At a Glance
- Tasks: Lead hotel operations, ensuring top-notch service and guest satisfaction.
- Company: Join Andras Hotels, Northern Ireland's largest hotel group with a commitment to excellence.
- Benefits: Enjoy discounted hotel rates, health plans, and professional development opportunities.
- Other info: Flexible working hours and a culture of teamwork and continuous improvement.
- Why this job: Be a key player in a dynamic hospitality environment and make a real impact.
- Qualifications: 3 years in hotel/guest service, with 2 years in management; strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a dynamic and results‑driven Operations Manager to join our prestigious hotel team. As the Operations Manager, you will play a pivotal role in overseeing the daily operations of the hotel, ensuring the highest standards of service and guest satisfaction. You will be responsible for managing various departments, optimising operational efficiencies, and fostering a positive and productive work environment. Your leadership will be instrumental in maintaining our reputation for excellence and driving the continued success of our hotel. If you are a strategic thinker with a passion for hospitality and a proven track record in hotel management, we invite you to apply for this exciting opportunity.
Hours: 40 hours per week
What We Offer:
- Discounted Hotel Rates across thousands of hotels worldwide for employees and their family and friends
- Health Care Cash Plan
- Diamond membership of Kingsbridge Hospital Group
- Enhanced Pension Scheme
- Enhanced Maternity Pay
- Enhanced Paternity Pay
- Cycle to work
- Recruit a friend scheme
- Employee Appreciation and Social Events
- Employee of the Month Award £20 for completion of FLOW training
- Increased Annual leave with service
- Discount at Bodyscape – Employee rate and family and friend rate
- Cyrospa discount rate at Bodyscape
- Discount at Puregym
- Communication and advice on Health and Wellbeing
- Andras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels Group
- Work for globally renowned Hotel Brands
- Reward Club Incentive Scheme
- Hotel Incentive scheme
- Employee Assistance Programme (EAP) & Wellbeing App
- Perks & Discounts – access to perks and discounts on travels, shopping and much more
About the Role:
People: Lead, motivate, and mentor departmental managers and their teams to achieve high performance and staff satisfaction. Oversee recruitment, training, and development programmes to ensure team members have the skills and knowledge required to excel. Implement and maintain effective communication channels to ensure all staff are informed and engaged. Foster a culture of teamwork, collaboration, and continuous improvement. Ensure compliance with labour laws and hotel policies, addressing any employee relations issues promptly and effectively.
Guest Experience: Ensure the highest standards of guest service and satisfaction are consistently delivered across all departments. Monitor guest feedback and reviews, implementing necessary improvements to enhance the guest experience. Collaborate with the front office, housekeeping, and F&B teams to ensure seamless operations and exceptional service delivery. Oversee the resolution of guest complaints and issues, ensuring timely and satisfactory outcomes. Develop and implement guest service programmes and initiatives to exceed brand standards and enhance guest loyalty.
Financial: Develop and manage the hotel's operational budget, ensuring financial targets are met or exceeded. Monitor and control operational expenses, identifying cost‑saving opportunities without compromising service quality. Analyse financial reports and performance metrics to drive informed decision‑making and strategic planning. Oversee inventory management and procurement processes to optimise cost‑efficiency and quality. Work closely with the sales and marketing team to drive revenue growth through effective promotion and pricing strategies.
Responsible Business: Ensure compliance with IHG’s corporate social responsibility and sustainability initiatives. Implement and oversee health and safety standards to ensure a safe environment for guests and staff. Promote energy efficiency and waste reduction programmes to minimise the hotel's environmental impact. Engage with the local community and support charitable initiatives in line with the hotel's corporate social responsibility goals. Ensure adherence to all legal and regulatory requirements, including health, safety, and environmental regulations.
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in the Crowne Plaza. Crowne Plaza hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests.
True Confidence: having the knowledge and skills to perform your role and giving guests the confidence that they can trust you, to help and support them during their stay.
True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner.
Required Criteria:
- 3 years hotel/guest service experience with at least 2 years in a management capacity
- Ability to meet deadlines
- Excellent guest service skills
- Good communication and listening skills
- Flexible working and genuine willingness to help guests and colleagues in the hotel
- IT literacy in Microsoft Office applications
Desired Criteria:
- Previous experience in a hotel Operations Manager role in a similar sized property
- Degree or equivalent in Hotel and Tourism Management
- Previous experience working in an IHG or branded hotel environment
- Experience in a conference & banqueting hotel
Closing Date: Thursday 8th January 2026
Contract Type: Full‑time
Salary: Based on Experience
Seniority Level: Not Applicable
Employment Type: Full‑time
Job Function: Management and Manufacturing Industries
Company Overview: Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years. We operate a range of branded (IHG, Hilton, Accor) and unbranded properties in various locations and are committed to providing training, development and support to all of our team members. Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.
Contact: Applications can be submitted via our careers page on Andras Hotels website.
Crowne Plaza - Operations Manager in Belfast employer: Andras Hotels
Andras Hotels is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and development. With comprehensive benefits including health care plans, enhanced maternity and paternity pay, and access to training through the Andras Academy, employees are supported in their professional growth while enjoying a rewarding career in the heart of Belfast's hospitality scene.
StudySmarter Expert Advice🤫
We think this is how you could land Crowne Plaza - Operations Manager in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at Crowne Plaza or similar hotels. A friendly chat can lead to insider info about the role and even a referral!
✨Tip Number 2
Prepare for the interview by researching Crowne Plaza's values and recent news. Show us that you’re not just another candidate; you’re genuinely interested in how you can contribute to their mission of True Hospitality.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to share your passion for hospitality and how you’ve made a difference in past roles.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the Operations Manager role!
We think you need these skills to ace Crowne Plaza - Operations Manager in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your relevant experience in hotel management and any specific achievements that showcase your leadership skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for hospitality and why you’re the perfect fit for our Crowne Plaza team. Don’t forget to mention how your values align with our commitment to True Hospitality.
Showcase Your Guest Service Skills:Since guest satisfaction is key, make sure to highlight your experience in delivering exceptional service. Share examples of how you've resolved guest complaints or improved guest experiences in your previous roles. We love hearing about your successes!
Apply Through Our Website:We encourage you to apply directly through our careers page on the Andras Hotels website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Andras Hotels
✨Know Your Stuff
Before the interview, make sure you research Crowne Plaza and Andras Hotels. Understand their values, mission, and what sets them apart in the hospitality industry. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to lead and motivate teams. Prepare examples from your past experiences where you've successfully managed a team or improved guest satisfaction. Highlight your ability to foster a positive work environment and how you handle challenges.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like guest complaints or operational challenges. Think through potential scenarios and how you would respond, focusing on your problem-solving skills and commitment to guest service.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This could be about the hotel's future plans, team dynamics, or training opportunities. It shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
