Digital Marketing Executive in Bristol

The Opportunity

Are you ready to take the lead in shaping the digital future of a luxury hospitality brand? We are looking for a dynamic, commercially driven Group Digital Marketing Executive to join the Brownsword Hotel group, in order to supercharge demand, boost direct bookings, and build lasting guest loyalty across our prestigious portfolio of hotels.

This is a high-impact role at the crossroads of performance marketing and brand storytelling, where creativity meets data. You will be the driving force behind optimising digital campaigns across paid advertising, social media, and CRM, ensuring every click counts and every guest feels connected.

Your mission? Attract new audiences, nurture loyal guests, and maximise lifetime value through a seamless, insight-led digital strategy that reflects the elegance and character of our luxury collection. From managing high-performing paid media to shaping engaging social content and leveraging CRM intelligence, you will deliver measurable ROI and contribute directly to business growth.

If you thrive on results, love crafting strategies that convert, and want to make your mark in a fast-paced, premium hospitality environment, this is your opportunity to shine. Flexibility is key—you will also collaborate on exciting group-wide projects and adapt to evolving business needs.

Location: This Group Digital Marketing Executive role will work within our dynamic marketing team based in stunning townhouse office in central Bath. Reporting to the Group Head of Marketing, and working closely with our in-house Designer, you will be an integral part of the group marketing team, helping our portfolio of hotels with all things digital.

Hours: Full-time, office hours. Hybrid or remote working is not available for this role, as we want dynamic collaboration within our Marketing team (although we will always be flexible to personal circumstances where we can be).

Application process: There will be a three-stage interview process for this role:

• First interview, either in person or via video call with the Group Head of Marketing
• A presentation on a pre-prepared digital marketing task brief, delivered in person to the Group Head of Marketing
• Meet the CEO

What core things you will be doing:

• Management, development and maintenance of all content across all group websites
• Providing support to the hotels with online solutions
• Work closely with our group marketing designer
• Management of CRM platform
• Email marketing: plan, create, deliver and report
• Deliver group and hotel-level social media content calendar and create ad-hoc and planned campaigns
• Manage our group digital gift voucher offering
• PPC – working both independently and with an external agency on brand and non-brand search ads including; strategy, budget, testing and reporting
• Review and assess third-party listing subscriptions. Creating and updating rate details for booking engine, Guestfolio and website
• Utilise Google Marketing Platform including Universal Analytics (soon GA4), Data Studio and Tag Manager

What you will need:

• To be great with Microsoft Office; mainly Outlook, Excel, Word and PowerPoint
• Be an expert in managing social media channels
• Excellent written and verbal communication skills
• Strong planning and organisational skills with excellent attention to detail
• Great IT skills, and to be brilliant with online digital platforms and website management
• A task-orientated approach with the ability to multi-task
• To be creative but also comfortable with analytics and data
• Experience in social media and some exposure to PPC and Google ads
• Experience of customer database systems
• Ability to deliver work on time and as promised
• Innovative, energetic, enthusiastic and team player with a 'can-do' approach
• Previous experience in digital marketing

To say thank you, we have many perks:

• Good salary and perks - we will chat about these more during the recruitment process
• Treat yourself once in a while with lots of retail and hospitality perks through our Perkbox platform.
• Excellent discounts across our family of hotels – you will be entitled to 25% off food & beverage in our hotels plus we offer an amazing staff rate of £25 B&B per person across the group & your friends and family get special rates too.
• We understand it's OK not to be OK, so we offer an externally run confidential helpline for any support you require about anything you might need as part of our Employee Assistance Programme.
• Everyone can learn and develop - we build development plans for people who work in our specialist fields.
• We provide lots of opportunities for you to develop yourself and your own specific skillset, in your own time.
• We like to say a special thank you for every year you are with us - our milestone awards include Champagne, afternoon tea, or dinner for you and someone special. When you reach the big milestones, you receive extra special gifts on top like longer hotel stays, extra days off and a unique gift especially chosen for you.
• Team get-togethers and events throughout the year.

About our family of hotels:

Each of our hotels are unique, individual, and quirky in personality. Quality is fundamental to everything we do, and it is the simple things that matter. We believe everyone should feel included, special and welcome, and that applies to our team and our guests.

We have very unique hotels in very special locations, from the award-winning Gidleigh Park in Devon, the 900-year-old Amberley Castle to our cool city property Abode Chester, set by Chester Racecourse. One click apply to become part of our family that works hard & plays hard too, inspires and supports each other and has a load of fun along the way.