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- Tasks: Welcome guests, manage check-ins, and provide local recommendations.
- Company: Amberley Castle is a luxury hotel with over 900 years of history in West Sussex.
- Benefits: Enjoy competitive pay, service charge, discounts, free meals, and development opportunities.
- Why this job: Join a supportive team in a stunning castle environment and create unforgettable guest experiences.
- Qualifications: Previous experience in a similar role is preferred.
- Other info: Flexible working hours and off-site accommodation available for new team members.
The predicted salary is between 24000 - 36000 £ per year.
Location: Located in the picturesque village of Amberley in the beautiful West Sussex countryside, Amberley Castle is a unique luxury hotel steeped in over 900 years of history. With 4 AA red stars, 3 AA rosettes, and a member of Relais & Châteaux, Amberley Castle offers our team the chance to work in a castle with quality and style.
Service Charge: We pay our team a service charge each month! This service charge is pooled, and 100% of it is shared amongst all the team at the hotel—every penny received is paid out to the team.
Service charge can be around £300 a month (close to £3,600 per year) for a full-time employee.
The hotel may also offer off-site staff accommodation in our 2 staff houses within walking distance of the hotel, helping new team members settle into life at the hotel and the local area comfortably.
Send us a WhatsApp message with FAMILYFIRST to +44 7782 822774 to find out more, chat with us, and apply (or apply the normal way, whichever works best for you!).
Come and join our team as a Receptionist and let your passion and personality shine.
Our culture is very important to us, and we encourage everyone in our teams to show thoughtfulness towards each other and our guests.
This role suits someone with experience working in a similar role.
As a host to our guests, you’ll play a key part in ensuring they create memories to last a lifetime.
Key points about the role:
- Hosting guests from check-in to check-out, including booking tables, advising on local hotspots, or just having a chat.
- Building close relationships with colleagues, as they often become friends, fostering a supportive team environment.
- Ensuring all guests have a memorable experience.
- Working as one team, helping across departments when needed.
We value work/life balance and will strive to keep rotas fair. We ask for flexibility to ensure mutual adaptability.
Perks include:
- Competitive pay, including service charge and tips.
- Retail and hospitality perks via our Perkbox platform.
- 25% discount on food & beverage at our hotels, and staff rates of £25 B&B per person across the group, with special rates for friends and family.
- Access to an external confidential helpline through our Employee Assistance Programme.
- Free meals when on duty.
- Opportunities for development and internal promotions, including to General Manager level.
- Milestone awards such as champagne, afternoon tea, or dinner, with larger rewards like longer stays, extra days off, and personalized gifts for significant anniversaries.
About our family of hotels
We unite a family of hotels under one roof, each unique and full of character, committed to quality and inclusivity. Our hotels range from Gidleigh Park in Devon, the historic Amberley Castle, to the modern Abode Manchester, located in a 19th-century textile factory near Piccadilly Station. Visit www.brownswordhotels.co.uk to see the full group.
If you enjoy learning and sharing your wisdom, get in touch!
Send us a WhatsApp message with FAMILYFIRST to +44 7782 822774 to learn more, chat, and apply (or use the traditional application method—whichever suits you!).
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Hotel Receptionist employer: Andrew Brownsword Hotels
Contact Detail:
Andrew Brownsword Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
Familiarise yourself with Amberley Castle and its unique history. Understanding the hotel's character and values will help you connect with the team and guests, showcasing your genuine interest in the role.
✨Tip Number 2
Highlight your customer service skills during any conversations. As a receptionist, you'll be the first point of contact for guests, so demonstrating your ability to create memorable experiences is crucial.
✨Tip Number 3
Engage with the local community and learn about nearby attractions. Being knowledgeable about local hotspots will not only impress your potential employers but also enhance the guest experience.
✨Tip Number 4
Show your enthusiasm for teamwork. The role requires collaboration across departments, so expressing your willingness to support colleagues and foster a positive work environment will set you apart.
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Hotel Receptionist. Familiarise yourself with the key points mentioned in the job description, such as hosting guests, booking tables, and providing local advice.
Tailor Your CV: Highlight relevant experience in your CV that aligns with the role. Emphasise any previous work in hospitality or customer service, and showcase skills like communication, teamwork, and adaptability.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for hospitality and your personality. Mention why you want to work at Amberley Castle specifically, and how you can contribute to their team culture.
Follow Up: After submitting your application, consider sending a follow-up message via WhatsApp to express your enthusiasm for the position. This shows initiative and can help keep your application top of mind.
How to prepare for a job interview at Andrew Brownsword Hotels
✨Know the Hotel's History
Amberley Castle has a rich history of over 900 years. Familiarise yourself with its background and unique features, as this will impress your interviewers and show your genuine interest in the role.
✨Demonstrate Excellent Communication Skills
As a receptionist, you'll be the first point of contact for guests. Practice clear and friendly communication, and be ready to showcase your ability to engage with guests and colleagues alike during the interview.
✨Showcase Your Customer Service Experience
Highlight any previous experience in hospitality or customer service roles. Be prepared to share specific examples of how you've gone above and beyond to ensure a memorable experience for guests.
✨Emphasise Teamwork and Flexibility
The role requires working closely with colleagues across departments. Share examples of how you've successfully collaborated with others and your willingness to adapt to different situations, which aligns with the hotel's supportive culture.