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- Tasks: Welcome guests, manage check-ins, and provide local recommendations.
- Company: The Slaughters Manor House is a stunning 17th Century hotel in the Cotswolds.
- Benefits: Enjoy competitive pay, service charge, discounts, and free meals on duty.
- Why this job: Join a friendly team, create memorable experiences, and enjoy a great work/life balance.
- Qualifications: Previous experience in a similar role is preferred.
- Other info: Flexible rotas, milestone awards, and opportunities for career progression.
The predicted salary is between 20000 - 28000 £ per year.
Situated in one of England's prettiest villages, The Slaughters Manor House is a beautiful 17th Century manor house, giving attentive service and with one of the most acclaimed restaurants in the Cotswolds. With 4 AA red stars, and 3 AA rosettes, The Slaughters Manor House will give you the opportunity to work within a quality hotel in a picturesque location, and is open Tuesday to Saturday each week - which means for most employees they are guaranteed Sunday and Monday off each week!
SERVICE CHARGE - We pay our team service charge each month! This service charge all goes into one pot, and 100% of that service charge is then shared amongst all the team at the hotel - every penny received is paid out to the team. Service charge can be in the region of £250 a month (close to £3,000 per year) over and above base pay, for a full-time employee.
Come and join our team as a Receptionist and let your passion and personality shine. Our culture is really important to us, and we encourage everyone in our teams to show thoughtfulness towards each other and our guests. This role would suit someone with experience working in a similar role.
Being host to our guests means you'll play a large part in making sure they make memories to last a lifetime. Check out some of the key points about the role:
- Hosting our guests from check-in to check-out, which could include booking tables, advising on local hot spots, or just having a chat.
- You spend a lot of your life at work, meaning often your colleagues become friends, and we encourage that. We want our employees to build close relationships across all teams.
- Ensuring all our guests have a memorable experience.
- We are one team, so we will all muck in from time to time, helping each other across departments.
- Work/life balance is important to us all, so we will always try to be fair with our rotas. We just ask that you can be flexible with us, so we can be flexible with you in return.
To say thank you, we have many perks:
- Competitive pay - We are proud that everyone who joins our group gets a competitive rate of pay, irrespective of age, plus you get service charge and tips on top.
- Retail and hospitality perks through our Perkbox platform.
- Excellent discounts across our family of hotels - you will be entitled to 25% off food & beverage in our hotels plus we offer an amazing staff rate of £25 B&B per person across the group & your friends and family get special rates too.
- Employee Assistance Programme - We understand it's OK not to be OK, so we offer an externally run confidential helpline for any support you require.
- Meals when you are on duty are free.
- Development pathways - Everyone can learn and develop, and we provide lots of opportunity to progress and move up.
- Milestone awards - We like to say a special thank you for every year you are with us, including Champagne, afternoon tea, or dinner for you and someone special.
About our family of hotels: We bring a family of hotels together under one roof, ready to welcome guests with open arms, warm hearts and experiences that are simply memorable. Each of our hotels are unique, individual, and quirky in personality. Quality is fundamental to everything we do, and it is the simple things that matter. We believe everyone should feel included, special and welcome, and that applies to our team and our guests.
If you're the type of person that likes to learn and share the wisdom, get in touch.
Hotel Receptionist - Lower Slaughter employer: Andrew Brownsword Hotels
Contact Detail:
Andrew Brownsword Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist - Lower Slaughter
✨Tip Number 1
Familiarise yourself with the local area and attractions around Lower Slaughter. Being knowledgeable about local hotspots will not only impress your potential employers but also show that you can provide excellent service to guests.
✨Tip Number 2
Demonstrate your interpersonal skills during any interactions, whether it's through a phone call or in person. The role of a receptionist is all about making guests feel welcome, so showcasing your friendly and approachable nature is key.
✨Tip Number 3
Research the company culture at The Slaughters Manor House. Understanding their values and how they prioritise teamwork and guest experience will help you align your responses and show that you're a great fit for their team.
✨Tip Number 4
Be prepared to discuss your previous experience in hospitality. Highlight specific examples where you've gone above and beyond for guests, as this will demonstrate your commitment to providing memorable experiences.
We think you need these skills to ace Hotel Receptionist - Lower Slaughter
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Hotel Receptionist position. Tailor your application to highlight relevant experience and skills that match what they are looking for.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and passion for hospitality. Mention specific aspects of the hotel and its culture that resonate with you, and explain how you can contribute to creating memorable experiences for guests.
Highlight Relevant Experience: In your CV, emphasise any previous experience in similar roles, particularly in customer service or hospitality. Use specific examples to demonstrate how you've successfully handled guest interactions and contributed to a positive atmosphere.
Show Enthusiasm: Let your enthusiasm shine through in your application. Express your eagerness to join their team and contribute to their mission of providing exceptional service. A positive attitude can make a significant difference in your application.
How to prepare for a job interview at Andrew Brownsword Hotels
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences where you went above and beyond for guests, as this role is all about creating memorable experiences.
✨Know the Hotel and Its Values
Research The Slaughters Manor House and its unique offerings. Familiarise yourself with their values, such as teamwork and guest satisfaction, so you can align your answers with what they stand for.
✨Demonstrate Flexibility
Since the role requires flexibility in working hours, be prepared to discuss your availability and willingness to adapt to the needs of the hotel. Highlight any previous experience where you successfully managed changing schedules.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask at the end of the interview. This shows your genuine interest in the position and helps you understand more about the team culture and growth opportunities within the hotel.