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- Tasks: Lead breakfast service, ensuring guest satisfaction and high standards.
- Company: Andras Hotels is Northern Ireland's largest hotel group, dedicated to hospitality and tourism.
- Benefits: Enjoy discounted hotel rates, health care plans, enhanced maternity/paternity pay, and training opportunities.
- Why this job: Join a dynamic team, develop your skills, and create memorable experiences for guests.
- Qualifications: Experience in a supervisory role and strong customer service skills required.
- Other info: Full-time position with opportunities for career progression within a growing company.
Job Description
Location: Holiday Inn, 40 Hope Street
About Us
Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.
What is the Job?
Our F&B outlets makes memories for our guest. The sights, sounds, scents and, importantly, service. As a Breakfast Supervisor you will partake in the running of our Breakfast service in the Open Lobby and Room Service. You will maintain consistent standards of service, ensuring guest satisfaction whilst creating a working environment that supports the brand standards of Holiday Inn Belfast City Centre, and hotel targets.
You will play a crucial part in the day-to-day running of the Food and Beverage operations – working as part of the Management Team, making sure the F&B outlets run smoothly – this might involve helping to cover shifts in other outlets. You will make sure you and your team maintain the highest standards of cleanliness, safety and compliance with hygiene regulations at all times.
Hours
40 hours per week
What We Offer
- Discounted Hotel Rates across ‘6000’s of hotels worldwide for employees and for family and friends
- Health Care Cash Plan
- Diamond membership of Kingsbridge Hospital Group
- Enhanced Pension Scheme
- Enhanced Maternity Pay
- Enhanced Paternity Pay
- Cycle to work
- Recruit a friend scheme
- Employee Appreciation and Social Events
- Employee of the Month Award
- £20 for completion of FLOW training
- Increased Annual leave with service
- Discount at Bodyscape – Employee rate and family and friend rate
- Cyrospa discount rate at Bodyscape
- Communication and advice on Health and Wellbeing
- Andras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels Group
- Work for globally renowned Hotel Brands
- Reward Club Incentive Scheme
- Hotel Incentive scheme
About The Role
Your day to day:
- As a Breakfast Supervisor, be the leader on shift during service
- Ensure all areas of responsibility are run effectively in the absence of the Head of Department, in line with standards and that the department is adequately resourced in line with business requirements
- Be aware of your targets and objectives, understand how these fit within the department targets, and ensure you achieve your targets and objectives
- Have full awareness of Holiday Inn brand standards and your role as Supervisor in ensuring the F&B team follow through on these standards on a daily basis
- Be present to meet and greet customers, checking requirements and passing on relevant information
- Check and monitor that all beverages and food items are prepared and served according to company standards and within regulations – maintaining customer service at all times
- Have full product knowledge of the facilities offered at the hotel
- Supervise staff on your shifts to ensure a consistently high service delivery and guest satisfaction
- Awareness of guest satisfaction scores and the measures put in place to meet department quality targets and objectives
- Be confident with people, be able to sell, and able to deal with any guest complaints/issues in a timely and efficient manner
- Health and Safety management – comply with company procedures and Safety Risk Audits
- Keep staff / work areas tidy, safe and report any hazard, accident, loss or damage to management and observe all requirements under health and safety legislation.
How do I deliver this?
We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all Holiday Inn hotels.
Holiday Inn hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
- True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
- True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
- True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
- True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
Skills Needed
About The Company
Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments.
We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast’s largest hotel group with 1000 bedrooms in the City.
Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.
Company Culture
Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years.
We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members.
We offer a range of staff benefits and opportunities to grow your career in our fast-growing company Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.
Required Criteria
- Experience within a Supervisor role
- Proven experience of supervising and directing others, while demonstrating a hands-on approach
- Customer service experience
- Ability to meet deadlines, and work under pressure with the ability to motivate others within the Food and Beverage Team
- Good communication and organisational skills
Desired Criteria
- Experience within the hospitality industry as a supervisor
- 5 GCSEs at Grade C and above to include Maths and English or equivalent qualification
Closing DateFriday 4th July, 2025
Contract Typefulltime
Salary£14.08 Hourly #J-18808-Ljbffr
Holiday Inn - Breakfast Supervisor employer: Andras Hotels
Contact Detail:
Andras Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Holiday Inn - Breakfast Supervisor
✨Tip Number 1
Familiarise yourself with the Holiday Inn brand standards and values. Understanding their commitment to True Hospitality will help you align your approach during interviews and discussions, showcasing that you are a perfect fit for their culture.
✨Tip Number 2
Network with current or former employees of Andras Hotels. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your experience and how it relates to the role.
✨Tip Number 3
Prepare to demonstrate your leadership skills during the interview. Think of specific examples where you've successfully supervised a team or handled customer complaints, as this will highlight your ability to manage the Breakfast service effectively.
✨Tip Number 4
Showcase your knowledge of food safety and hygiene regulations. Being well-versed in these areas will not only impress your interviewers but also prove that you can maintain the high standards expected in the role.
We think you need these skills to ace Holiday Inn - Breakfast Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and expectations of a Breakfast Supervisor. Tailor your application to highlight relevant experience and skills that align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous supervisory roles or customer service experience you have in the hospitality industry. Use specific examples to demonstrate how you've successfully managed teams and ensured guest satisfaction.
Showcase Your Skills: Make sure to mention key skills such as communication, organisation, and the ability to work under pressure. Provide examples of how you've used these skills in past roles, particularly in food and beverage settings.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for hospitality and your understanding of the Holiday Inn brand. Mention why you want to work for Andras Hotels and how you can contribute to their commitment to True Hospitality.
How to prepare for a job interview at Andras Hotels
✨Know the Brand Standards
Familiarise yourself with Holiday Inn's brand standards and values. Be prepared to discuss how you can uphold these standards in your role as a Breakfast Supervisor, ensuring that guest satisfaction is always a priority.
✨Demonstrate Leadership Skills
As a Breakfast Supervisor, you'll need to lead your team effectively. Prepare examples of how you've successfully supervised others in the past, highlighting your hands-on approach and ability to motivate staff during busy service times.
✨Showcase Customer Service Experience
Customer service is key in hospitality. Be ready to share specific instances where you've gone above and beyond for guests, dealt with complaints, or improved service delivery. This will show your commitment to creating memorable experiences.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle pressure. Think about potential challenges you might face as a Breakfast Supervisor and how you would address them while maintaining high service standards.
