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- Tasks: Welcome guests, manage check-ins, and create memorable experiences.
- Company: Join a friendly hotel team in a picturesque village near Oxford.
- Benefits: Competitive pay, service charge, discounts, and free meals on duty.
- Why this job: Be part of a fun, supportive environment where you can grow and shine.
- Qualifications: Experience in hospitality and a passion for guest service.
- Other info: Flexible rotas, career progression opportunities, and milestone rewards.
The predicted salary is between 20000 - 30000 £ per year.
Location: Located just 15 miles from Oxford, Old Swan & Minster Mill is in the picturesque village of Minster Lovell. Consisting of both a quintessentially country English Inn and a modern riverside hotel.
SERVICE CHARGE: We pay our team service charge each month! This service charge all goes into one pot, and 100% of that service charge is then shared amongst all the team at the hotel. Service charge can be in the region of £150 a month (close to £2000 per year) over and above base pay for a full-time employee.
The Old Swan & Minster Mill offers a relaxed, fun yet professional environment to work in. Free parking is available on site, and we do offer discounted staff taxis for those that don’t drive!
Come and join our team as a Receptionist and let your passion and personality shine. Our culture is really important to us, and we encourage everyone in our teams to show thoughtfulness towards each other and our guests. This role would suit someone with experience working in a similar role. Being host to our guests means you’ll play a large part in making sure they make memories to last a lifetime.
Check out some of the key points about the role:
- Hosting our guests from check-in to check-out, which could include booking tables, advising on local hot spots, or just having a chat.
- You spend a lot of your life at work, meaning often your colleagues become friends, and we encourage that.
- We want our employees to build close relationships across all teams.
- Ensuring all our guests have a memorable experience.
- We are one team, so we will all muck in from time to time, helping each other across departments.
- Work/life balance is important to us all, so we will always try to be fair with our rotas. We just ask that you can be flexible with us, so we can be flexible with you in return.
To say thank you, we have many perks:
- Competitive pay – We are proud that everyone who joins our group gets a competitive rate of pay, irrespective of age, plus you get service charge and tips on top.
- Treat yourself once in a while with lots of retail and hospitality perks through our Perkbox platform.
- Excellent discounts across our family of hotels – you will be entitled to 25% off food & beverage in our hotels plus we offer an amazing staff rate of £25 B&B per person across the group & your friends and family get special rates too.
- We understand it’s OK not to be OK, so we offer an externally run confidential helpline for any support you require as part of our Employee Assistance Programme.
- We sustain you physically too; meals when you are on duty are free.
- To be the best version of yourself, we encourage our teams to be curious. Everyone can learn and develop - our development pathways are unique to us and are the best in the business.
- We provide lots of opportunity to progress and move up – we have made hundreds of internal promotions, including to General Manager level.
- We like to say a special thank you for every year you are with us - our milestone awards include Champagne, afternoon tea, or dinner for you and someone special. When you reach the big milestones, you receive extra special gifts on top like longer hotel stays, extra days off and a unique gift especially chosen for you.
About our family of hotels: We bring a family of hotels together under one roof, ready to welcome guests with open arms, warm hearts and experiences that are simply memorable. Each of our hotels is unique, individual, and quirky in personality. Quality is fundamental to everything we do, and it is the simple things that matter. We believe everyone should feel included, special and welcome, and that applies to our team and our guests.
If you’re the type of person that likes to learn and share the wisdom, get in touch!
Hotel Receptionist in Witney employer: Andrew Brownsword Hotels
Contact Detail:
Andrew Brownsword Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist in Witney
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the services, local attractions, and the vibe of Old Swan & Minster Mill. This way, when you chat with the team or potential guests, you’ll sound like a pro and show your genuine interest.
✨Tip Number 2
Don’t be shy about reaching out! Use that Whatsapp message with FAMILYFIRST to connect with the team. It’s a great way to show your enthusiasm and get a feel for the culture before you even step through the door.
✨Tip Number 3
Show off your personality! When you’re chatting with the team or during any interviews, let your passion for hospitality shine through. Remember, they’re looking for someone who can create memorable experiences for guests, so be yourself!
✨Tip Number 4
Be flexible and open-minded! The role requires teamwork across departments, so being adaptable will not only help you fit in but also show that you’re ready to contribute to the family atmosphere at the hotel.
We think you need these skills to ace Hotel Receptionist in Witney
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to tailor your application to the role of Hotel Receptionist. Highlight any relevant experience and skills that match what we’re looking for, like customer service or teamwork.
Keep It Professional Yet Fun: While we love a bit of fun, remember to keep your application professional. Use clear language and check for any typos or errors before hitting send – first impressions count!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll get all the info you need about the role and our amazing team!
How to prepare for a job interview at Andrew Brownsword Hotels
✨Know the Hotel Inside Out
Before your interview, take some time to research Old Swan & Minster Mill. Familiarise yourself with its history, services, and unique features. This will not only impress the interviewers but also help you answer questions about how you can contribute to creating memorable experiences for guests.
✨Showcase Your People Skills
As a receptionist, you'll be the first point of contact for guests. During the interview, highlight your experience in customer service and share specific examples of how you've gone above and beyond to ensure guests feel welcome and valued. Remember, personality matters!
✨Emphasise Team Spirit
The hotel values teamwork, so be prepared to discuss how you work well with others. Share stories that demonstrate your ability to collaborate across departments and support your colleagues. This will show that you understand the importance of a cohesive team environment.
✨Be Ready for Flexibility Questions
Since the role requires flexibility in working hours, think about your availability and be honest about it. Prepare to discuss how you can adapt to the hotel's needs while maintaining a healthy work/life balance. This shows that you're committed to being a reliable team member.
