintaining outstanding customer satisfaction.
Highlight Communication Skills: In your application, emphasise your strong communication skills. Provide examples of how you've effectively liaised with various stakeholders, such as homeowners, contractors, and suppliers, to resolve issues.
Showcase Flexibility and Independence: Mention your ability to work independently and your flexibility to attend site visits or meetings. This will demonstrate your readiness to adapt to the needs of the role and the company.
How to prepare for a job interview at Andrew Construction Limited
✨Showcase Your Customer Care Experience
Make sure to highlight your previous experience in customer care or aftersales roles, especially within the residential property sector. Be prepared to discuss specific examples of how you've successfully resolved issues and maintained customer satisfaction.
✨Demonstrate Strong Communication Skills
Since the role involves liaising with various stakeholders, it's crucial to showcase your communication skills. Practice articulating your thoughts clearly and confidently, and be ready to explain how you keep homeowners informed throughout the process.
✨Familiarise Yourself with CRM Systems
As you'll be managing customer care cases through a CRM system, it’s beneficial to familiarise yourself with common CRM tools. If you have experience with specific systems, mention them during the interview to demonstrate your technical proficiency.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific aftercare issues. Prepare some scenarios where you successfully resolved problems, focusing on your approach to problem-solving and how you prioritised tasks to ensure timely resolutions.
