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For Companies At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and share local tips.
- Company: Amberley Castle is a luxury hotel with 900 years of history in West Sussex.
- Benefits: Enjoy competitive pay, service charge, discounts, free meals, and development opportunities.
- Why this job: Join a supportive team in a stunning castle, creating memorable experiences for guests.
- Qualifications: Experience in a similar role is preferred; passion for hospitality is essential.
- Other info: WhatsApp us with FAMILYFIRST to learn more and apply!
The predicted salary is between 24000 - 36000 £ per year.
Hotel Receptionist
Andrew Brownsword Hotels
- Location: Amberley, West Sussex
- Pay: £12.35 per hour
- Type: Permanent, Part-time
- Posted: 4 hours ago
Located in the picturesque village of Amberley in the West Sussex countryside, Amberley Castle is a unique luxury hotel with 900 years of history. It holds 4 AA red stars, 3 AA rosettes, and is a member of Relais & Châteaux, reflecting quality and style.
SERVICE CHARGE – We pay our service charge monthly. 100% of the service charge is shared among all team members. The service charge can be in the region of £300 a month (around £3,600 per year) for a full-time employee. The hotel may also offer off-site staff accommodation in our two staff houses within walking distance to the hotel to help relocation and settling into the local area.
Come and join our team as a Receptionist and let your passion and personality shine. Our culture is important to us, and we encourage thoughtfulness toward each other and our guests. This role suits someone with experience in a similar role. As host to our guests, you will play a large part in helping them create memories to last a lifetime.
Key responsibilities
- Hosting guests from check-in to check-out, which could include booking tables, advising on local hotspots, or simply engaging in conversation.
- Fostering close relationships across teams and with guests.
- Ensuring all guests have a memorable experience.
- Working as one team and supporting other departments when needed.
Work/life balance is important to us, and we strive for fair rotas. We ask for flexibility so we can be flexible in return.
Benefits
- £12.35 per hour with a 24-hour per week contract, plus service charge and tips.
- Retail and hospitality perks through our Perkbox platform.
- Excellent discounts across our family of hotels, including 25% off food & beverage and a staff rate of £25 B&B per person across the group; friends and family may receive special rates too.
- Employee Assistance Programme with an externally run confidential helpline for support.
- Free meals on duty.
- Development pathways and opportunities to progress within the company, including potential promotions to senior roles.
- Milestone rewards for every year of service, such as champagne, afternoon tea, or dinner, with additional gifts at major milestones.
About our family of hotels
We bring a family of hotels together under one roof, welcoming guests with warmth and memorable experiences. Each hotel is unique, with a focus on quality, inclusion, and hospitality for both our team and our guests. Our hotels include locations such as Amberley Castle, Gidleigh Park in Devon, and Abode Manchester in a historic building near Piccadilly.
If you’re the type of person who likes to learn and share knowledge, get in touch.
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Hotel Receptionist employer: Andrew Brownsword Hotels
Contact Detail:
Andrew Brownsword Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
Familiarise yourself with Amberley Castle's history and unique features. Being knowledgeable about the hotel will not only impress during conversations but also help you connect with guests who are interested in the castle's rich past.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've created memorable experiences for guests in previous roles. This will demonstrate your ability to contribute positively to the hotel's culture of thoughtfulness.
✨Tip Number 3
Network with current or former employees of Amberley Castle, if possible. They can provide insights into the work environment and expectations, which can be invaluable when discussing your fit for the role.
✨Tip Number 4
Be ready to discuss your flexibility regarding work schedules. Highlighting your willingness to adapt will show that you understand the importance of maintaining a work/life balance while meeting the needs of the hotel.
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Hotel Receptionist at Amberley Castle. Highlight your relevant experience in customer service and any specific skills that align with their requirements.
Tailor Your CV: Customise your CV to reflect your experience in hospitality and customer service. Emphasise any previous roles where you managed guest relations, bookings, or worked in a team environment.
Craft a Personal Cover Letter: Write a cover letter that showcases your passion for hospitality and your personality. Mention why you want to work at Amberley Castle specifically and how you can contribute to creating memorable experiences for guests.
Follow Up: After submitting your application, consider sending a follow-up message via WhatsApp to express your enthusiasm for the position. This shows initiative and can help keep your application top of mind.
How to prepare for a job interview at Andrew Brownsword Hotels
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've created memorable experiences for guests in previous roles, as this aligns perfectly with the hotel's emphasis on guest satisfaction.
✨Demonstrate Team Spirit
Since the role involves building close relationships with colleagues across departments, be prepared to discuss how you’ve collaborated with others in past jobs. Highlight any experiences where teamwork led to improved service or guest experiences.
✨Know the Local Area
Familiarise yourself with local attractions and amenities in West Sussex. Being able to recommend places to guests will show that you are proactive and genuinely interested in enhancing their stay at the hotel.
✨Flexibility is Key
The job requires a flexible approach to work schedules. Be ready to discuss your availability and willingness to adapt to different shifts or responsibilities, showcasing your commitment to supporting the team and maintaining a work/life balance.
