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Andras Hotels

Holiday Inn Express - Guest Service Agent

Belfast Full-Time No home office possible

Join to apply for the Holiday Inn Express – Guest Service Agent role at Andras Hotels

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Join to apply for the Holiday Inn Express – Guest Service Agent role at Andras Hotels

Job Description

Location: Holiday Inn Express, 106A University Street

About Us

Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

What is the Job?

Within this customer facing role you will be a key player in enhancing the guests experience and driving brand loyalty. This is a hands-on role managing the guest’s expectations from check in to check out and playing a crucial part in the day-to-day running of food operations. You may at times assist other departments to ensure an excellent service is provided to our guests.

Hours

40 hours per week.

Rate of pay

Up to £12.70 based on age

What We Offer

Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends
Health Care Cash Plan
Diamond membership of Kingsbridge Hospital Group
Enhanced Pension Scheme
Enhanced Maternity Pay
Enhanced Paternity Pay
Cycle to work
Recruit a friend scheme
Employee Appreciation and Social Events
Employee of the Month Award
£20 for completion of FLOW training
Increased Annual leave with service
Discount at Bodyscape – Employee rate and family and friend rate
Cyrospa discount rate at Bodyscape
Communication and advice on Health and Wellbeing
Andras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels Group
Work for globally renowned Hotel Brands
Reward Club Incentive Scheme
Hotel Incentive scheme

About The Role

Your day to day

Front Office

Register guest reservations via email, phone and face to face and welcome guests warmly and professionally, taking care of them from their arrival through to departure
Recognising Loyalty Club Members and returning guests.
Check in/check out guests according to procedure, issue room keys, provide information on hotel services and room location.
Answer the telephone in a prompt and courteous manner.
Up- sell rooms and additional services to maximise hotel revenue
Ensure prompt resolution of customer issues, requests and enquires
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow up
Accurately process cash and credit card transactions using established procedures
Be full conversant and comply with the Health and Safety procedures of the hotel.
Immediately report any Health and Safety incidents, security breaches, concerns or suspicious behaviour to the supervisor or manager on duty
Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
Implements Brand Projects and identifies features such as the hotel loyalty scheme, bringing the Brand concept to life on a day-to-day basis
Good local knowledge enabling you to provide information to guests of local tours, attractions etc.

Food and Beverage

Serve food and beverages to the standards set out by the hotel at all times.
Follow the food and beverage sequence of service set out by the hotel at all times.
Prepare food, including our 24/7 menu options to the highest standards
Comply to the highest standards of cleanliness, safety and hygiene regulations at all times
Clear and refresh lobby and restaurant tables (and conference room if relevant)
Upsell food and drink items including any daily specials
Responsible for the cleanliness of all equipment used to serve guests
Demonstrate service attributes in accordance with industry expectations and company standards including attentiveness, anticipation, accuracy and maintaining high levels of knowledge about the products and services offered by the hotel.
Participate in any training sessions, briefings and meetings as and when requested.
Adopt the hotel brand behaviours

Skills Needed

About The Company

Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments.

We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast’s largest hotel group with 1000 bedrooms in the City.

Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.

Company Culture

Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years.

We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members.

We offer a range of staff benefits and opportunities to grow your career in our fast-growing company Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.

Desired Criteria

Experience within the Hospitality Industry

Required Criteria

Experience within a customer service role
Basic level of IT proficiency
Ability to work in a fast-paced environment requiring flexible working and a genuine willingness to help guests and colleagues in the Hotel
Must have a good level of English

Closing DateMonday 16th June, 2025

Contract Typefulltime

SalaryFrom £11.70 Hourly to £12.70 Hourly

Seniority level

Seniority level

Not Applicable

Employment type

Employment type

Full-time

Job function

Job function

Other
Industries

Hospitality

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