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For Companies At a Glance
- Tasks: Create memorable meals and experiences for guests while maintaining high standards.
- Company: Join Crowne Plaza, a brand known for its commitment to True Hospitality.
- Benefits: Enjoy discounted hotel rates, health care plans, and employee appreciation events.
- Why this job: Be part of a team that values genuine connections and positive guest experiences.
- Qualifications: Experience in hospitality or customer service is preferred but not required.
- Other info: Flexible hours and opportunities for training and career progression available.
Your day to day
Make each meal a feast for the eyes and treat for the taste buds. With your own signature flare, you’ll turn our high standards into memorable meals for every guest
Own your Workstation – keep on top of supplies and equipment, and minimise waste
Tell your supervisor or duty manager about any unsafe equipment, low supplies or safety incidents
Help create a safe space by following our safety procedures and wearing necessary protective equipment
Be cleaner than clean – meet or exceed local cleanliness and hygiene laws
Help with washing up and other kitchen duties when needed
Give guests a better experience by helping with any queries or advice
Wear your uniform with pride
Help ensure the conference and banqueting rooms are set up and fully serviced for the day’s business to a Crowne Plaza Brand Standard which will include moving tables and chairs
Take on other ad-hoc duties when the whole team needs to pull together.
How do I deliver this?
We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all Crowne Plaza hotels.
Crowne Plaza hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
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Good communication and listening skills
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Ability to work in a fast-paced environment requiring flexible working and a genuine willingness to help guests and colleagues within the hotel.
Desired Criteria
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Experience within the hospitality industry
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Experience in working in events or Conference & Banqueting
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Experience within a Food & Beverage/Waiting staff role
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Experience within a customer service role.
Our F&B outlets makes memories for our guest. The sights, sounds, scents and, importantly, service. As a F&B Team Member you’ll welcome our guests, recommend food and drink and help keep service on-track and up to standard. By tailoring each guest’s experience to their unique tastes, you’ll create memories as delightful as the dishes. You will also be working in Conference & Banqueting and at meetings and events to ensure that our customers receive the highest customer service whether by providing an excellent food and beverage service or will ensure that our conference and banqueting rooms are presented to the highest standard and in the manner requested by our guests.
Hours
0 hours
Pay
Up to £12.19, depending on age
What we offer:
Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends
Health Care Cash Plan
Diamond membership of Kingsbridge Hospital Group
Enhanced Pension Scheme
Enhanced Maternity Pay
Enhanced Paternity Pay
Cycle to work
Recruit a friend scheme
Employee Appreciation and Social Events
Employee of the Month Award
£20 for completion of FLOW training
Increased Annual leave with service
Discount at Bodyscape – Employee rate and family and friend rate
Cyrospa discount rate at Bodyscape
Communication and advice on Health and Wellbeing
Andras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels Group
Work for globally renowned Hotel Brands
Reward Club Incentive Scheme
Hotel Incentive scheme
Crowne Plaza - Food & Beverage Team Member - Primarily working in C&B employer: Andras Hotels
Contact Detail:
Andras Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Crowne Plaza - Food & Beverage Team Member - Primarily working in C&B
✨Tip Number 1
Familiarize yourself with the Crowne Plaza brand and its commitment to True Hospitality. Understanding their core values will help you align your approach during the interview and demonstrate that you share their passion for exceptional guest service.
✨Tip Number 2
Highlight any previous experience in hospitality, especially in food and beverage or events. Be ready to share specific examples of how you've created memorable experiences for guests in past roles.
✨Tip Number 3
Prepare to discuss how you handle fast-paced environments and your ability to adapt to changing situations. Share stories that showcase your flexibility and willingness to support both guests and colleagues.
✨Tip Number 4
Practice your communication and listening skills. Be ready to demonstrate how you actively listen to guests and respond to their needs, as this is crucial for a role focused on creating great experiences.
We think you need these skills to ace Crowne Plaza - Food & Beverage Team Member - Primarily working in C&B
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize any previous experience in the hospitality industry, particularly in food and beverage roles or events. Mention specific tasks you handled that align with the job description.
Showcase Your Customer Service Skills: Demonstrate your ability to provide excellent customer service. Use examples from past roles where you went above and beyond to ensure guest satisfaction.
Express Your Passion for Hospitality: Convey your genuine interest in creating memorable experiences for guests. Share why you are passionate about working in the hospitality sector and how you embody the values of True Hospitality.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements and responsibilities mentioned in the job description. Use keywords from the listing to show that you understand what the role entails.
How to prepare for a job interview at Andras Hotels
✨Show Your Passion for Hospitality
During the interview, express your genuine love for the hospitality industry. Share experiences where you went above and beyond to create memorable moments for guests, as this aligns with the core values of True Hospitality.
✨Demonstrate Your Communication Skills
Highlight your ability to communicate effectively with both guests and team members. Provide examples of how you've successfully handled guest queries or resolved issues in a fast-paced environment.
✨Emphasize Teamwork and Flexibility
Discuss your experience working in teams, especially in busy settings like events or banqueting. Show that you're adaptable and willing to take on various roles to support your colleagues and ensure smooth operations.
✨Prepare for Scenario Questions
Be ready to answer scenario-based questions that assess your problem-solving skills and responsiveness. Think of situations where you had to listen to a guest's needs and respond promptly to enhance their experience.
