Regional General Manager - Bath

The Brownsword Group has created arguably the most iconic collection of historic countryside and city centre hotels, all wonderful properties set within beautiful grounds and cities, all with their own stories to share. Generosity, quality, and welcoming hospitality is what they do very well. Being exceptional hoteliers has been the core of the operation, creating a successful hospitality business.

Reporting to the CEO, we are now looking for a Regional General Manager, with great commercial acumen as well as a high-quality hospitality background. We're looking for a commercial leader, a true hospitality professional, and a change agent who knows how to coach and develop people and deliver amazing hospitality consistently whilst achieving commercial goals.

Location: The location for this role is negotiable for the right candidate, although approximately two to three days a week will be required at the iconic Gidleigh Park in East Devon. Regular travel to our hotels will be a key part of this position (you will need your own transport for travel, as some of our locations are in stunning, but remote locations). We will of course cover your travel expenses and you can stay at the properties you visit if needed.

Hours: Full time.

Some key info about what the Regional General Manager does in our business:

• They will hold the role of General Manager at a base hotel, as well as overseeing other hotels within our portfolio across the UK.
• Provide commercial and strategic leadership for their region (approx. 3 hotels but this number may fluctuate), driving the business strategy in all areas.
• Drive sales and revenue, balancing costs against these so that we meet our business targets.
• Be charismatic, engaging and people-centric - they will always know what's going on within their properties.
• Have good commercial skills and awareness - making decisions that make sound business sense.
• Always analysing and managing hotel PnL's to success.
• Helping to promote the people culture of the business within their properties with engaging and committed communication.
• Working well with the central support teams, implementing group strategies whilst also driving local activity to make each hotel great.
• Always communicating. Our Regional and Hotel General Managers meet at least twice a year in person and also have fortnightly calls - so there is always an opportunity to ask questions, get support and find out what is going on across the business.

Our dream candidate:

• Has a proven track record of leading commercially successful businesses within hospitality.
• Has an extensive quality hotel background, and is a seasoned professional who has industry standing.
• Due to the nature of the properties they will oversee, the successful candidate will have experience of running successful 5 AA Red Star hotels, or equivalent (some of our properties are also part of Relais and Chateaux).
• Is driven to succeed, is passionate and determined, never gives up.
• Embraces change, seeks continual improvement and can get the job done.
• Steps back from the day to day to guide and lead.
• Is focused on the future not the day.
• Loves change management, loves the challenge, and has proven results.
• Is a logical thinker, a problem solver, who communicates with clarity, is timely and thorough.
• Has strong IT and admin skills, and can translate complex information, so it is clear and understandable at each level of the business.
• Is open-minded and open. Always honest, always straightforward. Everyone knows where they stand.

To say thank you, we have many perks:

• Great package - to be discussed at interview stage.
• Private pension and healthcare.
• Group General Management Bonus Scheme.
• Flexibility in your working pattern.
• Treat yourself once in a while with lots of retail and hospitality perks through our Perkbox platform.
• Excellent discounts across our family of hotels - you will be entitled to 25% off food & beverage in our hotels plus we offer an amazing staff rate of 25 B&B per person across the group & your friends and family get special rates too.
• We understand it's OK not to be OK, so we offer an externally run confidential helpline for any support you require about anything you might need as part of our Employee Assistance Programme.
• We sustain you physically too, meals when you are on duty are free.
• Everyone can learn and develop - our development pathways are unique to us and are the best in the business.
• We provide lots of opportunity to progress and move up - we have made hundreds of internal promotions, including to General Manager level.
• We like to say a special thank you for every year you are with us - our milestone awards include Champagne, afternoon tea, or dinner for you and someone special. When you reach the big milestones, you receive extra special gifts on top like longer hotel stays, extra days off and a unique gift especially chosen for you.

About our family of hotels: We bring a family of hotels together under one roof, ready to welcome guests with open arms, warm hearts and experiences that are simply memorable. Each of our hotels are unique, individual, and quirky in personality. Quality is fundamental to everything we do, and it is the simple things that matter. We believe everyone should feel included, special and welcome, and that applies to our team and our guests.

We have very unique hotels in very special locations, from the award-winning Gidleigh Park in Devon, the 900-year-old Amberley Castle to our cool city centre Abode Manchester set in a 19th century textile factory, two minutes from Piccadilly train station.

To see the whole group, take a look here www.brownswordhotels.co.uk.

Send us a Whatsapp message with FAMILYFIRST to +44 7782 822774 to find out more, chat to us and apply (or apply the normal way, whichever works best for you!).