At a Glance
- Tasks: Supervise housekeeping and front desk duties, ensuring cleanliness and guest satisfaction.
- Company: Join Northern Ireland's largest hotel group with a commitment to hospitality and sustainability.
- Benefits: Enjoy health care plans, enhanced pay, discounts, and professional development opportunities.
- Other info: Flexible hours and a supportive work environment with career progression.
- Why this job: Be part of a dynamic team that values your growth and well-being in the hospitality industry.
- Qualifications: Experience in hotel supervision and strong communication skills are essential.
About Us
Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.
Location: 355-367 Lisburn Road
What is the job?
The Housekeeping Supervisor is responsible for ensuring standards of cleanliness, hygiene and tidiness within the apartments and for reporting any maintenance requirements in order to comply with the Apartments established quality standards. The Housekeeping Supervisor will be required to carry out front desk duties as and when required.
Hours: 32 hours
What We Offer:
- Health Care Cash Plan
- Diamond membership of Kingsbridge Hospital Group
- Enhanced Pension Scheme
- Enhanced Maternity Pay
- Enhanced Paternity Pay
- Cycle to work
- Recruit a friend scheme
- Employee Appreciation and Social Events
- Employee of the Month Award
- £20 for completion of FLOW training
- Increased Annual leave with service
- Discount at Bodyscape – Employee rate and family and friend rate
- Cyrospa discount rate at Bodyscape
- Discount at Puregym
- Communication and advice on Health and Wellbeing
- Andras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels Group
- Work for globally renowned Hotel Brands
- Employee Assistance Programme (EAP) & Wellbeing App
- Perks & Discounts – access to perks and discounts on travels, shopping and much more
About The Role
Your day to day:
- Customer Relations: Deal with guest complaints in a friendly and efficient manner ensuring guest satisfaction at all times. Carry out Company’s customer relation policy and communicate Apartment services to guests.
- Professional Techniques / Production: Carry out front desk duties at times as required, providing check-in and out service and anticipating guests’ needs as well as demonstrating excellent customer service. Answer telephones and deal with guest queries and bookings. Clean apartments, corridor areas, stairs and public areas and ensure they are cleaned on a daily basis to the required standards and quality targets. Maximise the use of all resources and maintain costs at agreed levels. Oversee the ordering, delivery, count and storage of all linens and all items necessary to service your department, including bathroom items, tea/coffee making facilities, stationery, equipment, cleaning materials, etc., and control cost to agreed levels. Actively participate in any training and personnel exercises designed to improve standards and performance levels. Upkeep of the equal opportunities policy to ensure that there is a neutral working environment. Work in accordance with standard procedures within each department. Keep staff/work areas tidy, safe, and report any hazard, accident, loss or damage to management and observe all requirements under Health & Safety at Work Act (1989). Record all maintenance issues and highlight to the maintenance team.
- People: Instruct, delegate and control staff under your responsibility assigning apartments and tasks to the housekeeping team and advising the Duty Manager of the needs of housekeeping staff, be it materials or equipment in order to carry out their job efficiently and effectively. Carry out meetings with staff and record this and notify the personnel department.
How do I deliver this?
We genuinely care about people, and we show this through living the Andras Hotels behaviours:
- Teamwork – work with commitment, cooperatively and effectively with others
- Brand Hearted – understand and live the brand standards, exhibiting a positive, friendly manner with customers and colleagues
- Diversity & Respect – welcome, include and demonstrate respect for all individuals from all groups
- Integrity – honest, respectful and accountable
Skills Needed
Required Criteria:
- Experience as a supervisor within a Hotel or Serviced Apartments
- Ability to communicate, both verbally and written, effectively with guests, vendors and co-workers
- Problem solving skills and ability to work on own initiative
- Efficient in time management and goal oriented
- Must read, write and speak the English language fluently
- Strong Microsoft skills
- Candidate must work well with others and have a pleasant and approachable manner.
Desired Criteria:
- Higher level qualification or management training
- Local market knowledge and experience with emphasis on local, corporate and group business
- 3 A-levels or equivalent
Closing Date: Monday 3rd August, 2026
Contract Type: part-time
Salary: £13.80 Hourly
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. We are an Equal Opportunities employer and welcome applications from everyone. We are happy to discuss any reasonable adjustments that candidates may need during the recruitment process. Please contact us to discuss this further.
Cordia Apartments - Housekeeping Supervisor with Front Office Duties employer: Andras Hotels
Andras Hotels is an exceptional employer, offering Personal Trainers the chance to thrive in a modern and supportive environment at Bodyscape Health Club in Belfast. With state-of-the-art facilities, marketing support, and a vibrant community, you will have ample opportunities for personal growth and to build your own clientele, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Cordia Apartments - Housekeeping Supervisor with Front Office Duties
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Andras Hotels and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Cordia Apartments - Housekeeping Supervisor with Front Office Duties
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Andras Hotels that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Andras Hotels.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Andras Hotels get a sense of who you are beyond your experience!
How to prepare for a job interview at Andras Hotels
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Andras Hotels and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
