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- Tasks: Welcome guests, manage check-ins/outs, and share local tips.
- Company: Amberley Castle is a luxury hotel with 900 years of history in West Sussex.
- Benefits: Enjoy competitive pay, service charge, discounts, free meals, and development opportunities.
- Why this job: Join a supportive team in a stunning castle, creating memorable experiences for guests.
- Qualifications: Experience in a similar role is preferred; passion for hospitality is essential.
- Other info: WhatsApp us with FAMILYFIRST to learn more and apply!
The predicted salary is between 24000 - 36000 £ per year.
Location: Located in the picturesque village of Amberley in the beautiful West Sussex countryside, Amberley Castle is a unique luxury hotel steeped in over 900 years of history. With 4 AA red stars, 3 AA rosettes, and a member of Relais & Châteaux, Amberley Castle offers our team the chance to work in a castle with quality and style.
SERVICE CHARGE – We pay our team a service charge each month! This service charge is pooled together, and 100% of it is shared among all staff at the hotel. The service charge can be approximately £300 a month (close to £3,600 per year) for full-time employees.
The hotel may also offer off-site staff accommodation in our 2 staff houses within walking distance to the hotel, assisting new team members to settle into life at the hotel and local area comfortably.
Send us a WhatsApp message with FAMILYFIRST to +44 7782 822774 to learn more, chat with us, and apply (or use the regular application method, whichever suits you!).
Join Our Team as a Receptionist
Let your passion and personality shine in this role. Our culture emphasizes thoughtfulness towards each other and our guests. This position suits someone with experience in a similar role.
As a host to our guests, you\’ll play a key role in creating memorable experiences. Your responsibilities include:
- Hosting guests from check-in to check-out, including booking tables and advising on local attractions.
- Building close relationships with colleagues across all departments.
- Ensuring all guests have a memorable experience.
- Contributing to a team environment, helping out across departments when needed.
- Maintaining a flexible approach to work schedules to support work/life balance.
Perks and Benefits
- Competitive pay, including service charge and tips.
- Retail and hospitality perks via Perkbox.
- 25% discount on food & beverage in our hotels and staff rates of £25 B&B per person, with special rates for friends and family.
- Confidential Employee Assistance Programme helpline for support.
- Free meals on duty.
- Opportunities for learning, development, and internal promotions, including to General Manager level.
- Milestone awards and special gifts for long service, such as hotel stays and extra days off.
About Our Family of Hotels
We bring together a collection of unique hotels in special locations, emphasizing quality, inclusion, and memorable experiences. Our hotels include Gidleigh Park in Devon, Amberley Castle, and Abode Manchester in a historic city setting.
If you\’re eager to learn and share your wisdom, get in touch! Send a WhatsApp message with FAMILYFIRST to +44 7782 822774 to find out more, chat, and apply.
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Hotel Receptionist employer: Andrew Brownsword Hotels
Contact Detail:
Andrew Brownsword Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
Familiarise yourself with Amberley Castle's history and unique features. Being knowledgeable about the hotel will not only impress during conversations but also help you connect with guests who are interested in the castle's rich past.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've created memorable experiences for guests in previous roles. This will demonstrate your ability to contribute positively to the hotel's culture of thoughtfulness.
✨Tip Number 3
Network with current or former employees of Amberley Castle, if possible. They can provide insights into the work environment and expectations, which can be invaluable when discussing your fit for the role.
✨Tip Number 4
Be ready to discuss your flexibility regarding work schedules. Highlighting your willingness to adapt will show that you understand the importance of maintaining a work/life balance while meeting the needs of the hotel.
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Hotel Receptionist at Amberley Castle. Highlight your relevant experience in customer service and any specific skills that align with their requirements.
Tailor Your CV: Customise your CV to reflect your experience in hospitality and customer service. Emphasise any previous roles where you managed guest relations, bookings, or worked in a team environment.
Craft a Personal Cover Letter: Write a cover letter that showcases your passion for hospitality and your personality. Mention why you want to work at Amberley Castle specifically and how you can contribute to creating memorable experiences for guests.
Follow Up: After submitting your application, consider sending a follow-up message via WhatsApp to express your enthusiasm for the position. This shows initiative and can help keep your application top of mind.
How to prepare for a job interview at Andrew Brownsword Hotels
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've created memorable experiences for guests in previous roles, as this aligns perfectly with the hotel's emphasis on guest satisfaction.
✨Demonstrate Team Spirit
Since the role involves building close relationships with colleagues across departments, be prepared to discuss how you’ve collaborated with others in past jobs. Highlight any experiences where teamwork led to improved service or guest experiences.
✨Know the Local Area
Familiarise yourself with local attractions and amenities in West Sussex. Being able to recommend places to guests will show that you are proactive and genuinely interested in enhancing their stay at the hotel.
✨Flexibility is Key
The job requires a flexible approach to work schedules. Be ready to discuss your availability and willingness to adapt to different shifts or responsibilities, showcasing your commitment to supporting the team and maintaining a work/life balance.
