At a Glance
- Tasks: Lead and supervise housekeeping staff to ensure rooms are clean and welcoming for guests.
- Company: Join Northern Ireland's largest hotel group with a commitment to hospitality and sustainability.
- Benefits: Enjoy discounted hotel rates, health care plans, enhanced maternity/paternity pay, and training opportunities.
- Other info: Dynamic work environment with opportunities for progression and employee appreciation events.
- Why this job: Make a real impact on guest experiences while developing your career in hospitality.
- Qualifications: One year of supervisory experience in housekeeping and strong leadership skills required.
The predicted salary is between 20250 - 24750 £ per year.
IBIS Budget - Housekeeping Manager
About Us
Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa.
We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country.
We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.
What is the job?
As a Housekeeping Supervisor – you’ll make sure our rooms and suites are always ‘fresh and welcoming’ for our guests after a busy day at work – creating a haven for them to escape and relax in - or get a bit of last minute work done.
You will be responsible for leading, training and supervising housekeepers in the hotel’s effort to deliver outstanding guest service and financial profitability.
What we offer
- Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends
- Health Care Cash Plan
- Diamond membership of Kingsbridge Hospital Group
- Enhanced Pension Scheme
- Enhanced Maternity Pay
- Enhanced Paternity Pay
- Cycle to work
- Recruit a friend scheme
- Employee Appreciation and Social Events
- Employee of the Month Award
- £20 for completion of FLOW training
- Increased Annual leave with service
- Discount at Bodyscape – Employee rate and family and friend rate
- Cyrospa discount rate at Bodyscape
- Communication and advice on Health and Wellbeing
- Andras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels Group
- Work for globally renowned Hotel Brands
- Reward Club Incentive Scheme
- Hotel Incentive scheme
About the role
- Your day to day
- The Housekeeping Supervisor is responsible for ensuring all Housekeeping areas of responsibility are run effectively in the absence of the Head of Department, in line with standards and that the department is adequately resourced in line with business requirements
- Lead, train and supervise housekeeping staff on a floor or designated area to ensure all rooms and public areas meet established cleanliness and quality standards
- Be aware of your targets and objectives, understand how these fit within the department targets, and ensure you achieve your targets and objectives
- Have full awareness of Crowne Plaza brand standards and your role as Supervisor in ensuring the Housekeeping team follow through on these standards on a daily basis
- Assess inventory of, assign for cleaning and inspect rooms
- Verify and report status and/or discrepancies of rooms Manage the stock control of all cleaning products, chemicals and laundry
- Monitor lost and found property, stockrooms and trollies and designated inventories
- Assisting with the development of a proactive relationship with the Front Office and ensuring that all rooms are cleaned in conjunction with guests’ check-in / departures
- Perform housekeeper duties as needed
- Maintaining consistently high standards of cleanliness and ensuring staff are all polite, courteous and look after guests needs
- Awareness of guest satisfaction scores and the measure put in place to meet department quality targets and objectives
- Assist in performance evaluation of housekeeping staff as needed
- Respond to special guest requests in a timely, friendly and efficient manner
- Health and Safety management – comply with company procedures and Safety Risk Audits
- Keep staff / work areas tidy, safe and report any hazard, accident, loss or damage to management and observe all requirements under health and safety legislation.
How do I deliver this?
"Heartist Transforming" - Offering guests a different experience, creating emotion, forging lasting relationships built on courtesies, moments and memories, also means allowing spontaneity, encouraging initiative and letting every employee express their personality.
Accor Hotels sees a “Heartist” in each employee — a master of the art of hospitality who serves others from the heart, with curiosity and inventiveness and therefore always strive to:
- Make guests feel welcome
- Make guests feel heart-warmed
- Make guests feel incredible
- Make guests feel like they belong.
There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.
The statements in this job description are intended to represent the key duties and level of work being performed.
They are not intended to be ALL responsibilities or qualifications of the job.
About the company
We are a leading property development and hospitality company, established in 1981 and based in Belfast, Northern Ireland.
We are the city's largest hotel group approaching 1000 bedrooms in the city.
- Required Criteria
- One year experience in a supervisory / management position in housekeeping
- Proven experience of leading and managing others
- A clear understanding of speaking and understanding English
- Desired Criteria
- Two years’ experience as a Housekeeping Manager
Skills you'll need
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IBIS Budget - Housekeeping Manager employer: Andras Hotels
Andras Hotels is an exceptional employer, offering a dynamic work environment in the heart of Belfast. With a strong focus on employee development and a commitment to high standards of guest comfort, we provide our team with opportunities for growth and advancement while fostering a collaborative and supportive culture. Join us to be part of a leading hotel group that values innovation, teamwork, and sustainability in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land IBIS Budget - Housekeeping Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Andras Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Andras Hotels
Don't be shy about reaching out to Andras Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace IBIS Budget - Housekeeping Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Andras Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Andras Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
