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- Tasks: Lead and supervise conference and banqueting operations to create memorable guest experiences.
- Company: Join Andras Hotels, Northern Ireland’s largest hotel group with a commitment to hospitality excellence.
- Benefits: Enjoy discounted hotel rates, health care plans, and extensive training opportunities.
- Why this job: Be part of a dynamic team that values true hospitality and personal growth.
- Qualifications: Experience in events and customer service, with strong leadership skills.
- Other info: Flexible hours including weekends, with great career progression potential.
The predicted salary is between 28 - 32 £ per hour.
Crowne Plaza Hotel, 117 Milltown Road
Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.
What is the job?
Our conferences and events make memories for our guests. As a C&B Supervisor you will ensure that our conference and banqueting rooms are presented to the highest standard and in the manner requested by our guests. One of your main focus areas would be the supervision of our Team Members whilst on shifts – during the set up, supervision, delivery as well as clear down.
Hours: 40 hours
What We Offer:
- Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends
- Health Care Cash Plan
- Diamond membership of Kingsbridge Hospital Group
- Enhanced Pension Scheme
- Enhanced Maternity Pay
- Enhanced Paternity Pay
- Cycle to work
- Recruit a friend scheme
- Employee Appreciation and Social Events
- Employee of the Month Award
- £20 for completion of FLOW training
- Increased Annual leave with service
- Discount at Bodyscape – Employee rate and family and friend rate
- Cyrospa discount rate at Bodyscape
- Discounts at Puregym
- Communication and advice on Health and Wellbeing
- Andras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels Group
- Work for globally renowned Hotel Brands
- Reward Club Incentive Scheme
- Hotel Incentive scheme
- Employee Assistance Programme (EAP) & Wellbeing App
- Perks & Discounts – access to perks and discounts on travels, shopping and much more
About The Role
Main Duties and Responsibilities:
- Be the leader on shift during service
- Ensure all areas of responsibility are run effectively in the absence of the Head of Department, in line with standards and that the department is adequately resourced in line with business requirements
- Be aware of your targets and objectives, understand how these fit within the department targets, and ensure you achieve your targets and objectives
- Have full awareness of Crowne Plaza brand standards and your role as Supervisor in ensuring the Conference and Banqueting team follow through on these standards on a daily basis
- Having a full product knowledge of hotel services/facilities in order to maximise guest satisfaction and sales opportunities with each guest contact
- Supervising daily shift operations and ensures compliance with all C&B policies, standards and procedures
- Liaising with function organizers so that all details are correct
- Ensuring that all Food & Beverage, room set-ups and equipment meet the required standard of presentation, quality and quantity before service
- Ensuring that all fixtures and fittings as well as equipment are cleaned and maintained
- Dealing with any customers’ complaints and referring any outside your area of responsibility to the Conference & Banqueting Manager
- Maintaining food handling and sanitation standards
- Monitor and ensure adherence to all cash handling and credit policies and procedures
- Supervising staffing levels to ensure that guest service, operational needs and financial objectives are met
- Training staff on Conference and Banqueting operations
- Helping to train associates in safety procedures and supervises their ability to execute departmental and hotel emergency procedures
- Interacting with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints
- Empowering your team to provide excellent customer service
- Ensure your team understands expectations and both brand and hotel standards
- Supervise staff on your shifts to ensure a consistently high service delivery and guest satisfaction
- Awareness of guest satisfaction scores and the measures put in place to meet department quality targets and objectives
- Be confident with people, be able to sell, and able to deal with any guest complaints/issues in a timely and efficient manner
- Health and Safety management – comply with company procedures and Safety Risk Audits
- Keep staff/work areas tidy, safe and report any hazard, accident, loss or damage to management and observe all requirements under health and safety legislation
Accountabilities:
This job involves working in events and conferences. Hours of work will include mornings, evenings and weekends and Bank Holidays.
How do I deliver this?
We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all Crowne Plaza hotels.
True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. We are an Equal Opportunities employer and welcome applications from everyone. We are happy to discuss any reasonable adjustments that candidates may need during the recruitment process. Please contact us to discuss this further.
About The Company:
Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments. We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels, we are Belfast’s largest hotel group with 1000 bedrooms in the City. Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.
Company Culture:
Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years. We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members. We offer a range of staff benefits and opportunities to grow your career in our fast-growing company. Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.
Required Criteria:
- Experience within a C&B / events role
- Proved experience of supervising and directing others, while demonstrating a hands-on approach
- Customer service experience
- Ability to meet deadlines and work under pressure with the ability to motivate others in the C&B team
- Good communication and organisational skills
Desired Criteria:
- Experience with hospitality industry as a supervisor
Closing Date: Thursday 25th December, 2025
Contract Type: Full-time
Salary: £14.50 Hourly
Crowne Plaza - Conference & Banqueting Supervisor in Belfast employer: Andras Hotels
Contact Detail:
Andras Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Crowne Plaza - Conference & Banqueting Supervisor in Belfast
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Crowne Plaza and Andras Hotels. Understanding their values and mission will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Conference & Banqueting Supervisor, especially your leadership skills and customer service experience.
✨Tip Number 3
Dress to impress! Make sure you look sharp for your interview. A smart appearance shows that you take the opportunity seriously and are ready to represent the Crowne Plaza brand with confidence.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Crowne Plaza - Conference & Banqueting Supervisor in Belfast
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how you connect with our mission of creating memorable experiences for guests. Share any relevant experiences that highlight your enthusiasm!
Tailor Your Application: Make sure to customise your application to fit the role of Conference & Banqueting Supervisor. Highlight your supervisory experience and any specific skills that align with the job description. We appreciate when candidates take the time to show us they understand what we’re looking for.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to easily understand your qualifications and why you’d be a great fit for our team at Crowne Plaza.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Andras Hotels
✨Know Your Stuff
Make sure you have a solid understanding of the Crowne Plaza brand standards and the specific responsibilities of a Conference & Banqueting Supervisor. Familiarise yourself with their services and facilities so you can confidently discuss how you would enhance guest satisfaction.
✨Showcase Your Leadership Skills
During the interview, highlight your experience in supervising teams and managing events. Share specific examples of how you've motivated staff and handled challenges in previous roles to demonstrate your hands-on approach and ability to lead effectively.
✨Prepare for Customer Scenarios
Think about potential customer complaints or issues that could arise during events. Be ready to discuss how you would handle these situations, showcasing your problem-solving skills and commitment to excellent customer service.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. This shows your genuine interest in the position and helps you understand how you can contribute to the team’s success while aligning with their values of True Hospitality.
