Ibis Budget - Front Office Supervisor

About Us

Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

What is the Job?

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Office Supervisor, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction‑free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

What we offer:

• Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends
• Health Care Cash Plan
• Diamond membership of Kingsbridge Hospital Group
• Enhanced Pension Scheme
• Enhanced Maternity Pay
• Enhanced Paternity Pay
• Cycle to work
• Recruit a friend scheme
• Employee Appreciation and Social Events
• Employee of the Month Award
• £20 for completion of FLOW training
• Increased Annual leave with service
• Discount at Bodyscape – Employee rate and family and friend rate
• Cyrospa discount rate at Bodyscape
• Communication and advice on Health and Wellbeing
• Andras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels Group
• Work for globally renowned Hotel Brands
• Reward Club Incentive Scheme
• Hotel Incentive scheme
• Employee Assistance Programme (EAP) & Wellbeing App
• Perks and Discounts – access to perks and discounts on travels, shopping and much more

About The Role

Your day to day:

People

• Assist the Front Office Manager in all aspects of their duties
• Assisting in managing the efficient operation of reception.
• Meeting Andras Hotels and Ibis Budget targets including, financial and quality targets, etc.
• Communicate objectives and budgets to the team, ensuring objectives are set and targets are met
• Measuring and communicating results at meetings
• Liaise with Housekeeping Department to ensure room image is maintained and the rooms policy is adhered to
• Maintain inter-departmental relationships to ensure seamless guest services
• Provide input for Front Office Department Meetings and deputise in cases of absence
• Support the Front Office Manager to ensure employee orientation, training and succession planning is carried out to standard
• Actively participate in training and development programs and maximise opportunities for self-development
• To assist the Front Office Manager in the development of the reception team and actively coach on hospitality skills, department procedures etc.

Guest Experience

• To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotel sales
• Supporting the Front Office Team enabling them to meet all guest requirements effectively.
• Maintenance of guest information
• Maintenance of information about local events
• Responsible for group bookings
• Assisting Management with serious complaints

Responsible Business

• Demonstrate awareness of health and safety policies and procedures and ensure all procedures are conducted safely and within guidelines
• Demonstrate service attributes in accordance with industry expectations and company standards
• Familiarise yourself with the company values and model desired behaviours
• Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene, Security and Fire Life Safety

Financial

• Control the availability of rooms, rooms types, accuracy of room count and rate categories
• Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
• Compile statistics for front office and provide reports relating to that area
• In conjunction with the Front Office Manager interpret the department's budget
• Gain understanding of the departmental goals and financial targets and support your Line Manager to achieve these targets
• Compile occupancy statistics
• Cash handling and banking procedureDealing with irregular payments
• Assisting in credit policies and facilities
• Assisting in cash security procedures

How do I deliver this?

Heartist Transforming” - Offering guests a different experience, creating emotion, forging lasting relationships built on courtesies, moments and memories, also means allowing spontaneity, encouraging initiative and letting every employee express their personality.

AccorHotels sees a “Heartist” in each employee — a master of the art of hospitality who serves others from the heart, with curiosity and inventiveness and therefore always strive to:

• Make guests feel welcome
• Make guests feel heart-warmed
• Make guests feel incredible
• Make guests feel like they belong

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

Required Criteria

• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers.
• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
• A good administrative and customer service background with the ability to demonstrate skills in both
• Experience of working as part of a team
• Strong organisational skills, ability to prioritise, multitask
• Strong attention to detail
• Able to work on own initiative

Desired Criteria

• 2 years experience as a Receptionist in a hotel
• Experience as a Front Office Supervisor

About The Company

Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments.

We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast’s largest hotel group with 1000 bedrooms in the City.

Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.

Company Culture

Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years.

We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members.

We offer a range of staff benefits and opportunities to grow your career in our fast-growing company Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.

Company Benefits

What we offer

Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Gym membership or wellness programs, Cycle to work, Referral bonus, Competitive salary, Preferential room rates, Family and friends rates, Long service recognition, Free meals during shifts, Free parking or Discounted parking , Wellbeing Scheme, Work With Charities, Social Opportunities, Employee of the Month, Employee Recognition Scheme

Salary

Up to £14.55 per hour

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