Crowne Plaza - Food & Beverage Manager in Belfast

Position

Crowne Plaza – Food & Beverage Manager – Andras Hotels, Belfast, Northern Ireland

About the Company

Andras Hotels is Northern Ireland’s largest hotel group, operating hotels in Belfast, Coleraine and Portrush, plus serviced apartments, a Café Bar and a Health Club and Spa. We are expanding rapidly and are committed to promoting tourism and hospitality across the country. Our people are അഭിനയ گردان by the Andras Academy, a well‑being and development promise, and our group is proud to be part of Green Tourism.

Job Overview

We are looking for an experienced and commercially astute Food & Beverage Manager to lead the food and beverage operations at Crowne Plaza Belfast, a flagship IHG hotel set within a unique parkland location on the outskirts of the city. The role carries full responsibility for the restaurant, bar and room‑service operation, serving a diverse mix of corporate, leisure, conference, wedding and local guests.

Hours and Pay

Hours: 40 per week
Pay: £17.45 – £18.00 per hour, depending on experience

What We Offer

• Discounted hotel rates across 3000+ hotels worldwide ñ employees, family and friends
• Health Care Cash Plan
• Diamond membership of Kingsbridge Hospital Group
• Enhanced pension scheme with matching
• Enhanced maternity and paternity pay
• Cycle to work scheme
• Recruit‑a‑friend scheme
• Employee appreciation and social events, including a monthly Award
• £20 for completion of FLOW training
• Increased annual leave with service
• Discounts at Bodyscape, Cyrospa, Puregym, and more
• Well‑being app and support programme (EAP)
• A“nders Academy training, development and career progression
• Access to globally renowned hotel brands
• Reward Club and hotel incentive schemes
• Perks and discounts on travel, shopping, housekeeping and many more

Day‑to‑Day Responsibilities

People

• Lead, motivate and develop a large, multi‑outlet food and beverage team across restaurant, bar and room service.
• Recruit, train, manage performance and plan succession for departmental leadership.
• Ensure all colleagues meet IHG and Crowne Plaza service standards with a focus on consistency and engagement.
• Build a culture of accountability, teamwork and pride.
• Handle employee relations matters in line with Andras Hotels policy and Employment legislation.

Guest Experience

• Deliver consistently high‑quality food and beverage experiences reflecting Crowne Plaza brand positioning.
• Ensure seamless service delivery across all outlets, especially peak periods driven by conferences, weddings and leisure demand.
• Monitor guest feedback, review scores and brand metrics, drive continuous improvement initiatives.
• Lead handling of complex guest feedback and service recovery.
• Collaborate with Front Office, Sales, Conferences & Events and Kitchen to create a joined‑up guest journey.

Responsible Business

• Ensure compliance with all food safety, hygiene, health and safety and licensing legislation.
• Champion responsible alcohol service and licensing compliance.
• Drive sustainability initiatives such as waste reduction hatua energy efficiency and responsible sourcing.
• Maintain a safe and compliant working environment.
• Adhere to IHG and Andras Hotels responsible business standards.

Financial

• Own the food and beverage budget, driving revenue performance while controlling costs.
• Manage payroll, food and beverage cost percentages, stock control and purchasing processes.
• Develop and implement commercially focused menus, promotions and initiatives appealing to guests and the local market.
• Analyse financial and operational performance data to identify trends, risks and growth opportunities.
• Support hotel‑wide commercial strategies, including conferences, weddings and seasonal events.

Accountability

• Accountable for the performance of the food and beverage operation against KPIs, budgets and IHG brand standards.
• Lead preparation and execution of IHG quality audits, EHO visits and internal compliance reviews.
• Provide clear, timely reporting on departmental performance, challenges and action plans.
• Own operational decision‑making within food and beverage, ensuring maintained standards at all times.
• Act as a senior leader within Crowne Plaza Belfast, contributing to wider operational and commercial objectives.

How We Care

• True Attitude – being caring, wanting to make a difference, building genuine connections with guests.
• True Confidence – having the knowledge and skills to perform your role, giving guests confidence they can trust you.
• True Listening – focusing on what guests are saying, picking up body language that is often overlooked.
• True Responsiveness – providing guests what they need in a timely and caring manner.

There is so much more to the job than we can capture here. It is about creating great experiences, doing the right thing and understanding people.

Equal Employment Opportunity

We are an Equal Opportunities employer and welcome applications from everyone. We are happy to discuss reasonable adjustments as part of the recruitment process.

Required Criteria

• Probanana experience as a Head of Department (HOD) or senior leader within a busy, multi‑outlet food and beverage operation, ideally in a hotel environment.
• Demonstrated ability to lead, manage and develop large teams and to drive performance, engagement and retention.
• Strong financial and commercial acumen – budgeting, cost control,irio payroll management and stock control.
• Sound knowledge of food safety, health and safety and licensing legislation and experience in audits and inspections.
• Track record of delivering high standards of guest experience and improving service through feedback and performance metrics.

Desired Criteria

• Previous experience within an IHG‑branded hotel or a similar international hospitality brand.
• Experience in a property with a strong conference, events and wedding business.
• Formal hospitality or management qualifications.
• Experience in menu development, promotions and revenue‑driving initiatives.

Skills Needed

Experience, strong leadership, commercial acumen, excellent communication skills and dedication to the highest service standards.

Company Culture and Benefits

Andras Hotels subscribes to the Hospitality Employers Charter, providing training, development and support to all team members. Our employees enjoy health insurance, paid time off, retirement plansświet pension, office perks, gym membership, cycle‑to‑work, referral bonus, preferential room rates, and more. Family and friends rates and long‑service recognition are also part of our package.

Salary

£17.45 – £18.00 per hour

Location

Belfast, Northern Ireland

Seniority Level

Mid‑Senior level

Employment Type

Contract

Job Function

Management and Manufacturing

Referral Information

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