At a Glance
- Tasks: Coordinate exciting events and assist in sales to create unforgettable experiences.
- Company: Join Andras Hotels, Northern Ireland's largest hotel group with a commitment to hospitality excellence.
- Benefits: Enjoy discounted hotel rates, health care plans, enhanced maternity/paternity pay, and more perks.
- Other info: Full-time role with opportunities for training and career progression through Andras Academy.
- Why this job: Be part of a dynamic team, develop your skills, and make a real impact in the hospitality industry.
- Qualifications: 5 GCSEs including English and Maths; experience in sales or events is a plus.
The predicted salary is between 23999 - 30000 £ per year.
Crowne Plaza - Conference & Event Co-ordinator
Join to apply for the Crowne Plaza - Conference & Event Co-ordinator role at Andras Hotels
Crowne Plaza - Conference & Event Co-ordinator
2 days ago Be among the first 25 applicants
Join to apply for the Crowne Plaza - Conference & Event Co-ordinator role at Andras Hotels
Job Description
Job Description
Location: Crowne Plaza Hotel, 117 Milltown Road
About Us
Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.
What is the job?
You will focus on and be responsible for events and assist in other areas within the sales department to ensure that anticipate the guests’ needs whilst building sales. You will be an enthusiastic person with a passion for sales and events. You will have strong attention to detail to ensure the best client experience. You will enjoy working with a team and contributing positively to it, but can also work on your own initiative.
Hours
40 hours
What We Offer
- Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends
- Health Care Cash Plan
- Diamond membership of Kingsbridge Hospital Group
- Enhanced Pension Scheme
- Enhanced Maternity Pay
- Enhanced Paternity Pay
- Cycle to work
- Recruit a friend scheme
- Employee Appreciation and Social Events
- Employee of the Month Award
- £20 for completion of FLOW training
- Increased Annual leave with service
- Discount at Bodyscape – Employee rate and family and friend rate
- Cyrospa discount rate at Bodyscape
- Discount at Puregym
- Communication and advice on Health and Wellbeing
- Andras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels Group
- Work for globally renowned Hotel Brands
- Reward Club Incentive Scheme
- Hotel Incentive scheme
Your day to day
- Achieve individual and departmental targets and objectives
- Be knowledgeable of the facilities and services offered by the Crowne Plaza and to act as an ambassador at all times in terms of appearance, behaviour and professionalism.
- Meet account & financial targets.
- Ensure that all enquiries are accurately entered into company systems in line with set standards and that company policy on credit checking and payment procedures is adhered to.
- Deal with event and wedding enquiries for the Crowne Plaza Conference and Banqueting Rooms and the reservation enquiries within the required response times, provide accurate & personalised response to meetings and events enquiries.
- Prepare quotations, contracts and function sheets ensuring they are completed to the required standard and signed by the relevant parties.
- Negotiate pricing to achieve maximum revenue figures and to be aware of business patterns.
- Attend regular Sales meetings and be able to communicate a snapshot of active enquiries and their status.
- Effectively liaise with Conference & Banqueting team and Reception for the meeting set-ups by ensuring that communication is optimum as to avoid any operational issues.
- Receive and convert incoming enquiries to achieve targets and maximise revenue.
- Participate in hotel promotional activities.
- Ensure the complete administration and execution of all planned events.
- Build strong relationships with customers to fully understand their needs.
- Focus on a consistently executed up-selling approach & seek opportunities to increase sales and conversions within the Team.
- Actively participate in any training and personnel exercises designed to improve standards and performance levels
- Perform other duties as assigned by the Director of Sales
- Assist in operations / Events when required
- Participate in all training as requested
We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all Crowne Plaza hotels.
Crowne Plaza hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
- True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
- True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
- True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
- True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
Skills Needed
About The Company
Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments.
We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast’s largest hotel group with 1000 bedrooms in the City.
Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.
Company Culture
Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years.
We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members.
We offer a range of staff benefits and opportunities to grow your career in our fast-growing company Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.
Required Criteria
- Experience within a sales or events role
- 5 GCSEs including English and Maths at grade C or above or equivalent qualification
- Excellent communication and listening skills
- Customer service skills
- High level of IT proficiency
- Experience within the hospitality industry
- Proven experience within events co-ordinator role
Contract Typefulltime
Salary£27,999.00 Yearly
Seniority level
Seniority level
Not Applicable
Employment type
Employment type
Full-time
Job function
Job function
Management and ManufacturingIndustries
Hospitality
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#J-18808-LjbffrCrowne Plaza - Conference & Event Co-ordinator in Belfast employer: Andras Hotels
Andras Hotels, Northern Ireland's largest hotel group, offers a vibrant work culture that prioritises employee development through the Andras Academy and a commitment to wellbeing. With competitive benefits including discounted hotel rates, enhanced maternity and paternity pay, and opportunities for career progression, we foster an environment where team members can thrive while delivering exceptional hospitality experiences at our Crowne Plaza location.
StudySmarter Expert Advice🤫
We think this is how you could land Crowne Plaza - Conference & Event Co-ordinator in Belfast
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Andras Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Andras Hotels
Don't be shy about reaching out to Andras Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Crowne Plaza - Conference & Event Co-ordinator in Belfast
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Andras Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Andras Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
