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- Tasks: Coordinate exciting events and assist in sales to create unforgettable experiences.
- Company: Join Andras Hotels, Northern Ireland's largest hotel group with a commitment to hospitality excellence.
- Benefits: Enjoy discounted hotel rates, health care plans, enhanced maternity/paternity pay, and more perks.
- Why this job: Be part of a dynamic team, develop your skills, and make a real impact in the hospitality industry.
- Qualifications: 5 GCSEs including English and Maths; experience in sales or events is a plus.
- Other info: Full-time role with opportunities for training and career progression through Andras Academy.
The predicted salary is between 23999 - 30000 £ per year.
Crowne Plaza – Conference & Event Co-ordinator
Join to apply for the Crowne Plaza – Conference & Event Co-ordinator role at Andras Hotels
Crowne Plaza – Conference & Event Co-ordinator
2 days ago Be among the first 25 applicants
Join to apply for the Crowne Plaza – Conference & Event Co-ordinator role at Andras Hotels
Job Description
Job Description
Location: Crowne Plaza Hotel, 117 Milltown Road
About Us
Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.
What is the job?
You will focus on and be responsible for events and assist in other areas within the sales department to ensure that anticipate the guests’ needs whilst building sales. You will be an enthusiastic person with a passion for sales and events. You will have strong attention to detail to ensure the best client experience. You will enjoy working with a team and contributing positively to it, but can also work on your own initiative.
Hours
40 hours
What We Offer
- Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends
- Health Care Cash Plan
- Diamond membership of Kingsbridge Hospital Group
- Enhanced Pension Scheme
- Enhanced Maternity Pay
- Enhanced Paternity Pay
- Cycle to work
- Recruit a friend scheme
- Employee Appreciation and Social Events
- Employee of the Month Award
- £20 for completion of FLOW training
- Increased Annual leave with service
- Discount at Bodyscape – Employee rate and family and friend rate
- Cyrospa discount rate at Bodyscape
- Discount at Puregym
- Communication and advice on Health and Wellbeing
- Andras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels Group
- Work for globally renowned Hotel Brands
- Reward Club Incentive Scheme
- Hotel Incentive scheme
About The Role
Your day to day
- Achieve individual and departmental targets and objectives
- Be knowledgeable of the facilities and services offered by the Crowne Plaza and to act as an ambassador at all times in terms of appearance, behaviour and professionalism.
- Meet account & financial targets.
- Ensure that all enquiries are accurately entered into company systems in line with set standards and that company policy on credit checking and payment procedures is adhered to.
- Deal with event and wedding enquiries for the Crowne Plaza Conference and Banqueting Rooms and the reservation enquiries within the required response times, provide accurate & personalised response to meetings and events enquiries.
- Prepare quotations, contracts and function sheets ensuring they are completed to the required standard and signed by the relevant parties.
- Negotiate pricing to achieve maximum revenue figures and to be aware of business patterns.
- Attend regular Sales meetings and be able to communicate a snapshot of active enquiries and their status.
- Effectively liaise with Conference & Banqueting team and Reception for the meeting set-ups by ensuring that communication is optimum as to avoid any operational issues.
- Receive and convert incoming enquiries to achieve targets and maximise revenue.
- Participate in hotel promotional activities.
- Ensure the complete administration and execution of all planned events.
- Build strong relationships with customers to fully understand their needs.
- Focus on a consistently executed up-selling approach & seek opportunities to increase sales and conversions within the Team.
- Actively participate in any training and personnel exercises designed to improve standards and performance levels
- Perform other duties as assigned by the Director of Sales
- Assist in operations / Events when required
- Participate in all training as requested
How do I deliver this?
We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all Crowne Plaza hotels.
Crowne Plaza hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
- True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
- True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
- True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
- True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
Skills Needed
About The Company
Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments.
We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast’s largest hotel group with 1000 bedrooms in the City.
Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.
Company Culture
Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years.
We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members.
We offer a range of staff benefits and opportunities to grow your career in our fast-growing company Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.
Required Criteria
- Experience within a sales or events role
- 5 GCSEs including English and Maths at grade C or above or equivalent qualification
- Excellent communication and listening skills
- Customer service skills
- High level of IT proficiency
Desired Criteria
- Experience within the hospitality industry
- Proven experience within events co-ordinator role
Closing DateFriday 18th July, 2025
Contract Typefulltime
Salary£27,999.00 Yearly
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management and Manufacturing
-
Industries
Hospitality
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Crowne Plaza - Conference & Event Co-ordinator employer: Andras Hotels
Contact Detail:
Andras Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Crowne Plaza - Conference & Event Co-ordinator
✨Tip Number 1
Familiarise yourself with the Crowne Plaza brand and its offerings. Understanding their unique selling points and services will help you speak confidently about how you can contribute to their goals during any interviews or networking opportunities.
✨Tip Number 2
Network within the hospitality industry, especially with professionals who have experience in event coordination. Attend local events or join online forums to connect with others who can provide insights or even referrals for the role.
✨Tip Number 3
Showcase your passion for sales and events by volunteering for event planning roles in your community or at previous jobs. This hands-on experience can be a great talking point in interviews and demonstrates your commitment to the field.
✨Tip Number 4
Prepare to discuss specific examples of how you've successfully managed events or sales targets in the past. Being able to articulate your achievements clearly will set you apart from other candidates and show your potential value to the team.
We think you need these skills to ace Crowne Plaza - Conference & Event Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and events coordination. Use specific examples that demonstrate your attention to detail and customer service skills, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and events. Mention why you want to work for Andras Hotels specifically and how your skills align with their values of True Hospitality.
Highlight Relevant Experience: In your application, emphasise any previous roles in sales or event coordination. Include details about successful events you've managed and how you contributed to achieving targets.
Showcase Communication Skills: Since excellent communication is key for this position, provide examples of how you've effectively liaised with teams or clients in past roles. This will demonstrate your ability to build strong relationships, which is essential for the job.
How to prepare for a job interview at Andras Hotels
✨Know Your Venue
Familiarise yourself with the Crowne Plaza Hotel and its facilities. Understanding the layout, services offered, and unique selling points will help you answer questions confidently and demonstrate your enthusiasm for the role.
✨Showcase Your Sales Skills
Prepare examples of how you've successfully managed events or sales in the past. Highlight your ability to negotiate and upsell, as these skills are crucial for maximising revenue in this position.
✨Emphasise Teamwork
Since the role involves working closely with various teams, be ready to discuss your experience in collaborative environments. Share specific instances where you contributed positively to a team project or event.
✨Demonstrate Customer Focus
The job requires a strong customer service orientation. Be prepared to talk about how you've handled customer inquiries and ensured satisfaction in previous roles, showcasing your ability to listen and respond effectively.
