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For Companies At a Glance
- Tasks: Welcome guests and ensure their comfort during the night shift.
- Company: Join Northern Irelandâs largest hotel group with a focus on hospitality.
- Benefits: Enjoy discounted hotel rates, health plans, and employee perks.
- Why this job: Be part of a dynamic team and make a difference in guest experiences.
- Qualifications: Customer service experience and basic IT skills required.
- Other info: Opportunities for training and career progression within the hotel group.
The predicted salary is between 11 - 16 ÂŁ per hour.
About Us
Andras Hotels is Northern Irelandâs largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a CafĂŠ Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.
What is the Job?
The Night Team Member welcomes all guests and takes care of them from arrival through to departure. They contribute to guest satisfaction by providing high quality services with a warm and friendly approach. They ensure a smooth and secure environment to all the guests during the night.
Hours
Casual hours available.
What We Offer
- Discounted Hotel Rates across thousands of hotels worldwide for employees and for family and friends
- Health Care Cash Plan
- Diamond membership of Kingsbridge Hospital Group
- Enhanced Pension Scheme
- Enhanced Maternity Pay
- Enhanced Paternity Pay
- Cycle to work
- Recruit a friend scheme
- Employee Appreciation and Social Events
- Employee of the Month Award
- ÂŁ20 for completion of FLOW training
- Increased Annual leave with service
- Discount at Bodyscape â Employee rate and family and friend rate
- Cyrospa discount rate at Bodyscape
- Communication and advice on Health and Wellbeing
- Andras Academy â Training and Development Programmes and progression opportunities within the Andras Hotels Group
- Work for globally renowned Hotel Brands
- Reward Club Incentive Scheme
- Hotel Incentive scheme
- Employee Assistance Programme (EAP) & Wellbeing App
- Perks & Discounts â access to perks and discounts on travels, shopping and much more
About The Role
Your day to day duties include:
- To ensure all guests are attended to promptly and efficiently in the most professional way and without delay.
- Check that details of regular guests are updated using Guest History.
- Ensure all diary events, flags and specials are actioned.
- Check and pass on all guest mail, messages and parcels promptly.
- To liaise closely with Housekeeping on information relating to rooms and lost property.
- To be fully aware of daily worksheet and ensure this form is used.
- Ensure guest registration forms are completed correctly, then the computer is updated accordingly.
- Ensure all account postings are accurate and necessary paperwork produced.
- Ensure an accurate cashiering balance is performed at the completion of shifts.
- Ensure security procedures are maintained according to policy.
- Complete Express Check out envelopes.
- Ensure security boxes are maintained and run within security procedures.
- Report any safety hazards in the area.
- All complaints to be handled promptly and efficiently.
- Attend and participate in meetings and training sessions provided.
- Any other duties requested by the Night Manager.
- Ensure the correct welcome is given to all callers.
- Ensure the correct welcome is given to all guests.
- Guest Valet Parking if required.
- Complete all audit tasks as specified by the Night Auditors checklist.
- To answer, as promptly as possible, all incoming calls.
- Ensure reports are distributed.
- Ensure all cash and credit is handled with related paperwork.
- To assist every staff member with his/her inquiry and to seek assistance if the answer is not known.
- Process wake-up calls.
- Ensure necessary handover of information is passed on to the oncoming shift.
- Ensure any failures or inconsistencies noticed during shift are reported to the Night Manager.
- Demonstrate competency in all duties as required for the position as outlined in the relevant Award / Agreement / Contract.
- Follow property procedures with respect to grooming, performance and conduct standards, occupational health and safety, emergency procedures and all other property policies and procedures as detailed in the employee handbook / department procedure manual / company policy manuals.
- Perform any other duties within the employeeâs range of competence as required by management.
Talent & Culture Responsibilities
- Assist the Management Team in establishing on-going On Job Training Programs within the department to meet Brand and Service Standards.
- Induct new staff into the team, department and Hotel in the first week of their employment following guidelines.
- Ensure that all staff under your control carry out their duties in accordance with the Brand and Service Standards and Procedures Manuals.
- Openly communicate with staff ensuring regular briefings occur and all relevant information is passed on.
Health & Safety
- Notify the Manager of any reason you may not be capable of performing your tasks safely.
- Participate in workplace consultation on matters pertaining to Workplace Health and Safety.
- Comply with safe work practices by following Health, Safety and Environment policies.
- Ensure all equipment is kept in good working order and used only for the purpose for which it was intended.
- Attend and actively participate in all WH&S training required of you by the Hotel.
- Report any health or safety hazards, incidents and injuries to your Manager/Supervisor as soon as possible.
- Participate and contribute to the risk assessment process when requested by your Supervisor/Manager.
- Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations.
- Be fully conversant with departmental fire and evacuation procedures.
Systems & Procedures
- Log and inform your Manager of any system problems.
- Suggest any improvements that could be made to improve existing systems and procedures.
- Follow policies and procedures outlined in the Brand Standards Manual, Departmental Service Standards / Procedures Manual and Policy Manuals.
- Complete all duties, and ensure a concise hand over.
Customer Relations
- Provide efficient, friendly and professional service to all guests.
- Lead by example when attending to guest requests.
- Show efficiency in constantly striving to provide Total Customer Satisfaction.
- Take initiative to ensure that interactions with our customers are positive and productive.
- Work together with trust so that colleagues and management meet the goals of the department/Hotel.
- Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.
- Take every opportunity to be a âsalespersonâ by active selling of special promotions and facilities available within the Hotel.
- Implement the Brand values and customer vision to âOffer the Best Service to Our Customersâ.
Other
- Take responsibility to ensure all required tasks are completed accurately and within given time frames.
- Participate in scheduled training and development programs provided by the Hotel.
- Abide by policy on EEO and Harassment in the workplace.
- Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.
- Follow property procedures with respect to grooming, performance and conduct standards, occupational health and safety, emergency procedures and all other property policies and procedures.
- Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
- Any other reasonable request within your range of competence as required by your Supervisor or Hotel Management.
Essential
What we need from you:
- Experience within a customer service role
- Basic level of IT proficiency
- Must have a clear understanding of English
- Minimum of one years' experience of night shift work, preferably in a hotel setting
Closing Date: Monday 23rd March, 2026
Contract Type: fulltime
Salary: ÂŁ13.12 Hourly
IBIS Budget City Centre - Night Team Member in Belfast employer: Andras Hotels
Contact Detail:
Andras Hotels Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land IBIS Budget City Centre - Night Team Member in Belfast
â¨Tip Number 1
Get to know the hotel scene! Research Andras Hotels and their values. When you walk into that interview, show us youâre not just another candidate but someone who genuinely cares about our mission in promoting tourism and hospitality.
â¨Tip Number 2
Practice your customer service skills! As a Night Team Member, you'll be the face of the hotel during those late hours. Role-play common scenarios with friends or family to get comfortable with handling guest inquiries and complaints.
â¨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at local events. They can give you insider tips on what itâs really like to work at Andras Hotels and might even put in a good word for you!
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, it shows us youâre serious about joining the Andras family!
We think you need these skills to ace IBIS Budget City Centre - Night Team Member in Belfast
Some tips for your application đŤĄ
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so donât be afraid to show your enthusiasm for the role and the hospitality industry.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention any previous customer service roles or night shift experience you have, as this will show us you're a great fit for the Night Team Member position.
Keep It Clear and Concise: We appreciate a straightforward application! Stick to the point and avoid unnecessary fluff. Use clear language and structure your application well, so itâs easy for us to read and understand your qualifications.
Apply Through Our Website: Donât forget to submit your application through our website! This ensures that we receive all your details correctly and helps us keep track of your application. Plus, itâs super easy to do!
How to prepare for a job interview at Andras Hotels
â¨Know the Company
Before your interview, take some time to research Andras Hotels. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
â¨Showcase Your Customer Service Skills
As a Night Team Member, you'll be interacting with guests regularly. Prepare examples from your past experiences where you provided excellent customer service, resolved complaints, or went above and beyond for a guest. This will demonstrate your suitability for the role.
â¨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle situations like a guest complaint or a security issue. Practising these scenarios can help you articulate your thought process and problem-solving skills clearly.
â¨Dress Appropriately and Be Professional
Even though the role is in a hotel, first impressions matter! Dress smartly and maintain a professional demeanor throughout the interview. This shows that you respect the opportunity and are serious about the position.