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- Tasks: Welcome guests, manage check-ins, and create memorable experiences.
- Company: Join a vibrant hotel team in a stylish Georgian townhouse in Chelsea.
- Benefits: Competitive pay, service charge, discounts, and free meals on duty.
- Why this job: Be part of a supportive team and make lasting memories for guests.
- Qualifications: Experience in hospitality and a passion for customer service.
- Other info: Flexible hours with opportunities for growth and development.
The predicted salary is between 1200 - 1400 £ per month.
Location: A discreet, Georgian townhouse located just off the King’s Road, Sydney House Chelsea is understated but contemporary in style. It gives our team the chance to work in one of the most popular and vibrant areas of London, just a couple of minutes' walk from South Kensington tube station.
SERVICE CHARGE - We pay our team service charge each month! This service charge all goes into one pot, and 100% of that service charge is then shared amongst all the team at the hotel - every penny received is paid out to the team.
Come and join our team as a Receptionist and let your passion and personality shine. Our culture is really important to us, and we encourage everyone in our teams to show thoughtfulness towards each other and our guests. This role would suit someone with experience working in a similar role, wanting a 24 hour part time role. We’re flexible on how these 24 hours will be spread across the week; however, it should be expected that some weekend and AM, PM shifts will be required. Please only apply for this role if you are able to be in central London for a 07.00 start and able to get home on those occasions when you’d be working a late shift finishing at 23.00.
Being host to our guests means you’ll play a large part in making sure they make memories to last a lifetime. Check out some of the key points about the role:
- Hosting our guests from check-in to check-out, which could include booking tables, advising on local hot spots, or just having a chat.
- You spend a lot of your life at work, meaning often your colleagues become friends, and we encourage that.
- We want our employees to build close relationships across all teams.
- Ensuring all our guests have a memorable experience.
- We are one team, so we will all muck in from time to time, helping each other across departments.
- Work/life balance is important to us all, so we will always try to be fair with our rotas. We just ask that you can be flexible with us, so we can be flexible with you in return.
To say thank you, we have many perks:
- Competitive pay – We are proud that everyone who joins our group gets a competitive rate of pay, irrespective of age, plus you get service charge and tips on top.
- Treat yourself once in a while with lots of retail and hospitality perks through our Perkbox platform.
- Excellent discounts across our family of hotels – you will be entitled to 25% off food & beverage in our hotels plus we offer an amazing staff rate of £25 B&B per person across the group & your friends and family get special rates too.
- We understand it’s OK not to be OK, so we offer an externally run confidential helpline for any support you require about anything you might need as part of our Employee Assistance Programme.
- We sustain you physically too; meals when you are on duty are free.
- To be the best version of yourself, we encourage our teams to be curious. Everyone can learn and develop - our development pathways are unique to us and are the best in the business.
- We provide lots of opportunity to progress and move up – we have made hundreds of internal promotions, including to General Manager level.
- We like to say a special thank you for every year you are with us - our milestone awards include Champagne, afternoon tea, or dinner for you and someone special. When you reach the big milestones, you receive extra special gifts on top like longer hotel stays, extra days off and a unique gift especially chosen for you.
About our family of hotels: We bring a family of hotels together under one roof, ready to welcome guests with open arms, warm hearts and experiences that are simply memorable. Each of our hotels are unique, individual, and quirky in personality. Quality is fundamental to everything we do, and it is the simple things that matter. We believe everyone should feel included, special and welcome, and that applies to our team and our guests.
If you’re the type of person that likes to learn and share the wisdom, get in touch.
Hotel Receptionist in London employer: Andrew Brownsword Hotels
Contact Detail:
Andrew Brownsword Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist in London
✨Tip Number 1
Get to know the hotel and its vibe! Before your interview, check out their website and social media. This way, you can chat about what makes them unique and show off your enthusiasm for being part of their team.
✨Tip Number 2
Practice your people skills! As a receptionist, you'll be the face of the hotel. Role-play common scenarios with friends or family to boost your confidence in handling guest inquiries and making them feel welcome.
✨Tip Number 3
Be ready to showcase your flexibility! Since the role requires some weekend and late shifts, be prepared to discuss your availability openly. This shows you're committed to being a team player and can adapt to the hotel's needs.
✨Tip Number 4
Don't hesitate to reach out! If you have questions or want to express your interest, send that Whatsapp message with FAMILYFIRST. It’s a great way to make a personal connection and stand out from the crowd!
We think you need these skills to ace Hotel Receptionist in London
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. Mention any previous roles in hospitality and how they’ve prepared you for this position at Sydney House Chelsea.
Show Your Flexibility: Since we value work/life balance, it’s a good idea to mention your availability and willingness to work various shifts. Let us know how you can be flexible with your hours!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into our hands quickly, and we can’t wait to hear from you!
How to prepare for a job interview at Andrew Brownsword Hotels
✨Know the Hotel Inside Out
Before your interview, take some time to research Sydney House Chelsea. Familiarise yourself with its location, style, and the services it offers. This will not only show your genuine interest but also help you answer questions about how you can contribute to creating memorable experiences for guests.
✨Showcase Your People Skills
As a Hotel Receptionist, you'll be the first point of contact for guests. Prepare examples from your past experiences where you've successfully interacted with customers or resolved issues. Highlighting your ability to connect with people will resonate well with the interviewers.
✨Flexibility is Key
Since the role requires flexibility with shifts, be ready to discuss your availability openly. Mention any previous experience working varied hours, including weekends and late shifts, to demonstrate that you're adaptable and willing to meet the hotel's needs.
✨Emphasise Team Spirit
The hotel values teamwork and camaraderie among staff. Be prepared to share instances where you've collaborated with colleagues or contributed to a positive team environment. This will align with their culture of thoughtfulness and support within the team.
