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- Tasks: Welcome guests, manage bookings, and create memorable experiences.
- Company: Stylish boutique hotel in the heart of Canterbury.
- Benefits: Competitive pay, service charge, flexible rotas, and retail perks.
- Why this job: Join a friendly team and make lasting memories for guests.
- Qualifications: Experience in hospitality and a passion for customer service.
- Other info: Great work/life balance and opportunities for personal connections.
The predicted salary is between 20000 - 30000 £ per year.
Location: ABode Canterbury is a stylish, four AA star 72-bedroom boutique hotel on Canterbury High Street, which houses our own restaurant brand, Brasserie ABode. For the commuters, Canterbury East and West train stations are just a few minutes' walk away.
SERVICE CHARGE - We pay our team service charge each month. This service charge all goes into one pot, and 100% of that service charge is then shared amongst all the team at the hotel - every penny received is paid out to the team. Service charge can be in the region of £115 a month (around £**** per year) over and above base pay for a full-time employee.
Come and join our team as a Receptionist and let your passion and personality shine. Our culture is really important to us, and we encourage everyone in our teams to show thoughtfulness towards each other and our guests. This role would suit someone with experience working in a similar role. Being host to our guests means you'll play a large part in making sure they make memories to last a lifetime.
Check out some of the key points about the role:
- Hosting our guests from check-in to check-out, which could include booking tables, advising on local hot spots, or just having a chat.
- You spend a lot of your life at work, meaning often your colleagues become friends, and we encourage that.
- We want our employees to build close relationships across all teams.
- Ensuring all our guests have a memorable experience.
- We are one team, so we will all muck in from time to time, helping each other across departments.
- Work/life balance is important to us all, so we will always try to be fair with our rotas. We just ask that you can be flexible with us, so we can be flexible with you in return.
To say thank you, we have many perks:
- Competitive pay – We are proud that everyone who joins our group gets a competitive rate of pay, irrespective of age, plus you get service charge and tips on top.
- Treat yourself once in a while with lots of retail and hospitality perks through our Perkbox platform.
- Excellent discounts across our family of hotels – you will be entitled to 25% off food.
Hotel Receptionist in Canterbury employer: Andrew Brownsword Hotels
Contact Detail:
Andrew Brownsword Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist in Canterbury
✨Tip Number 1
Get to know the hotel! Before you apply, do a bit of research on ABode Canterbury. Familiarise yourself with their services, culture, and what makes them unique. This will help you stand out during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role at ABode. Personal connections can make a huge difference!
✨Tip Number 3
Be ready to showcase your personality! As a receptionist, your charm and ability to connect with guests are key. Prepare some stories or examples that highlight your customer service skills and how you’ve made guests feel special in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you can easily follow up if you don’t hear back. Don’t forget to send a WhatsApp message with FAMILYFIRST to get the conversation started!
We think you need these skills to ace Hotel Receptionist in Canterbury
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone and a bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application to the Hotel Receptionist role. Highlight any relevant experience you have in hospitality or customer service, and don’t forget to mention your passion for creating memorable experiences for guests!
Keep It Concise: While we love a good story, keep your application concise and to the point. Focus on the key skills and experiences that make you a great fit for our team at ABode Canterbury. Remember, clarity is key!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the info you need right there. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Andrew Brownsword Hotels
✨Know the Hotel Inside Out
Before your interview, take some time to research ABode Canterbury. Familiarise yourself with its services, the restaurant, and local attractions. This will not only show your enthusiasm but also help you answer questions about how you can enhance guests' experiences.
✨Showcase Your People Skills
As a receptionist, you'll be the face of the hotel. Prepare examples of how you've successfully interacted with guests in previous roles. Think about times when you went above and beyond to ensure someone had a great experience—this is what they want to hear!
✨Emphasise Team Spirit
ABode values teamwork, so be ready to discuss how you work well with others. Share stories that highlight your ability to collaborate across departments and support your colleagues. This will demonstrate that you're a good fit for their culture.
✨Be Flexible and Open-Minded
Flexibility is key in hospitality. During the interview, express your willingness to adapt to different situations and schedules. Mention any past experiences where you had to adjust quickly to meet guests' needs or changes in the workplace.
