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For Companies At a Glance
- Tasks: Join our team to create unforgettable dining experiences for guests.
- Company: Andras Hotels is Northern Ireland’s largest hotel group, dedicated to hospitality and tourism.
- Benefits: Enjoy discounted hotel rates, health care plans, and enhanced maternity/paternity pay.
- Why this job: Be part of a vibrant team that values true hospitality and personal growth.
- Qualifications: Good communication skills and a willingness to help are essential; hospitality experience is a plus.
- Other info: Flexible hours and opportunities for progression through the Andras Academy.
Overview
Crowne Plaza – Food & Beverage Team Member role at Andras Hotels
Location
Crowne Plaza Hotel, 117 Milltown Road
About Us
Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.
What is the job?
Our F&B outlets make memories for our guests. The sights, sounds, scents and, importantly, service. As an F&B Team Member you’ll welcome our guests, recommend food and drink and help keep service on-track and up to standard. By tailoring each guest’s experience to their unique tastes, you’ll create memories as delightful as the dishes.
Hours
40 hours
Pay
Up to £12.44, depending on age
What We Offer
- Discounted Hotel Rates across thousands of hotels worldwide for employees and for family and friends
- Health Care Cash Plan
- Diamond membership of Kingsbridge Hospital Group
- Enhanced Pension Scheme
- Enhanced Maternity Pay
- Enhanced Paternity Pay
- Cycle to work
- Recruit a friend scheme
- Employee Appreciation and Social Events
- Employee of the Month Award
- £20 for completion of FLOW training
- Increased Annual leave with service
- Discount at Bodyscape – Employee rate and family and friend rate
- Cyrospa discount rate at Bodyscape
- Discount at Puregym
- Communication and advice on Health and Wellbeing
- Andras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels Group
- Work for globally renowned Hotel Brands
- Reward Club Incentive Scheme
- Hotel Incentive scheme
About The Role
Your day to day
- Make each meal a feast for the eyes and treat for the taste buds. With your own signature flare, you’ll turn our high standards into memorable meals for every guest
- Own your Workstation – keep on top of supplies and equipment, and minimise waste
- Tell your supervisor or duty manager about any unsafe equipment, low supplies or safety incidents
- Help create a safe space by following our safety procedures and wearing necessary protective equipment
- Be cleaner than clean – meet or exceed local cleanliness and hygiene laws
- Help with washing up and other kitchen duties when needed
- Give guests a better experience by helping with any queries or advice
- Wear your uniform with pride
- Take on other ad-hoc duties when the whole team needs to pull together.
Delivery
We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all Crowne Plaza hotels. Crowne Plaza hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills:
- True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
- True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
- True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
- True Responsiveness: providing guests with what they need, and doing so in a timely and caring manner
There’s more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
We are an Equal Opportunities employer and welcome applications from everyone. We are happy to discuss any reasonable adjustments that candidates may need during the recruitment process. Please contact us to discuss this further.
Required Criteria
- Good communication and listening skills
- Ability to work in a fast-paced environment requiring flexible working and a genuine willingness to help guests and colleagues within the hotel.
Desired Criteria
- Experience within the hospitality industry
- Experience in working in events or Conference & Banqueting
- Experience within a Food & Beverage/Waiting staff role
- Experience within a customer service role.
Closing Date
Wednesday 10th September, 2025
Contract Type
Full-time
Salary
From £10.00 Hourly to £12.90 Hourly
Seniority level
- Not Applicable
Job function
- Management and Manufacturing
Industries
- Hospitality
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Crowne Plaza - Food & Beverage Team Member employer: Andras Hotels
Contact Detail:
Andras Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Crowne Plaza - Food & Beverage Team Member
✨Tip Number 1
Familiarise yourself with the Crowne Plaza brand and its values. Understanding their commitment to True Hospitality will help you align your approach during interviews and interactions, showcasing that you share their passion for excellent service.
✨Tip Number 2
Highlight any relevant experience in hospitality or customer service during your conversations. If you've worked in fast-paced environments before, share specific examples of how you managed guest interactions and maintained high service standards.
✨Tip Number 3
Prepare to demonstrate your communication and listening skills. During any informal chats or interviews, practice active listening and responding thoughtfully to questions, as these are key traits they value in a Food & Beverage Team Member.
✨Tip Number 4
Show enthusiasm for the role and the company culture. Engage with current employees on social media or at events to gain insights about working at Crowne Plaza, which can help you express genuine interest when you apply through our website.
We think you need these skills to ace Crowne Plaza - Food & Beverage Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the hospitality industry, particularly in food and beverage roles. Emphasise any customer service skills and experiences that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the Crowne Plaza brand. Mention specific skills like communication and responsiveness that are crucial for the role.
Highlight Relevant Experience: If you have experience in fast-paced environments or events, make sure to detail these in your application. Use examples to demonstrate how you've successfully handled similar responsibilities in the past.
Show Enthusiasm for True Hospitality: In your application, express your commitment to providing excellent service and creating memorable experiences for guests. This aligns with the core values of Crowne Plaza and will help you stand out.
How to prepare for a job interview at Andras Hotels
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Talk about why you love creating memorable experiences for guests and how you can contribute to the Crowne Plaza's commitment to True Hospitality.
✨Demonstrate Strong Communication Skills
Since good communication is key in this role, be prepared to showcase your listening skills and ability to engage with guests. You might want to share examples of how you've effectively communicated in past roles, especially in fast-paced environments.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and responsiveness to guest needs. Think of specific situations where you had to handle a guest complaint or provide exceptional service, and be ready to discuss these experiences.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview, reflecting the standards of the Crowne Plaza. This shows that you take the opportunity seriously and understand the importance of presentation in the hospitality industry.
