Magherabuoy Hotel - Portrush - F&B Supervisor with Duty Manager duties

About Us

Andras Hotels is Northern Ireland's largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

What is the job?

This position combines the roles of Food and Beverage Supervisor, overseeing the culinary needs of asylum seeker guests, with the responsibilities of a Hotel Duty Manager, ensuring smooth hotel operations and handling administrative duties in the absence of the General Manager. The role demands attention to guest satisfaction, follow policies related to Asylum seeker contract, efficient team leadership to resolve any issues, work closely with Mears to implement policies and deal with any Service User related issues and adept handling of varied tasks within a supportive and welcoming environment. Job role will change in future for this position when Hotel reopens for General public.

Hours: 40 hours

What we offer:

• Discounted Hotel Rates across thousands of hotels worldwide for employees and for family and friends
• Health Care Cash Plan
• Diamond membership of Kingsbridge Hospital Group
• Enhanced Pension Scheme
• Enhanced Maternity Pay
• Enhanced Paternity Pay
• Cycle to work
• Recruit a friend scheme
• Employee Appreciation and Social Events
• Employee of the Month Award
• £20 for completion of FLOW training
• Increased Annual leave with service
• Discount at Bodyscape – Employee rate and family and friend rate
• Discounts at Puregym
• Cyrospa discount rate at Bodyscape
• Communication and advice on Health and Wellbeing
• Andras Academy – Training and Development Programs and progression opportunities within the Andras Hotels Group
• Work for globally renowned Hotel Brands

About The Role

Your day to day as the Food and Beverage Supervisor, your primary responsibility will be to oversee the food and beverage operations within the hotel, catering to the specific needs and preferences of asylum seeker guests. This includes:

• Planning and coordinating menus sensitive to diverse dietary requirements and cultural preferences.
• Ensuring high standards of service and quality in all food and beverage offerings.
• Managing inventory, ordering supplies, and maintaining budgetary guidelines.
• Training and supervising food and beverage staff to provide excellent service while fostering an inclusive and respectful atmosphere.

Additionally, as the Hotel Duty Manager, your role will involve:

• Overseeing the day-to-day operations of the hotel in the absence of the Operations Manager.
• Handling guest inquiries, requests, and complaints promptly and professionally.
• Assisting with administrative tasks such as scheduling, payroll, and reporting.
• Ensuring compliance with hotel policies, procedures, and safety standards.
• Collaborating with various departments to maintain a seamless guest experience.

How do I deliver this?

We genuinely care about people, and we show this through living the Andras Hotels behaviours.

• Teamwork – work with commitment, cooperatively and effectively with others
• Brand Hearted – understand and live the brand standards, exhibiting a positive, friendly manner with customers and colleagues
• Diversity & Respect – welcome, include and demonstrate respect for all individuals from all groups
• Integrity – honest, respectful and accountable

Desired Criteria:

• Experience as F&B supervisor

Required Criteria:

• Experience within a Food and Beverage role
• Proven experience of supervising and directing others, while demonstrating a hands-on approach
• Ability to meet deadlines, and work under pressure with the ability to motivate others within the Food and Beverage Team
• Good communication and organisational skills.