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- Tasks: Enhance guest experiences and manage check-ins/check-outs in a vibrant hotel environment.
- Company: Join Andras Hotels, Northern Ireland's largest hotel group with a focus on growth and sustainability.
- Benefits: Enjoy competitive pay, health benefits, discounts, and opportunities for personal development.
- Why this job: Be part of a dynamic team creating memorable experiences for guests every day.
- Qualifications: Basic IT skills and a passion for hospitality are essential.
- Other info: Great career progression opportunities and a supportive work culture await you.
The predicted salary is between 10 - 15 £ per hour.
Andras Hotels is Northern Ireland's largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.
Within this customer facing role you will be a key player in enhancing the guests' experience and driving brand loyalty. This is a hands-on role managing the guests' expectations from check in to check out and playing a crucial part in the day-to-day running of food operations. You may at times assist other departments to ensure an excellent service is provided to our guests.
Hours: 40 hours per week.
What We Offer:
- Discounted Hotel Rates across thousands of hotels worldwide for employees and for family and friends
- Health Care Cash Plan
- Diamond membership of Kingsbridge Hospital Group
- Enhanced Pension Scheme
- Enhanced Maternity Pay
- Enhanced Paternity Pay
- Cycle to work
- Recruit a friend scheme
- Employee Appreciation and Social Events
- Employee of the Month Award
- £20 for completion of FLOW training
- Increased Annual leave with service
- Discount at Bodyscape
- Employee rate and family and friend rate
- Cyrospa discount rate at Bodyscape
- Communication and advice on Health and Wellbeing
- Andras Academy Training and Development Programmes and progression opportunities within the Andras Hotels Group
- Work for globally renowned Hotel Brands
- Reward Club Incentive Scheme
- Hotel Incentive scheme
Location: Ibis Belfast City Centre, 100 Castle St, Belfast, Northern Ireland, Antrim, BT1 1HF
Date Posted: 9th February 2026
Closing Date: 23rd February 2026
Industry: Hospitality
Job Type: Full time
Salary: £12.70 Hourly
About The Role:
Your day to day:
- Front Office: Achieve individual and departmental objectives. Register guest reservations via email, phone and face to face and welcome guests warmly and professionally, taking care of them from their arrival through to departure. Recognising Loyalty Club Members and returning guests. Check in/check out guests according to procedure, issue room keys, provide information on hotel services and room location. Answer the telephone in a prompt and courteous manner. Up-sell rooms and additional services to maximise hotel revenue. Ensure prompt resolution of customer issues, requests and enquiries. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow up. Accurately process cash and credit card transactions using established procedures. Be fully conversant and comply with the Health and Safety procedures of the hotel. Immediately report any Health and Safety incidents, security breaches, concerns or suspicious behaviour to the supervisor or manager on duty. Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service. Implement Brand Projects and identify features such as the hotel loyalty scheme, bringing the Brand concept to life on a day-to-day basis. Good local knowledge enabling you to provide information to guests of local tours, attractions etc.
- Food and Beverage: Achieve individual and departmental objectives. Serve food and beverages to the standards set out by the hotel at all times. Follow the food and beverage sequence of service set out by the hotel at all times. Prepare food, including our 24/7 menu options to the highest standards. Comply to the highest standards of cleanliness, safety and hygiene regulations at all times. Clear and refresh lobby and restaurant tables (and conference room if relevant). Upsell food and drink items including any daily specials. Responsible for the cleanliness of all equipment used to serve guests. Demonstrate service attributes in accordance with industry expectations and company standards including attentiveness, anticipation, accuracy and maintaining high levels of knowledge about the products and services offered by the hotel. Participate in any training sessions, briefings and meetings as and when requested. Adopt the hotel brand behaviours.
How do I deliver this? 'Heartist Transforming' - Offering guests a different experience, creating emotion, forging lasting relationships built on courtesies, moments and memories, also means allowing spontaneity, encouraging initiative and letting every employee express their personality. AccorHotels sees a Heartist in each employee, a master of the art of hospitality who serves others from the heart, with curiosity and inventiveness and therefore always strives to make guests feel welcome, heart-warmed, incredible, and like they belong.
There’s so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people.
What you will need:
- Basic level of IT proficiency
- Experience in hospitality industry
- Ability to work as part of a team
Andras Hotels is a leading property development and hospitality company, established in 1981 and based in Belfast, Northern Ireland. We are the city's largest hotel group approaching 1000 bedrooms in the city. Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments. We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels, we are Belfast's largest hotel group with 1000 bedrooms in the City. Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments. Andras Hotels is Northern Ireland's largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years. We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members. We offer a range of staff benefits and opportunities to grow your career in our fast-growing company. Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.
Our Benefits:
- Health insurance
- Vacation, Paid time off
- Retirement plan and/or pension
- Office perks
- Employee development programs
- Gym membership or wellness programs
- Cycle to work
- Referral bonus
- Competitive salary
- Preferential room rates
- Family and friends rates
- Long service recognition
- Free meals during shifts
- Free parking or Discounted parking
- Wellbeing Scheme
- Work With Charities
- Social Opportunities
- Employee of the Month
- Employee Recognition Scheme
IBIS City Centre - Guest Service Agent (GSA) in Belfast employer: Andras Hotels
Contact Detail:
Andras Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IBIS City Centre - Guest Service Agent (GSA) in Belfast
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Andras Hotels and their values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can highlight your customer service skills and experience in hospitality, as these are key for the Guest Service Agent role.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions count, especially in the hospitality industry where presentation is everything.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace IBIS City Centre - Guest Service Agent (GSA) in Belfast
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for hospitality and how you connect with guests.
Tailor Your Application: Make sure to customise your application for the Guest Service Agent role. Highlight any relevant experience in hospitality and how it aligns with our values at Andras Hotels. Show us why you're a perfect fit!
Keep It Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to read and understand your key skills and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Andras Hotels
✨Know the Brand
Before your interview, take some time to research Andras Hotels and the Ibis brand. Understand their values, mission, and what sets them apart in the hospitality industry. This knowledge will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Guest Service Agent, your ability to enhance guest experiences is crucial. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your problem-solving skills and how you handle difficult situations with grace and professionalism.
✨Practice Common Interview Questions
Anticipate questions related to teamwork, handling guest complaints, and your familiarity with hospitality operations. Practising your responses can help you articulate your thoughts clearly during the interview. Remember, they want to see how you fit into their team dynamic!
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously. Plus, it’ll boost your confidence when you walk into the room!