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- Tasks: Lead a vibrant reception team and create unforgettable experiences for our guests.
- Company: Stylish boutique hotel in the heart of Canterbury with a focus on teamwork.
- Benefits: Competitive pay, service charge, discounts, free meals, and development opportunities.
- Why this job: Join us to make lasting memories for guests while growing your career.
- Qualifications: Experience in a hotel environment and a passion for hospitality.
- Other info: Enjoy perks like milestone gifts and a supportive work culture.
The predicted salary is between 24000 - 36000 £ per year.
Location : ABode Canterbury is a stylish, four AA star 72-bedroom boutique hotel on Canterbury High Street, which houses our own restaurant brand, Brasserie ABode.
For the commuters, Canterbury East and West train stations are just a few minutes\’ walk away.
SERVICE CHARGE-We pay our team service charge each month
This service charge all goes into one pot, and 100% of that service charge is then shared amongst all the team at the hotel-every penny received is paid out to the team.
Service charge can be in the region of £115 a month (around £**** per year) over and above base pay for a full time employee.
Send us a Whatsapp message with FAMILYFIRST to *************** to find out more, chat to us and apply
Come andjoin our team as a Reception Manager and let your passion and personality shine Our culture is really important to us, and we encourage everyone in our teams to show thoughtfulness towards each other and our guests.
This role would suit someone with experience working in a similar hotel environment.
Being host to our guests, means you\’ll pay a large part in making sure they make memories to last a lifetime.
Check out some of the key points about the role: You\’ll be managing a wonderful reception and nights team.
Running out of stationary would be a disaster, so it\’s important to keep on top of ordering on Procure Wizard.
Have the pleasure of training our new staff to be as wonderful as our current staff.
All our Heads of Department partake in the Duty Manager rota.
Sadly, sometimes people leave, but when they do, you\’ll be able to recruit the new talent for your team.
Hosting our guests from check-in to check-out, which could include booking tables, advising on local hot spots, or just having a chat.
We are one team, so we will all muck in from time to time, helping each other across departments.
Work/life, or as it should be called life/work balance is important to us all, so we will always try to be fair with our rotas.
We just ask that you can be flexible with us, so we can be flexible with you in return.
To say thank you, we have many perks : Competitive pay – We are proud that everyone who joins our group gets a competitive a rate of pay, irrespective of age, plus you get service charge and tips on top.
Treat yourself once in a while with lots of retail and hospitality perks through our Perkbox platform.
Excellent discounts across our family of hotels – you will be entitled to 25% off food
Reception Manager employer: Andrew Brownsword Hotels
Contact Detail:
Andrew Brownsword Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Get to know the hotel! Before your interview, take a stroll around ABode Canterbury and soak in the vibe. Familiarising yourself with the place will help you connect better during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a Reception Manager, you'll be the face of the hotel. Role-play common guest interactions with a friend to boost your confidence and ensure you can handle any situation with ease.
✨Tip Number 3
Show off your team spirit! Highlight your experience in managing teams and how you foster a positive work environment. Remember, they want someone who can lead and inspire, so share your best examples!
✨Tip Number 4
Don't forget to apply through our website! It's the best way to get noticed. Plus, if you have any questions, just drop us a WhatsApp message with FAMILYFIRST. We're here to help you every step of the way!
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to tailor your application to the Reception Manager role. Highlight your relevant experience in hotel environments and any specific skills that match what we’re looking for. It’ll make a big difference!
Keep It Professional Yet Friendly: While we love a friendly vibe, remember to keep your application professional. Use clear language and check for any typos or errors. A polished application shows us you care about the details!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you can find all the info you need right there. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Andrew Brownsword Hotels
✨Know the Hotel Inside Out
Before your interview, make sure you research ABode Canterbury thoroughly. Familiarise yourself with its services, culture, and any recent news. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your People Skills
As a Reception Manager, you'll be the face of the hotel. Prepare examples of how you've successfully managed guest interactions in the past. Think about times when you went above and beyond to create memorable experiences for guests.
✨Demonstrate Team Spirit
The job requires a collaborative approach, so be ready to discuss how you’ve worked effectively within a team. Share specific instances where you’ve helped colleagues or contributed to a positive team environment.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the hotel's culture, team dynamics, and growth opportunities. This shows that you're not just interested in the role, but also in how you can contribute to the team.
