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- Tasks: Welcome guests, manage check-ins/outs, and share local tips.
- Company: Amberley Castle is a luxury hotel with 900 years of history in West Sussex.
- Benefits: Enjoy competitive pay, service charge, discounts, free meals, and development opportunities.
- Why this job: Join a supportive team in a stunning castle, creating memorable experiences for guests.
- Qualifications: Experience in a similar role is preferred; passion for hospitality is essential.
- Other info: WhatsApp us with FAMILYFIRST to learn more and apply!
The predicted salary is between 24000 - 36000 £ per year.
Location : Located in the picturesque village of Amberley in the beautiful West Sussex countryside, Amberley Castle is a unique luxury hotel steeped in over 900 years of history. With 4 AA red stars, 3 AA rosettes, and a member of Relais & Châteaux, Amberley Castle gives our team the chance to work in a castle with quality and style.
SERVICE CHARGE-We pay our team service charge each month! This service charge all goes into one pot, and 100% of that service charge is then shared amongst all the team at the hotel-every penny received is paid out to the team.
Service charge can be in the region of £300 a month (close to £3,600 per year) over and above base pay, for a full time employee.
The hotel may also be able to offer off-site staff accommodation in our 2 staff houses (within walking distance to the hotel) in order to help the newest members of the team to re-locate, so they can settle into life at the hotel and local area in comfort.
Send us a Whatsapp message with FAMILYFIRST to to find out more, chat to us and apply (or apply the normal way, whichever works best for you!)
Come andjoin our team as a Receptionist and let your passion and personality shine
Our culture is really important to us, and we encourage everyone in our teams to show thoughtfulness towards each other and our guests.
This role would suit someone with experience working in a similar role.
Being host to our guests, means you’ll pay a large part in making sure they make memories to last a lifetime.
Check out some of the key points about the role:
Work/life, or as it should be called life/work balance is important to us all, so we will always try to be fair with our rotas. We just ask that you can be flexible with us, so we can be flexible with you in return.
To say thank you, we have many perks :
About our family of hotels
We bring a family of hotels together under one roof, ready to welcome guests with open arms, warm hearts and experiences that are simply memorable.
Each of our hotels are unique, individual, and quirky in personality. Quality is fundamental to everything we do, and it is the simple things that matter. We believe everyone should feel included, special and welcome, and that applies to our team and our guests.
We have very unique hotels in very special locations, from the award winning Gidleigh Park in Devon, the 900-year-old Amberley Castle to our cool city centre Abode Manchester set in a 19th century textile factory, two minutes from Piccadilly train station – to see the whole group, take a look here
If you\’re the type of person that likes to learn and share the wisdom , get in touch
Send us a Whatsapp message with FAMILYFIRST to to find out more, chat to us and apply (or apply the normal way, whichever works best for you!)
Hotel Receptionist employer: Andrew Brownsword Hotels
Contact Detail:
Andrew Brownsword Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
Familiarise yourself with Amberley Castle's history and unique features. Being knowledgeable about the hotel will not only impress during conversations but also help you connect with guests who are interested in the castle's rich past.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've created memorable experiences for guests in previous roles. This will demonstrate your ability to contribute positively to the hotel's culture of thoughtfulness.
✨Tip Number 3
Network with current or former employees of Amberley Castle, if possible. They can provide insights into the work environment and expectations, which can be invaluable when discussing your fit for the role.
✨Tip Number 4
Be ready to discuss your flexibility regarding work schedules. Highlighting your willingness to adapt will show that you understand the importance of maintaining a work/life balance while meeting the needs of the hotel.
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Hotel Receptionist at Amberley Castle. Highlight your relevant experience in customer service and any specific skills that align with their requirements.
Tailor Your CV: Customise your CV to reflect your experience in hospitality and customer service. Emphasise any previous roles where you managed guest relations, bookings, or worked in a team environment.
Craft a Personal Cover Letter: Write a cover letter that showcases your passion for hospitality and your personality. Mention why you want to work at Amberley Castle specifically and how you can contribute to creating memorable experiences for guests.
Follow Up: After submitting your application, consider sending a follow-up message via WhatsApp to express your enthusiasm for the position. This shows initiative and can help keep your application top of mind.
How to prepare for a job interview at Andrew Brownsword Hotels
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've created memorable experiences for guests in previous roles, as this aligns perfectly with the hotel's emphasis on guest satisfaction.
✨Demonstrate Team Spirit
Since the role involves building close relationships with colleagues across departments, be prepared to discuss how you’ve collaborated with others in past jobs. Highlight any experiences where teamwork led to improved service or guest experiences.
✨Know the Local Area
Familiarise yourself with local attractions and amenities in West Sussex. Being able to recommend places to guests will show that you are proactive and genuinely interested in enhancing their stay at the hotel.
✨Flexibility is Key
The job requires a flexible approach to work schedules. Be ready to discuss your availability and willingness to adapt to different shifts or responsibilities, showcasing your commitment to supporting the team and maintaining a work/life balance.
