Crowne Plaza - Events Manager in Belfast

Location: Crowne Plaza Hotel, 117 Milltown Road. Crowne Plaza Belfast is one of the leading conference & event hotels in Northern Ireland. The hotel features 153 bedrooms, a Green Room & Spice Club restaurant, River Bar Lounge & Bistro, 21 meeting rooms that can cater up to 1,000 delegates, and over 300 car parking spaces, set in a lush parkland setting where the forest meets the river.

As Events Manager you will manage the events office to ensure all events are delivered to the highest standards, ensuring plans are implemented, results are monitored, and revenue goals are achieved. You will manage the team on a daily basis and work with key clients to protect, develop, and grow the business, as well as assist with all promotional activities for the hotel.

Hours: 40 hours per week

What We Offer:

• Discounted hotel rates across thousands of hotels worldwide for employees, family, and friends
• Health Care Cash Plan
• Diamond membership of Kingsbridge Hospital Group
• Enhanced pension scheme
• Enhanced maternity pay
• Enhanced paternity pay
• Cycle to work scheme
• Recruit a friend scheme
• Employee appreciation & social events
• Employee of the month award
• £20 for completion of FLOW training
• Increased annual leave with service
• Discount at Bodyscape (employee and family/friend rates)
• Cyrospa discount rate at Bodyscape
• Discount at Puregym
• Communication and advice on health and wellbeing
• Andras Academy – training and development programmes and progression opportunities within the Andras Hotels Group
• Work for globally renowned hotel brands
• Reward Club incentive scheme
• Hotel incentive scheme
• Employee Assistance Programme (EAP) & wellbeing app
• Perks & discounts on travels, shopping and much more

About The Role:

Day to day responsibilities include:

• People: Manage everyday activities, plan and assign work ensuring you always have the right staffing numbers. Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues – recognise good performance. Train colleagues to ensure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently. Recommend or initiate any HR-related actions where needed. Drive a great working environment for teams to thrive – connect departments to create a sense of one team.
• Guest Experience: Help guests – you’ll be happy to help if someone needs assistance with a request or complaint. Provide guests with information (examples: loyalty programmes, area attractions, restaurants, facility information) to enhance guest experience. Develop and maintain relationships with key clients and outside contacts to produce group and/or convention business, including room sales, food & beverage sales and catering/banquet services. Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the events office and prospective clients.
• Responsible Business: Raise the awareness and reputation of your hotel and the brand locally. Identify improvements to activities and overall hotel performance and work with other departments. Ad-hoc duties – unexpected moments when we have to pull together to get a task done.
• Financial: Hit all personal/team goals and maximise profitability. Achieve budgeted revenues and maximise profitability. Manage an agreed list of key accounts on behalf of the hotel and take responsibility for the development of revenue levels from those accounts. Participate as a member of the hotel’s revenue/events team. Assist at promotional events, networking events and gala events when required. Produce monthly reports and forecasts to analyse current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan. Oversee daily management of events team and office, holding meetings as relevant. Attend all meetings as required. Be available to work large events and to be a point of contact for clients.
• Accountability: Manage a professional level and administrative sales team members.

Required Criteria:

• A minimum of 5 GCSEs (Grades A‑C) including English and Maths or equivalent qualifications
• Possess a 3rd level qualification in event management or have a minimum of two years experience in managing, planning or coordinating events
• Proven experience in project management with excellent organisational skills and the ability to manage multiple stakeholders and events
• Excellent verbal and written communication skills, interpersonal and presentation skills with demonstrable experience
• Competent user of Microsoft Office Suite and experience of preparing and producing professional management reports and presentations

We are an equal opportunities employer and welcome applications from everyone. We are happy to discuss any reasonable adjustments that candidates may need during the recruitment process.

Closing Date: Friday 24th April, 2026

Contract Type: Full time

Salary: Based on experience