At a Glance
- Tasks: Be the friendly face of BodyScape, providing top-notch customer service and support.
- Company: Join Andras Hotels, Northern Ireland’s largest hotel group with a focus on growth and sustainability.
- Benefits: Enjoy discounted hotel stays, health plans, and free gym membership.
- Other info: Great opportunities for training and career progression within a supportive team.
- Why this job: Make a real impact by helping others achieve their fitness goals in a vibrant environment.
- Qualifications: Experience in customer service and a passion for fitness are essential.
The predicted salary is between 27500 - 30000 £ per year.
About Us
Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa.
We are rapidly expanding our portfolio and are dedicated to promoting tourism and hospitality across the country.
We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and are proud to be signed up to Green Tourism.
Job Description
What is the job?
This role is a pivotal role within the business as you are the first and last point of contact with all our customers, answering any queries they may have face to face or over the phone.
Creating a friendly, relaxing and professional environment, you will provide exceptional and efficient customer service and, as part of the Front office team, you’ll give a warm welcome, answer queries in a caring and helpful way, and ensure everyone feels valued.
Hours
Casual hours available.
What We Offer
- Discounted hotel rates at six thousand hotels worldwide
- Health Care Cash Plan
- Diamond membership of Kingsbridge Hospital Group
- Enhanced Pension Scheme
- Enhanced Maternity Pay
- Enhanced Paternity Pay
- Cycle to work
- Recruit a friend scheme
- Employee Appreciation and Social Events
- Employee of the Month Award
- £20 for completion of FLOW training
- Increased Annual leave with service
- Communication and advice on Health and Wellbeing
- Free membership at Body Scape Health Club
- Andras Academy – Training & Development Programme & progression opportunities within the Andras Hotels Group
- Hotel Incentive Scheme
About The Role
- Your day to day
- Communicate positively with club members, providing a positive outlook to work and fitness
- Show productivity and positivity in a pressurised environment
- Meet individual team targets on a daily, weekly and monthly basis
- Be well presented, professional and polite at all times.
- Promote the sales of fitness products and merchandise
- Support the membership team and contribute towards membership sales targets in club
- Ensure the cashing up procedures are followed and banking completed in line with company expectations.
- Have passion for the overall standards and appearance of the club at all times, focusing on giving every member excellent service
- Ensure the facility meets Health & Safety requirements.
- Promote benefits to members by showing them how to use it
- Manage problem swipes effectively.
- Drive positive member retention through delivering reception processes to an excellent standard, encouraging members to get involved with peak time gym floor activity and Group Fitness by making turnay announcements, and having 121 conversations to encourage participation.
How do I deliver this?
We genuinely care about people, and we show this through living the Andras Hotels behaviours.
- Team Work – work cooperatively and effectively with others
- Positive and “Can Do” attitude – positive, friendly manner with customers and colleagues
- Commitment – “I do what I say”, commitment to do the best in everything I do
- Diversity & Respect – welcome, include and demonstrate respect for all individuals from all groups
- Integrity – honest, respectful and accountable
The statements in this job description are intended to represent the key duties and level of work being performed.
They are not intended to be ALL responsibilities or qualifications of the job.
- Required Criteria
- One year experience in reception / front of house role
- Experience in a high standard customer service, customer facing role
- Willing and able to become qualified in Emergency Responder, First Aid & Pool Operations
- A passion for fitness and helping others work towards goals
- Desired Criteria
- Experience working in Front of House in a gym
- Qualified in First Aid
- Qualified Emergency Responder
- Qualified in Pool Operations
- Experience of being a key holder for the gym
- Contract Type fulltime
- Salary
- Up to £13.20 Hourly
- Closing Date
- Friday 24th July, 2026
- Company Culture
We subscribe to the Hospitality Employers Charter and are committed to providing training, development and support to all of our team members.
We are an equal opportunities employer.
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BodyScape - Front of House Team Member employer: Andras Hotels
Andras Hotels is an exceptional employer, offering Personal Trainers the chance to thrive in a modern and supportive environment at Bodyscape Health Club in Belfast. With state-of-the-art facilities, marketing support, and a vibrant community, you will have ample opportunities for personal growth and to build your own clientele, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land BodyScape - Front of House Team Member
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Andras Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Andras Hotels
Don't be shy about reaching out to Andras Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace BodyScape - Front of House Team Member
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Andras Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Andras Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
