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For Companies At a Glance
- Tasks: Enhance guest experiences and manage check-ins/check-outs at a vibrant hotel.
- Company: Join Andras Hotels, Northern Ireland’s largest hotel group with a focus on growth.
- Benefits: Enjoy discounted hotel rates, health care plans, and training opportunities.
- Why this job: Be part of a dynamic team creating memorable experiences for guests.
- Qualifications: Customer service experience and a passion for hospitality are essential.
- Other info: Flexible working environment with excellent career progression opportunities.
About Us
Andras Hotels is Northern Irelands largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.
What is the job?
Within this customer‑facing role you will be a key player in enhancing the guests experience and driving brand loyalty. This is a hands‑on role managing the guests expectations from check in to check out and playing a crucial part in the day‑to‑day running of food operations. You may at times assist other departments to ensure an excellent service is provided to our guests.
What We Offer
- Discounted Hotel Rates across 000s of hotels worldwide for employees and for family and friends
- Health Care Cash Plan
- Diamond membership of Kingsbridge Hospital Group
- Enhanced Pension Scheme
- Enhanced Maternity Pay
- Enhanced Paternity Pay
- Cycle to work
- Recruit a friend scheme
- Employee Appreciation and Social Events
- Employee of the Month Award
- ÂŁ20 for completion of FLOW training
- Increased Annual leave with service
- Discount at Bodyscape Employee rate and family and friend rate
- Cyrospa discount rate at Bodyscape
- Communication and advice on Health and Wellbeing
- Andras Academy Training and Development Programmes and progression opportunities within the Andras Hotels Group
- Work for globally renowned Hotel Brands
- Reward Club Incentive Scheme
- Hotel Incentive scheme
About The Role
Front Office
- Achieve individual and departmental objectives
- Register guest reservations via email, phone and face to face and welcome guests warmly and professionally, taking care of them from their arrival through to departure
- Recognising Loyalty Club Members and returning guest.
- Check in/check out guests according to procedure, issue room keys, provide information on hotel services and room location.
- Answer the telephone in a prompt and courteous manner.
- Up‑sell rooms and additional services to maximise hotel revenue
- Ensure prompt resolution of customer issues, requests and enquires
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow up
- Accurately process cash and credit card transactions using established procedures
- Be full conversant and comply with the Health and Safety procedures of the hotel.
- Immediately report any Health and Safety incidents, security breaches, concerns or suspicious behaviour to the supervisor or manager on duty
- Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
- Implements Brand Projects and identifies features such as the hotel loyalty scheme, bringing the Brand concept to life on a day-to-day basis
- Good local knowledge enabling you to provide information to guests of local tours, attractions etc.
Food and Beverage
- Achieve individual and departmental objectives
- Serve food and beverages to the standards set out by the hotel at all times.
- Follow the food and beverage sequence of service set out by the hotel at all times.
- Prepare food, including our 24/7 menu options to the highest standards
- Comply to the highest standards of cleanliness, safety and hygiene regulations at all times
- Clear and refresh lobby and restaurant tables (and conference room if relevant)
- Upsell food and drink items including any daily specials
- Responsible for the cleanliness of all equipment used to serve guests
- Demonstrate service attributes in accordance with industry expectations and company standards including attentiveness, anticipation, accuracy and maintaining high levels of knowledge about the products and services offered by the hotel.
- Participate in any training sessions, briefings and meetings as and when requested.
- Adopt the hotel brand behaviours.
How do I deliver this?
“Heartist Transforming” – Offering guests a different experience, creating emotion, forging lasting relationships built on courtesies, moments and memories, also means allowing spontaneity, encouraging initiative and letting every employee express their personality.
AccorHotels sees a heartist in each employee a master of the art of hospitality who serves others from the heart, with curiosity and inventiveness and therefore always strive to…
- Make guests feel welcome
- Make guests feel heart‑warmed
- Make guests feel incredible
- Make guests feel like they belong.
There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.
Required Criteria
- Experience within a customer service role
- Basic level of IT proficiency
- Ability to work in a fast‑paced environment requiring flexible working and a genuine willingness to help guests and colleagues in the Hotel.
Desired Criteria
- Experience within the hospitality industry
About The Company
Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi‑million pound organisation with an extensive portfolio of office, hotel and leisure developments. We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast’s largest hotel group with 1000 bedrooms in the City. Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.
Company Culture
Andras Hotels is Northern Irelands largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years. We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members. We offer a range of staff benefits and opportunities to grow your career in our fast‑growing company. Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.
Company Benefits
What we offer: Health insurance, vacation, paid time off, retirement plan and/or pension, office perks, employee development programs, gym membership or wellness programs, cycle to work, referral bonus, competitive salary, preferential room rates, family and friends rates, long service recognition, free meals during shifts, free parking or discounted parking, wellbeing scheme, work with charities, social opportunities, employee of the month, employee recognition scheme.
Salary
ÂŁ12.70 per hour
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IBIS Queens Quarter - Guest Service Agent employer: Andras Hotels
Contact Detail:
Andras Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IBIS Queens Quarter - Guest Service Agent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Andras Hotels. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences relate to the Guest Service Agent role. The more comfortable you are, the better you'll come across during the actual interview.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about landing the job at IBIS Queens Quarter.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace IBIS Queens Quarter - Guest Service Agent
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the hospitality industry.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in customer service. Mention specific skills that align with the job description, like your ability to handle guest inquiries or work in a fast-paced environment.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the Guest Service Agent role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Andras Hotels
✨Know the Company Inside Out
Before your interview, take some time to research Andras Hotels and the IBIS Queens Quarter. Understand their values, mission, and what sets them apart in the hospitality industry. This knowledge will help you tailor your answers and show genuine interest.
✨Showcase Your Customer Service Skills
As a Guest Service Agent, your ability to connect with guests is crucial. Prepare examples from your past experiences where you went above and beyond for customers. Highlight your problem-solving skills and how you handle difficult situations with grace.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, teamwork, and handling complaints. Practising your responses can help you feel more confident. Consider using the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and appropriately for the role. Arriving on time shows respect for the interviewer's schedule and demonstrates your commitment to the position. Aim to arrive a little early to settle in and calm any nerves.