At a Glance
- Tasks: Lead the reception team and create unforgettable guest experiences.
- Company: Join a renowned hotel group known for quality and unique character.
- Benefits: Enjoy competitive pay, discounts, free meals, and personal development opportunities.
- Other info: Apply via WhatsApp or traditional methods; we welcome your unique personality!
- Why this job: Be part of a thoughtful culture that values work/life balance and flexibility.
- Qualifications: Experience in a hotel environment is essential; passion for hospitality is a must.
The predicted salary is between 30000 - 42000 £ per year.
Location: Set on the upper reaches of the River Teign, the 24-bedroom Gidleigh Park enjoys an exquisite location on the very edge of Dartmoor National Park in Devon. With 5 AA red stars, a stunning quality-led 1 Michelin starred restaurant and a member of Relais & Châteaux, Gidleigh Park is widely recognised as one of the best hotels and restaurants in the UK, and can offer learning and development opportunities few others can. The hotel may also be able to offer on-site staff accommodation, in order to help the newest members of the team re-locate and settle in, and has free on-site parking.
SERVICE CHARGE - We pay our team service charge each month. 100% of that service charge is shared amongst all the team at the hotel. Service charge can be in the region of £395 a month (close to £4,750 per year) over and above base pay for a full time employee.
Send us a Whatsapp message with FAMILYFIRST to +44 7782 822774 to find out more, chat to us and apply (or apply the normal way, whichever works best for you!).
Come and join our team as a Reception Manager and let your passion and personality shine.
Our culture is really important to us, and we encourage everyone in our teams to show thoughtfulness towards each other and our guests.
This role would suit someone with experience working in a similar hotel environment.
Being host to our guests, means you’ll pay a large part in making sure they make memories to last a lifetime.
Check out some of the key points about the role:
- You’ll be managing a wonderful reception and nights team.
- Running out of stationary would be a disaster, so it’s important to keep on top of ordering on Procure Wizard.
- Have the pleasure of training our new staff to be as wonderful as our current staff.
- All our Heads of Department partake in the Duty Manager rota.
- Sadly, sometimes people leave, but when they do, you’ll be able to recruit the new talent for your team.
- Hosting our guests from check-in to check-out, which could include booking tables, advising on local hot spots, or just having a chat.
- We are one team, so we will all muck in from time to time, helping each other across departments.
Work/life, or as it should be called life/work balance is important to us all, so we will always try to be fair with our rotas. We just ask that you can be flexible with us, so we can be flexible with you in return.
To say thank you, we have many perks:
- Competitive pay – We are proud that everyone who joins our group gets a competitive rate of pay, irrespective of age, plus you get service charge and tips on top.
- Treat yourself once in a while with lots of retail and hospitality perks through our Perkbox platform.
- Excellent discounts across our family of hotels – you will be entitled to 25% off food & beverage in our hotels plus we offer an amazing staff rate of £25 B&B per person across the group & your friends and family get special rates too.
- We understand it’s OK not to be OK, so we offer an externally run confidential helpline for any support you require about anything you might need as part of our Employee Assistance Programme.
- We sustain you physically too, meals when you are on duty are free.
- To be the best version of yourself, we encourage our teams to be curious. Everyone can learn and develop - our development pathways are unique to us and are the best in the business.
- We provide lots of opportunity to progress and move up – we have made hundreds of internal promotions, including to General Manager level.
- We like to say a special thank you for every year you are with us - our milestone awards include Champagne, afternoon tea, or dinner for you and someone special. When you reach the big milestones, you receive extra special gifts on top like longer hotel stays, extra days off and a unique gift especially chosen for you.
About our family of hotels
We bring a family of hotels together under one roof, ready to welcome guests with open arms, warm hearts and experiences that are simply memorable.
Each of our hotels are unique, individual, and quirky in personality. Quality is fundamental to everything we do, and it is the simple things that matter. We believe everyone should feel included, special and welcome, and that applies to our team and our guests.
We have very unique hotels in very special locations, from the award winning Gidleigh Park in Devon, the 900-year-old Amberley Castle to our cool city centre Abode Manchester set in a 19th century textile factory, two minutes from Piccadilly train station – to see the whole group, take a look here
If you're the type of person that likes to learn and share the wisdom, get in touch
#J-18808-LjbffrReception Manager employer: Andrew Brownsword Hotels
Gidleigh Park offers an exceptional work environment where you can thrive as a Luxury Hotel Reception Manager. With a strong focus on guest experience and a collaborative culture, employees benefit from comprehensive training, career development opportunities, and on-site accommodation to ease relocation. Join a dedicated team at this stunning Devon location, where your contributions will be valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Familiarise yourself with The Slaughters Manor House and its unique offerings. Understanding the hotel's history, its acclaimed restaurant, and the overall guest experience will help you stand out during conversations.
✨Tip Number 2
Showcase your passion for hospitality by sharing personal anecdotes or experiences that highlight your commitment to excellent service. This can resonate well with the values of thoughtfulness and creating memorable experiences.
✨Tip Number 3
Network with current or former employees of The Slaughters Manor House. They can provide insights into the company culture and expectations, which can be invaluable when discussing your fit for the role.
✨Tip Number 4
Be prepared to discuss your experience in managing teams and training staff. Highlight specific examples where you've successfully led a team in a similar environment, as this is crucial for the Reception Manager role.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in hotel management and reception roles. Emphasise any specific achievements or responsibilities that align with the key responsibilities mentioned in the job description.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for hospitality and your understanding of the hotel's values. Mention how your personality and experience can contribute to creating memorable guest experiences.
Highlight Team Management Skills:Since the role involves managing teams, be sure to include examples of your leadership experience. Discuss how you've trained staff or improved team performance in previous roles.
Showcase Flexibility and Work/Life Balance:Mention your willingness to adapt to flexible rotas and how you value work/life balance. This aligns with the company's culture and shows that you are a good fit for their team.
How to prepare for a job interview at Andrew Brownsword Hotels
✨Showcase Your Hospitality Experience
Make sure to highlight your previous experience in hotel management or reception roles. Discuss specific situations where you provided excellent customer service or resolved guest issues, as this will demonstrate your capability to create memorable experiences.
✨Emphasise Team Collaboration
Since the role involves collaborating across departments, be prepared to discuss how you've successfully worked with other teams in the past. Share examples of how you contributed to smooth operations and supported your colleagues.
✨Demonstrate Flexibility
The company values work/life balance and flexibility. Be ready to talk about your availability and willingness to adapt to different shifts or responsibilities, showing that you align with their culture.
✨Prepare Questions About Company Culture
Research the company's values and culture, and prepare thoughtful questions to ask during the interview. This shows your genuine interest in becoming part of their team and helps you assess if it's the right fit for you.
