At a Glance
- Tasks: Create memorable experiences for guests and manage bookings with a warm welcome.
- Company: Join Northern Ireland’s largest hotel group, Andras Hotels, with a focus on hospitality.
- Benefits: Enjoy discounted hotel rates, health care plans, and enhanced maternity/paternity pay.
- Other info: Dynamic work environment with training opportunities through Andras Academy.
- Why this job: Be the friendly face that makes guests feel at home while growing your career.
- Qualifications: 6 months of receptionist experience and excellent communication skills required.
The predicted salary is between 11.7 - 13.2 £ per hour.
About Us
Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.
Location: Holiday Inn, 40 Hope Street
What is the job?
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a receptionist, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction‑free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.
Hours: 40 hours per week
What We Offer:
- Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends
- Health Care Cash Plan
- Diamond membership of Kingsbridge Hospital Group
- Enhanced Pension Scheme
- Enhanced Maternity Pay
- Enhanced Paternity Pay
- Cycle to work
- Recruit a friend scheme
- Employee Appreciation and Social Events
- Employee of the Month Award
- £20 for completion of FLOW training
- Increased Annual leave with service
- Discount at Bodyscape – Employee rate and family and friend rate
- Cyrospa discount rate at Bodyscape
- Communication and advice on Health and Wellbeing
- Andras Academy – Training and Development Programs and progression opportunities within the Andras Hotels Group
- Work for globally renowned Hotel Brands
- Reward Club Incentive Scheme
- Hotel Incentive scheme
About The Role
Be the warm welcome that kicks off a memorable guest experience.
Your day to day:
- Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
- Take and manage guest bookings, up‑selling opportunities and telling them about ways to improve their stay
- Handle cash and credit transactions
- Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control
- Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
- Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
- Take pride in your appearance and place as a brand ambassador
- Always know what events and activities are on the day’s schedule
- Jump into other ad‑hoc duties when your colleagues need your help
How do I deliver this?
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in the Holiday Inn. The Holiday Inn IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
Service Skills:
- True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
- True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
- True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
- True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
Required Criteria:
- 6 months experience in a receptionist role
- Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
- Your problem‑solving skills will turn issues into opportunities so every guest leaves with great memories
- Literate and tech‑savvy – you’ll need a good grasp of reading, writing, basic maths and computers
Desired Criteria:
- One year reception experience in a hospitality setting
Closing Date: Friday 29th May, 2026
Contract Type: fulltime
Salary: From £11.70 Hourly to £13.20 Hourly
We are an equal opportunities employer.
Guest Services Receptionist | Warm Welcome & Career Growth in Belfast employer: Andras Hotels
Andras Hotels is an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and development through initiatives like the Andras Academy. With competitive benefits including discounted hotel rates, enhanced maternity and paternity pay, and a strong commitment to sustainability, employees are empowered to grow their careers while contributing to memorable guest experiences in Northern Ireland's largest hotel group.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Receptionist | Warm Welcome & Career Growth in Belfast
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Andras Hotels. Understand their values, mission, and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Guest Services Receptionist, you'll be the face of the hotel. Role-play common scenarios with a friend or family member to boost your confidence in handling guest inquiries and complaints. Remember, a warm smile goes a long way!
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look polished and professional for your interview. It shows that you take the role seriously and are ready to represent the brand.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. Head over to the Andras Hotels careers page and submit your application directly. It’s a great way to ensure your application gets noticed!
We think you need these skills to ace Guest Services Receptionist | Warm Welcome & Career Growth in Belfast
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share a bit about what makes you tick and why you’re passionate about hospitality.
Tailor Your Application:Make sure to tailor your application to the Guest Services Receptionist role. Highlight any relevant experience and skills that match the job description, especially your communication and problem-solving abilities.
Keep It Professional Yet Friendly:While we love a friendly tone, remember to keep it professional too. Use clear language and check for any typos or errors before hitting send. First impressions count!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be one step closer to joining our fantastic team at Andras Hotels!
How to prepare for a job interview at Andras Hotels
✨Know Your Stuff
Familiarise yourself with Andras Hotels and their values. Understand their commitment to True Hospitality and how they promote tourism in Northern Ireland. This will help you connect your answers to their mission during the interview.
✨Showcase Your Service Skills
Prepare examples that highlight your service skills, especially in true listening and responsiveness. Think of situations where you turned a guest's concern into a positive experience, as this aligns perfectly with what they’re looking for.
✨Dress to Impress
As a brand ambassador, your appearance matters. Dress smartly and professionally for the interview to reflect the warm and welcoming atmosphere they create for guests. It shows you take the role seriously.
✨Ask Thoughtful Questions
Prepare questions that show your interest in career growth and development opportunities within the Andras Academy. This demonstrates your eagerness to learn and grow, which is something they value highly.
