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- Tasks: Join our team as a Reservationist, ensuring guests have an amazing experience.
- Company: The Imperial Torquay is a stunning 19th-century hotel with breathtaking sea views.
- Benefits: Enjoy flexible hours, competitive pay, free meals, and discounts across our hotels.
- Why this job: Be part of a fun, supportive family where your personality shines in a vibrant hotel atmosphere.
- Qualifications: No experience needed; just bring your positive attitude and love for teamwork!
- Other info: Chat with us via WhatsApp or apply the traditional way—your choice!
The predicted salary is between 20000 - 30000 £ per year.
An opportunity to join our family where work is a pleasure.
Location: The Imperial Torquay is a magnificent 19th Century 152-bedroom Victorian four-star hotel, offering breathtaking sea views and a host of leisure facilities, making it a fun and picturesque location to work in. Just a short walk from the main train station and town centre, the hotel is really accessible for our employees. Some staff car parking is available on site, as is free use of all the hotel's leisure facilities, including our gym and swimming pools.
Hours: Full time or part time - We are flexible and want work to fit your plans too, so let us know what you are looking for.
Role: As part of our team, we welcome your passion, natural warmth and humour to ensure our guests have an amazing experience every time. We are seeking friendly, warm and cheerful individuals who are happy to work together as a team and, importantly, want to have fun. We welcome candidates who are new to the industry as well as experienced ones - what matters most to us is that you have a positive and engaging personality, you are self-motivated and enjoy the buzz and excitement of a busy hotel atmosphere.
To say thank you, we have many perks:
- Competitive pay: We are proud that everyone who joins our group gets a competitive rate of pay, irrespective of age, plus you get service charge and tips on top.
- Treat yourself: Enjoy lots of retail and hospitality perks through our Perkbox platform.
- Excellent discounts: You will be entitled to 25% off food & beverage in our hotels plus we offer an amazing staff rate of 25 B&B per person across the group & your friends and family get special rates too.
- Employee Assistance Programme: We offer an externally run confidential helpline for any support you require about anything you might need.
- Meals: Free meals when you are on duty.
- Learning and development: Our development pathways are unique to us and are the best in the business, providing lots of opportunity to progress and move up.
- Milestone awards: We like to say a special thank you for every year you are with us, including Champagne, afternoon tea, or dinner for you and someone special.
About our family of hotels: We bring a family of hotels together under one roof, ready to welcome guests with open arms, warm hearts and experiences that are simply memorable. Each of our hotels are unique, individual, and quirky in personality. Quality is fundamental to everything we do, and it is the simple things that matter. We believe everyone should feel included, special and welcome, and that applies to our team and our guests.
We have very unique hotels in very special locations, from the award-winning Gidleigh Park in Devon, the 900-year-old Amberley Castle to our cool city centre Abode Manchester set in a 19th century textile factory, two minutes from Piccadilly train station.
One click apply to become part of our family that works hard & plays hard too, inspires and supports each other and has a load of fun along the way.
Contact Detail:
Andrew Brownsword Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservationist - Torquay
✨Tip Number 1
Familiarise yourself with The Imperial Torquay and its unique offerings. Understanding the hotel's history, amenities, and what makes it special will help you connect with the team and demonstrate your enthusiasm during conversations.
✨Tip Number 2
Engage with the hotel’s social media platforms. By liking, sharing, or commenting on their posts, you can show your interest in the hotel and its community, which may help you stand out when you reach out to them.
✨Tip Number 3
Prepare to showcase your personality! Since they value warmth and humour, think of examples from your past experiences where you’ve created a positive atmosphere or made someone’s day better—this will resonate well with the hiring team.
✨Tip Number 4
Don’t hesitate to use the WhatsApp option to reach out. Sending a message with 'FAMILYFIRST' can give you a more personal touch and might lead to a quicker response, allowing you to express your eagerness directly.
We think you need these skills to ace Reservationist - Torquay
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the hotel is looking for in a Reservationist. Highlight your passion for customer service and teamwork in your application.
Tailor Your CV: Make sure your CV reflects your personality and experience relevant to the hospitality industry. Emphasise any previous roles that showcase your ability to work in a busy environment and your friendly nature.
Craft a Personal Cover Letter: Write a cover letter that conveys your enthusiasm for the role and the hotel. Share a brief story or example that demonstrates your warmth and humour, which are key traits they value.
Follow Up: After submitting your application, consider sending a follow-up message via WhatsApp as mentioned in the job listing. This shows initiative and reinforces your interest in joining their team.
How to prepare for a job interview at Andrew Brownsword Hotels
✨Show Your Personality
The hotel is looking for friendly and warm individuals, so let your personality shine during the interview. Share anecdotes that highlight your natural warmth and humour, as these qualities are essential for creating a welcoming atmosphere for guests.
✨Demonstrate Team Spirit
Since the role involves working closely with others, emphasise your ability to work as part of a team. Discuss past experiences where you collaborated effectively with colleagues, showcasing your enthusiasm for teamwork and fun in a busy environment.
✨Express Your Passion for Hospitality
Whether you're new to the industry or have experience, convey your passion for providing excellent service. Talk about what excites you about working in hospitality and how you can contribute to making guests' experiences memorable.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of the interview. This shows your interest in the role and the company. Inquire about the team culture, opportunities for development, or what a typical day looks like for a Reservationist at The Imperial Torquay.
